Installation
27
© 2007 Datacom Systems Inc
5
Customer Service
This USERguide was written to help you get to know your new 2X16SP-1000BT Gigabit
SPAN Matrix Switch quickly and easily. We would welcome any comments or suggestions
you may have regarding this USERguide. Please send your remarks and recommendations via
mail, telephone, facsimile, or Internet E-mail.
Datacom Customer Service is available via telephone, facsimile, and Internet E-mail. Outside
of support hours, please leave a voice message and our Customer Service Staff will return
your call as soon as possible.
Mail:
Datacom Systems, Inc.
Customer Service
9 Adler Drive
East Syracuse, NY 13057-1290
Tel
:
(315) 463-9541
FAX:
(315) 463-9557
E-mail:
5.1
World Wide Web
You can obtain additional information about Datacom Systems, Inc. and its products and
services from the World Wide Web at:
http://www.datacomsystems.com.
5.2
Warranty
Datacom Systems, Inc. (DSI) warrants that the hardware which it supplies will be free from
significant defects in materials and workmanship for a period of two years from the date of
delivery (Warranty Period), under normal use and conditions. In the event of any such defect,
you can return an item of defective hardware, freight prepaid, to DSI during the Warranty
Period, and DSI will repair or replace the defective equipment and return it to you, freight
prepaid. If DSI determines that the equipment is not defective, it will return it to you, freight
collect. DSI shall have no responsibility for any deficiency resulting from accidents, misuse,
modifications, power disturbances (including use of a power supply not specified by DSI), or
various other forms of disaster, e.g., earthquakes, floods, etc.
PLEASE DO NOT ATTEMPT TO RETURN ANY ITEM PRIOR TO RECEIVING A RETURN
MATERIAL AUTHORIZATION (RMA) NUMBER FROM DATACOM CUSTOMER SERVICE
AT (315) 463-9541 or [email protected]
