Troubleshooting
E F 3 0 1 5 S e t u p G u i d e ( R e v A )
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1.
Verify that controllers are operating normally.
2.
In the Configuration View panel, right-click the system and select
Tools > Rescan Disk
Channels.
3.
Click
Rescan.
NOTE :
The reordering enclosure IDs action only applies to Dual Controller mode.
If only one controller is available, due to either Single Controller configuration or
controller failure, a manual rescan will not reorder the drive enclosure IDs.
5.3
Diagnostic steps
This section describes possible reasons and actions to take when an LED indicates a fault
condition. See Appendix
for descriptions of all LED statuses.
Is the front panel Fault/Service Required LED amber?
Answer
Possible reasons
Actions
No
System functioning properly.
No action required.
Yes
A fault condition exists.
•
Check the LEDs on the back of the controller to narrow
the fault to a FRU, connection, or both.
•
Check the event log for specific information regarding
the fault.
Is the controller back panel FRU OK LED off?
Answer
Possible reasons
Actions
No
(blinking)
System functioning properly.
System is booting.
No action required.
Wait for system to boot.
Yes
The controller module is not
powered on.
The controller module has failed.
•
Check that the controller module is fully inserted
and latched in place, and that the enclosure is
powered on.
•
Check the event log for specific information
regarding the failure.
Is the controller back panel Fault/Service Required LED amber?
Answer
Possible reasons
Actions
No
System functioning properly.
No action required.
Yes (blinking)
One of the following errors
occurred:
•
Hardware-controlled
power-up error
•
Cache flush error
•
Cache self-refresh error
•
Restart this controller from the other controller
using RAIDar or the CLI.
•
Remove the controller and reinsert it.
•
Contact an authorized service provider for
assistance.
•
Replace the controller.
