Datamax H Class, Operator'S Manual

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107
Prompts, Messages, and Troubleshooting Tips
Troubleshooting Tips
Some problems you encounter may not generate and display a message. Use the table below
to locate the symptom that best fits the situation ("If experiencing this problem"), and then
apply the suggestions to find a resolution ("Try this solution"). If at any time you have
questions or if the problem persists, contact a qualified technician or Datamax Technical
Support.
Note: Depending upon your labeling program and the printer's menu settings, commands and
settings can be ignored. See Host settings for more information regarding the printer
and consult your software vendor for program information.
If experiencing
this problem...
Try this solution...
Cannot
communicate
through the parallel
port:
Watch the display. The Receiving Data Indicator will flash as data is
received. If the indicator does not appear, check the parallel cable type;
also, verify the protocol and port settings of the printer and host.
The graphic
display is blank, but
the blue
backlighting is ON:
The display contrast may set too low. Press and hold the MENU
BUTTON until the display contrast is acceptable. (It can take up to 10
seconds to cycle through the entire contrast range.)
Erratic feeding:
The printer may require Quick Calibration.
Erratic printing
(instead of the
label format,
strange characters
are printed):
•
The printer may be in Hex Dump Mode; enter the menu and
disable the mode.
•
If using serial communications, check the host and printer port
settings; the printer may be set to eight data bits while the host is
set to 7 (or vice versa).
Light print on the
right or left side of
the label (in the
direction of label
travel):
•
The Leveling Cam may be incorrectly adjusted.
•
The Platen Roller may be dirty or worn.