DataCard CR825 User Manual Download

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Entrust Datacard™ CR825™ and CE875™

Instant Issuance System

Installation and Administrator’s Guide

September 2017

Part No. 527748-001, Rev. C

Summary of Contents for CR825

Page 1: ...Entrust Datacard CR825 and CE875 Instant Issuance System Installation and Administrator s Guide September 2017 Part No 527748 001 Rev C...

Page 2: ...tries MasterCard is a registered trademark of MasterCard International Incorporated Visa is a registered trademark of Visa International Service Association All other product names are the property of...

Page 3: ...nt to a grounded power source Do not defeat or bypass the ground lead Place the equipment on a stable surface table and ensure floors in the work area are dry and non slip Know the location of equipme...

Page 4: ...n is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired op...

Page 5: ...0 MX2000 MX2100 SP55k SP35 SP55 CP40 CP60 CP80 SP75 FP65 SR200 SR300 PX10 PX30 EX30 MPR3800 CR500f MX1100 RX10 and PB1000 is in compliance with the Directive 2014 53 EU Intentional Radiator Informatio...

Page 6: ...radio interference in which case the user may be required to take adequate measures Notice for China Simplified Chinese A Notice for Taiwan Traditional Chinese Notice for Japan Japanese Voluntary Con...

Page 7: ...with the State of California Safe Drinking Water and Toxic Enforcement Act of 1986 which requires warning labels on products that may contain elements that the State of California considers harmful Ca...

Page 8: ...viii...

Page 9: ...nd Administrator s Guide Revision Date Description of Changes 01 May 2016 Beta release of this document A November 2016 First release of this document B August 2017 Added new cleaning procedures and m...

Page 10: ...x...

Page 11: ...he Bolt Down Openings 10 Unpack the Optional Multi Hopper 12 Prepare the Multi Hopper 13 Assemble the Multi Hopper Printer 14 Plug In and Power On the Printer 15 Use the Front Panel 16 Activate the Pr...

Page 12: ...lm 45 Non Printing Areas 45 Standard Magnetic Stripe Non Printing Area 46 Standard Smart Card Non Printing Area 46 Custom Non Printing Areas 46 Card Layout 47 Image Size 47 Backgrounds 48 Image Placem...

Page 13: ...sport 77 VertTransport 77 Flipper 78 BarcodeReader 78 CardStock 78 HeatRoller 80 Retransfer 81 Debower 82 SmartCard 82 MagStripeGeneral 82 MagStripeCustomTrack 1 3 84 Emboss 86 Multihopper 87 Manufact...

Page 14: ...Power Cords 104 Appendix A CE875 Instant Issuance System A 1 Introduction A 1 Site Requirements A 2 System Dimensions A 2 Single Hopper System A 2 Multi Hopper System A 3 Clearance Requirements A 4 Si...

Page 15: ...plies A 17 Indent Ribbon 17 Topping Foil 17 Embosser Supply Storage Guidelines 18 Embosser Replacement Parts A 19 Indent Ribbon Cartridge A 19 Topping Foil Cartridge A 19 Embosser Power Supply A 19 Po...

Page 16: ...xvi...

Page 17: ...n environment Consult your system administrator to determine the optimum location for card production PC Requirements Use a PC that meets or exceeds the following A 32 or 64 bit processor running at 2...

Page 18: ...following 1Gbase T 1 gigabyte per second or 100base T 100 megabits per second An Ethernet cable to connect the printer to the network An Ethernet cable is not supplied with the printer A PC that meets...

Page 19: ...he equipment Place the printer on a sturdy level surface Place the printer away from direct sunlight Do not place the printer near heating ducts fans or other air vents Do not use the printer for purp...

Page 20: ...4 Printer Installation Multi Hopper Printer 13 4 in 340 mm 16 2 in 411 mm 25 6 in 651 mm...

Page 21: ...additional clearance around the system to maintain access to the power cord and data cables and to allow you to load and remove cards and supplies Single Hopper Printer Multi Hopper Printer Options su...

Page 22: ...encrypting print commands and card data and transmitting the information securely from the PC to the printer Printers are shipped with all communication protocols secure and non secure enabled Refer t...

Page 23: ...er Unpack the Printer on page 8 Secure the Printer Optional on page 9 Unpack the Optional Multi Hopper on page 12 Prepare the Multi Hopper on page 13 Assemble the Multi Hopper Printer on page 14 Plug...

Page 24: ...printer on the selected work surface Make sure that the surface meets the requirements described in Site Requirements on page 3 Save the shipping cartons and packing materials They are required if you...

Page 25: ...is designed to accommodate the T bar of the cable lock 1 Prepare the printer by installing the metal security plate a Tip the printer on its right side b Locate the security plate receptacle on the un...

Page 26: ...t no 512969 001 contains two M6 well nuts Two M6 6 mm screws purchased separately The length of the screws you need depends on the thickness of the mounting surface The screw length is the surface thi...

Page 27: ...n openings on the bottom of the printer 4 Return the printer to its upright position and position it over the holes that are drilled in the mounting surface 5 Secure the printer to the mounting surfac...

Page 28: ...12 Printer Installation Unpack the Optional Multi Hopper...

Page 29: ...ships with the enclosure transition folded down with a restraining pin holding it in position 1 Remove the restraining pin from the enclosure transition by pulling it straight up from the unit 2 Rota...

Page 30: ...s on the back center of the multi hopper with the two slots on the printer frame 2 Push the multi hopper in slightly to engage the hooks into the frame 3 Push down to secure the multi hopper to the pr...

Page 31: ...power supply 2 Plug the power supply cord into the power outlet 3 Press the POWER button on the front panel to power on the printer The first time you power on the printer Print job queue is deactiva...

Page 32: ...y for phone confirmation The serial number is located on the configuration label of the printer If your system includes an embosser you also need the embosser serial number The embosser configuration...

Page 33: ...isplays on line 1 and Enable displays on line 2 of the LCD panel c Press ENTER to enter the Enable menu 5 Enter the activation code a Press the up and down arrow keys to cycle through the numeric char...

Page 34: ...printer use the double sided adhesive coated sticky cleaning card to clean the newly installed printer This helps to ensure that the printer is completely clean before you begin to print cards Use the...

Page 35: ...necessary 4 Peel off the wrapper from one side of the sticky cleaning card 5 Insert the cleaning card vertically into the printer between the retransfer cartridge guidepost and the rollers Make sure t...

Page 36: ...er lock 3 Peel off the wrapper from the other side of the cleaning card 4 Insert the cleaning card Single Hopper Printer a Open the input hopper cover b Insert the cleaning card into the input hopper...

Page 37: ...art the cleaning process f Insert cleaning card displays on the LCD panel Press the USER button to start the cleaning cycle The printer moves the card through the printer several times If the vertical...

Page 38: ...the ink ribbon cartridge on a flat surface with the spindles facing up 3 Open the ink ribbon package and remove the ink ribbon Hold the ribbon cores and pull them up from the package base If your syst...

Page 39: ...ly one way and fits only on the correct side of the cartridge b Route the ink ribbon around the rollers on the cartridge A diagram on the cartridge shows the correct routing pattern c Slide the empty...

Page 40: ...sories box 1 Load the cleaning sleeve a Remove the cleaning spindle from the accessories box b Remove the cleaning sleeve from the ribbon package and slide the cleaning sleeve onto the cleaning spindl...

Page 41: ...heated roller then bonds the film onto the card Do the following to load the retransfer film 1 Place the cartridge on a flat surface with the spindles facing up 2 Remove the roll of retransfer film fr...

Page 42: ...t routing pattern c Slide the empty silver take up spool onto the cartridge until it clicks into place d Turn the take up spool counterclockwise just enough to take up any slack in the film 4 Replace...

Page 43: ...own and to the right Insert smart cards with the smart card chip facing up and toward the back of the hopper Single Hopper Printer 1 Open the input hopper door 2 Load the cards into the input hopper T...

Page 44: ...bars back into position 10 Slide the lock bar release button to the right to lock the lock bars into place 11 Lock the multi hopper You do not need to remove the cartridge from the multi hopper The d...

Page 45: ...output hopper that holds up to 125 cards The large output hopper consists of a 125 card replacement hopper and an extended pedestal base Do the following to install the large output hopper 1 Remove t...

Page 46: ...ter You can connect to the printer from a Windows based PC through a network an Ethernet cable is not supplied with the system 1 Connect one end of the Ethernet cable to the network connection port on...

Page 47: ...nge if the printer is powered off and back on Static IP You set the IP address subnet mask and gateway address as provided by your network support personnel A static IP address does not change when th...

Page 48: ...stem c Press the down arrow until Configuration displays on line 2 d Press ENTER to enter the Configuration menu e Press the down arrow to display Network IPv4 on line 2 f Press ENTER to enter the Net...

Page 49: ...ess section shows three digits when it can be changed and the cursor is under the right most digit Press ENTER to navigate to the next section of the address iii When all four sections are correct pre...

Page 50: ...IP address and to test that the printer is functioning correctly You might use this procedure if you set up multiple printers in a central location before installing them at individual sites 1 Connec...

Page 51: ...on and Administrator s Guide 35 4 On the Local Area Connection Properties dialog box select Internet Protocol Version 4 TCP IPv4 Click Properties 5 Use the Properties dialog box to enter the IP addres...

Page 52: ...it from the computer 8 Connect the printer to the network and power it on 9 Log in to Printer Manager and configure the printer based on your requirements Refer to Chapter 3 Printer Manager for compl...

Page 53: ...to perform the following tasks Know the IP address of the printer Set up network security Define network permissions to the printer and to CardWizard software Define the printer to CardWizard Administ...

Page 54: ...38 Printer Installation...

Page 55: ...rt Card Processing on page 51 Embossing and Indenting Design on page 53 Settings for Card Design in Printer Manager on page 53 Basic Card Design Card design includes Color and monochrome printing The...

Page 56: ...re applied to the card in the reverse order that they were applied to the retransfer film The primer which is applied last to the retransfer film is applied first to the card and allows the image laye...

Page 57: ...as black normally print with the K panel Because the printer is pigment based the black panel is used to darken other colors in addition to printing any black elements The black ink is beneath the col...

Page 58: ...he black panel Full color print ribbon also prints any monochrome or one bit per pixel graphics using the K panel Print Text in Monochrome Printing text using a K panel can make text look crisp becaus...

Page 59: ...e bar code Bar Code Guidelines Bar codes print more successfully when you observe the following guidelines Follow the standards for the type of bar code you are printing Bar Code Placement Maintain th...

Page 60: ...ds from the beginning middle and end of the batch Use exactly the same card stock for testing that you use for production The card stock can affect the readability of bar codes Usually a white surface...

Page 61: ...re CardWizard software usually manages standard non printing areas automatically If necessary you can use the measurements provided in the following sections to customize your non printing areas Print...

Page 62: ...e shows the measurements for a typical smart card chip The smart card chip can vary in size shape and location Adjust these values based on the card stock you use The retransfer film must overlap the...

Page 63: ...up to the edge of the card with no unprinted margins The following illustration shows the image that is sent to the printer Size pixels Description Image 2100 x 1344 The size of the 600 dpi image that...

Page 64: ...ollowing suggestions to help you place important images such as a photo logo or bar code When placing images avoid areas of high wear Do not place an important image on the front of the card in the sa...

Page 65: ...r cards can use the default format for each track or can use a different combination of tracks and data formats Three Track Option ISO IAT The default data formats for a three track magnetic stripe op...

Page 66: ...a Japanese edition of a supported Windows operating system also supports Japanese language special characters and 55 Katakana characters They include the following Special characters 45 Katakana chara...

Page 67: ...ther types of card personalization The smart card step of personalization is controlled by an application that is separate from the rest of card personalization The smart card reader can be factory in...

Page 68: ...ocessing allows a single USB or Ethernet connection with the printer to carry data for both smart card personalization and printing The single wire smart card feature is available through your card pe...

Page 69: ...rd Verification Value CVV on financial credit and debit cards Indent ribbon is available in black or white A special paneled ribbon paneled black and white also is available The paneled ribbon is desi...

Page 70: ...54 Elements of Card Design...

Page 71: ...isplays information about the printer System administrators and service providers can use Printer Manager to fine tune card appearance set advanced options and troubleshoot printing problems You can a...

Page 72: ...ing Maintenance and Log Out WebAdmin WebAdmin access allows an administrator to make minor adjustments to the printer The WebAdmin user has access to configuration options and the use of diagnostics t...

Page 73: ...n about how to retrieve the printer IP address Open a web browser on the PC and enter the IP address using the following format https xxx xxx xxx xxx For example https 123 12 3 123 3 When the Printer...

Page 74: ...customize the printer for your site Printer Manager provides access to the printer settings Many of the Printer Manager menu options display the Set Current and Restore Default buttons Set Current sav...

Page 75: ...File Print Preview in your Internet browser to scale the image to fit the paper Use Printer Manager The following sections describe how to use the options on the Printer Manager menus that are availa...

Page 76: ...umbers and version numbers Print this page for reference if you need to contact your service provider View View Printer Status Display printer status information including the printer mode the printer...

Page 77: ...by the printer This page acts as a general overview for all the counters and can be useful to track card production activity and problem history View View Adapters Display information about the IP ad...

Page 78: ...method used by the printer No Change all Current Values ActivityLog Set values in the activity log to help isolate card production issues No Change all Current Values Behavior Display printer operatio...

Page 79: ...ies VertTransport Display the speed at which the vertical transport motor runs when clearing errors View VertTransMedSpeed View VertTransMedSpeed Flipper Set the reject tray capacity and values for th...

Page 80: ...netic stripe formats and data formats No Change all Current Values MagStripeCustomTrack1 Set customized magnetic stripe values for track 1 No Change all Current Values MagStripeCustomTrack2 Set custom...

Page 81: ...d WebAdmin passwords Set Job Queue State Enter values for shipping the printer to a repair facility or when securing the printer to perform troubleshooting maintenance or other procedures This setting...

Page 82: ...0 0 0 0 4 EthDnsSearchSuffix 5 EthGatewayAddress 0 0 0 0 10 2 71 1 6 EthIpAddress 0 0 0 0 10 2 71 56 7 EthSubnetMask 0 0 0 0 255 255 255 0 8 IPMode IPv4 IPv4 9 IPv6DefaultGateway 10 IPv6DHCPv6Select E...

Page 83: ...printer uses IPv4 addressing only DualStack The printer can use both IPv4 and IPv6 addressing The remaining IPv6 settings become applicable when IPMode is set to DualStack IPv6DefaultGateway Set a de...

Page 84: ...s trust anchors when performing server authentication Certificate validation is always checked and access is denied on failure If not all the built in certificates are trusted you can pick the ones yo...

Page 85: ...r to the activity log FilterConfigChanges Write configuration change actions with the specified severity and higher to the activity log FilterJobStates Write changes to the state of a print or excepti...

Page 86: ...the activity log to help isolate a card production problem 1 Select Printer Setting Activity Log 2 Set FilterJobStates to Error from the drop down list Changes to the state of a job with this severit...

Page 87: ...ContactAutoDetect Disabled Disabled 4 ContactlessATRMode Legacy Legacy 5 CPX Enabled Enabled 6 DoorCloseLockTimeout 5 5 0 15 7 DPCL Enabled Enabled 8 DPCL2 Enabled Enabled 9 DPCL2Secure Enabled Enable...

Page 88: ...ed by some Datacard systems DoorCloseLockTimeout The number of seconds after all printer doors are closed before the printer is locked The timeout period starts when all the doors are closed Use this...

Page 89: ...nicate with the smart card chip T 0 specifies Asynchronous half duplex byte transmission T 1 specifies a newer Asynchronous half duplex block transmission protocol The smart card reader normally auto...

Page 90: ...ebUser and WebAdmin access level users can specify a user defined name for the printer that is used for network communication Change the setting as needed and then click Set Current to apply the chang...

Page 91: ...to 0 cards between cleaning are not tracked We recommend that you clean the printer after every 500 cards processed or more often depending on your environment or if the print quality diminishes LedP...

Page 92: ...gns to produce the optimal output VIvid Produces darker more saturated color on the printed card It is based on the TrueColor ICC setting SettingsGroupPurpose State the purpose of a settings group Gro...

Page 93: ...the card was ejected and does not make additional attempts to eject the card TransMedSpeedMM The speed at which the transport motor runs when clearing errors You cannot change this value VertTranspor...

Page 94: ...ader settings define values for the optional bar code reader used by some printers to read and verify the bar code on pre serialized cards The BarcodeReader settings are available for WebService acces...

Page 95: ...necessary to debow the specified card type You can set a different value for each card stock specified in CardStockDisplayed DebowDwell The time in milliseconds to apply the debow action to the specif...

Page 96: ...perature in degrees Celsius of the heated roller when applying the retransfer film to side 1 of the card stock specified in CardStockDisplayed The heated roller remains at the specified temperature Re...

Page 97: ...rd time to cool before moving into the embosser This setting applies only to systems with an embosser LaminatorHandoffCoolingDelay The number of seconds the card remains in the printer before it is mo...

Page 98: ...or the smart card module in the printer SmartCard settings are available to WebService access level users only MagStripeGeneral Magnetic stripe settings are available for WebAdmin and WebService acces...

Page 99: ...Specify the names of the data formats used for tracks 1 2 and 3 For single track magnetic stripe encoding set DataFormat3 to JIS and DataFormat1 and DataFormat2 to NONE To use a custom data format def...

Page 100: ...CustomCharLength Track 1 6 Tracks 2 3 4 6 4 1 8 3 CustomCharLow Track 1 32 Tracks 2 3 48 32 48 0 255 4 CustomCharMask Track 1 32 Track 2 48 32 48 0 255 5 CustomCharMax Track 1 76 Track 2 37 Track 3 10...

Page 101: ...number of data bits per inch of magnetic stripe media for the track also called bits per inch or bpi Allowed values are 75 bpi or 210 bpi CustomEndSentinel Specify the last character encoded which ide...

Page 102: ...ify values when using an embossing system 1 Enter a value within the allowable range in the Current Value column RegistrationXDist The distance at which the card is registered at home inside of the em...

Page 103: ...assword is assigned a password is not needed to log on to Printer Manager Do the following to change the password 1 Select the access level for which you want to assign a password The WebAdmin access...

Page 104: ...primarily for financial printers Contact your service provider for more information Field Value Description Current Password Enter the currently set password Leave the field blank if no password has...

Page 105: ...ord for the printer or system 3 Re enter the new password for verification 4 Select a state Online The printer performs normally Suspend Deactivates the printer but allows for some exception jobs Offl...

Page 106: ...ipe start sentinel Use the test if you are adding a magnetic stripe module to the printer Insert a card with a magnetic stripe into the printer either in the input hopper or through the exception slot...

Page 107: ...when you request service Sample Data 18 0d 17h 57m 10 479s JOB_____NOTICE Film supply state is now PreRegisteringForPrinting 18 0d 17h 57m 13 145s JOB_____NOTICE Film supply state is now PreRegistere...

Page 108: ...ry Click Download and specify a location to save the audit log The Audit Log data is saved as a txt file that you can view or print Reset Log The Reset Log option allows a WebAdmin access level user t...

Page 109: ...ove the supplies a Open the printer access door and remove the retransfer film cartridge C2 b Remove any blank card stock from the input hopper 3 Place the cleaning card in the card input hopper If yo...

Page 110: ...ace the cards in the input hopper b Remove the ink ribbon cartridge C1 from the printer c Install a new cleaning sleeve on the cleaning spindle and remove the protective cover Discard the used cleanin...

Page 111: ...Log Out Menu Use the Log Out option to end the current Printer Manager session and return to the Printer Manager Log In page For security close the browser window after you log out Log Out Menu Optio...

Page 112: ...96 Printer Manager...

Page 113: ...your printer This chapter includes the following information Printer Supplies on page 98 Cards on page 100 Cleaning Supplies on page 101 Replacement Parts on page 102 Optional Equipment on page 102 C...

Page 114: ...the printer s User s Guide for complete information about cleaning the printer The following ink ribbons are available Retransfer Film The following retransfer film is available Ribbon Type Part No P...

Page 115: ...ore supplies near heating ducts or blowers The supplies maintain their quality for about one year For optimal card quality purchase and store quantities that you can use in less than a year The ink ri...

Page 116: ...card and a smart card chip on the front side Card Handling These guidelines apply to unprinted cards Debris or particles on blank card stock can reduce card quality and damage the system Grease or oil...

Page 117: ...sive light can cause yellowing of cards on exposed edges Store cards in their original packaging Cleaning Supplies For best results keep additional cleaning supplies on hand The following cleaning sup...

Page 118: ...e holds the replaceable cleaning sleeve Optional Equipment Large Output Hopper The printer can be used with a large output hopper which holds about 125 cards You can replace the smaller standard hoppe...

Page 119: ...s the printer to the network Use a standard Ethernet network cable either a Cat 5 or Cat 5e cable to connect the printer to a network port Printer Power Supply The printer power supply is rated as fol...

Page 120: ...power cords that ground to the facility power source The following country specific power cords are available USA Power cord Australia power cord Brazil power cord China power cord Denmark power cord...

Page 121: ...characters on the card The embosser creates the raised lettering and numbering on the front and back of most financial or debit cards The embosser can contain an embossing wheel and topping and indent...

Page 122: ...e for the system and for clearance around the system Use the following system dimensions and clearance area System Dimensions The external system dimensions are shown in the following illustrations Si...

Page 123: ...CR825 and CE875 Instant Issuance System Installation and Administrator s Guide A 3 Multi Hopper System 15 0 in 381 mm 26 6 in 675 mm 26 8 in 681 mm...

Page 124: ...access doors are open and the power cord is connected We recommend that you provide at least 3 inches 76 2 mm of additional clearance around the system to maintain access to the power cords and data c...

Page 125: ...r supply is rated as follows The power supply detects the input voltage and works within the stated range System Component Electrical Requirements Input Output Printer 85 230VAC 47 63 Hz 1 2Amp 24V 6...

Page 126: ...surface that meets the requirements specified in Site Requirements on page A 2 Refer to Remove the printer from the shipping carton The accessories tray holds the printer power supply and power cord...

Page 127: ...pping foil cartridges 3 Remove the foam T and block inserts used to secure the topping and transport mechanisms during shipping Save the inserts in case you need to repack the embosser for transport 4...

Page 128: ...ss inch 20 mm Bolt length maximum is surface thickness 1 inch 30 mm Two 5 8 inch 18 mm outer diameter washers Two 1 4 inch 6 mm nuts Lock nuts are recommended a Drill holes in the mounting surface fol...

Page 129: ...CR825 and CE875 Instant Issuance System Installation and Administrator s Guide A 9...

Page 130: ...ate receptacle at the back of the embosser 2 Insert the security plate vertically into the receptacle from below the embosser with the open end toward the embosser 3 Insert the T bar of the cable lock...

Page 131: ...ng lock in the unlocked position 3 Lift the printer over the embosser and align the pins on the embosser with the holes on the underside of the printer 4 Press down on the printer carefully but firmly...

Page 132: ...g the power supply cord into the power outlet 3 Connect the embosser power cord to the embosser and to the embosser power supply 4 Plug the power supply cord into the power outlet Connect the System t...

Page 133: ...t roll a Open the embosser supplies access door and remove the indent ribbon cartridge from the embosser if necessary The indent ribbon cartridge is on the right as you face the open embosser b Place...

Page 134: ...into the spindle a Match the keyed pattern of the take up spool hub with the right side spindle b Push the take up spool into the spindle until it clicks securely into place 6 Turn the take up spool...

Page 135: ...package 2 Secure the supply spool into the spindle a Match the keyed pattern of the blue supply spool hub with the right side spindle b Push the supply spool into the spindle until it clicks securely...

Page 136: ...ose and lock the embosser supplies access door Power On the System Press the power button on the front panel of the printer to power on the system The printer and embosser perform internal checks and...

Page 137: ...Part No Description Ribbon black 504461 001 Up to 900 7 character cards per roll Ribbon white 504461 002 Ribbon paneled black and white 504461 110 Minimum 250 cards per roll The paneled ribbon applie...

Page 138: ...ake cards Choose a location away from direct sunlight with a temperature between 32 and 77 F 0 and 25 C A humidity range from 40 to 60 non condensing is recommended Keep supply rolls at room temperatu...

Page 139: ...ge holds the indent ribbon Topping Foil Cartridge The topping foil cartridge holds the topping foil used on the embossed characters Embosser Power Supply The embosser power supply is rated as follows...

Page 140: ...A 20 CE875 Instant Issuance System...

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