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7. Troubleshooting
This chapter provides solutions to common problems that may arise during or after
installation or through normal operation of the system. Additionally, you will also find a
section dedicated to providing specific tips or guidelines that will ensure a positive
experience throughout the use of your backup solution. If you find that the solutions and
guidelines presented here do not satisfy your specific needs, please refer to the
How to
Get Help
section at the end of this chapter.
7.1 Problems/Solutions
1. The blue light is not lit on the EzBackup™sa. The EzBackup™sa appears
unresponsive.
The wall mounted power supply might not be plugged in all the way. Ensure the power
supply is well seated in the power outlet it’s plugged in to.
The
EzBackup™sa
might be turned off. Make sure that the unit and the fan are on.
2. The EzBackup™sa unit keeps getting unusually hot.
Check to ensure the Fan switch, on the back of unit, is turned on.
Ensure that the
EzBackup™sa
unit is placed in a location where it can get adequate
ventilation.
3. The error “Invalid Source and/or Backup Directories. Internal Error” is displayed.
EzBackup™sa
has lost connection with the external drive unit. Check power to the
drive, check the USB connection on the back of the drive, and check the USB
connection to the computer.
Close down the
EzBackup™sa
application, restart your computer and try again.
The
EzBackup™sa
software cannot connect to the
EzBackup™sa
drive. Please call
Data Protection Solutions for technical support.
