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CR805 Retransfer Card Printer Instrallation and Administrator’s Guide

A-17

Laminator Supplies

The laminator applies patch overlay material to the front and back of the card. The patch overlay
is a die-cut polyester shape designed to fit standard ISO ID-1 size card stock.

The patch overlay can cover the complete card, can have a opening for a smart card chip, or can
cover the card below the magnetic stripe.

The overlay can be clear or can have a transparent holographic image on it. The holographic
materials are called holographic patch and also can be ordered with a custom image. In addition,
holographic patch can be designed with a registered image that is located in the same position on
each card.

Complete Card

Smart Card

Magnetic Stripe

Clear Patch

Random Holographic Patch

Registered Holographic Patch

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Summary of Contents for CR805

Page 1: ...Entrust Datacard CR805 Retransfer Card Printer Installation and Administrator s Guide September 2017 Part No 527694 001 Rev C ...

Page 2: ...ntries MasterCard is a registered trademark of MasterCard International Incorporated Visa is a registered trademark of Visa International Service Association All other product names are the property of their respective owners Proprietary Notice The design and information contained in these materials are protected by US and international copyright laws All drawings and information herein are the pr...

Page 3: ...ent to a grounded power source Do not defeat or bypass the ground lead Place the equipment on a stable surface table and ensure floors in the work area are dry and non slip Know the location of equipment branch circuit interrupters or circuit breakers and how to turn them on and off in case of emergency Know the location of fire extinguishers and how to use them ABC type extinguishers may be used ...

Page 4: ...n is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Notice for Canada Industry Canada This digital apparatus does not exceed the Class A limits for radio noise for digital apparatus set out in the Radio Interference Regulations of the Canadian ...

Page 5: ...00 MX2000 MX2100 SP55k SP35 SP55 CP40 CP60 CP80 SP75 FP65 SR200 SR300 PX10 PX30 EX30 MPR3800 CR500f MX1100 RX10 and PB1000 is in compliance with the Directive 2014 53 EU Intentional Radiator Information EMC Compliance Notice For model RX10 Multi hopper configurations to ensure compliance with Conducted Immunity standard EN61000 4 6 use USB cables no longer than three meters in length Description M...

Page 6: ... case the user may be required to take adequate measures Notice for China Simplified Chinese 警告此为 A 级产品在生活环境中该产品可能会造成无线电干扰在这种情况下可能需要用户对干扰采取切实可行的措施 Notice for Taiwan Traditional Chinese Notice for Japan Japanese Voluntary Control Council for Interference VCCI class A statement Korea Communications Commission KCC statement ...

Page 7: ... with the State of California Safe Drinking Water and Toxic Enforcement Act of 1986 which requires warning labels on products that may contain elements that the State of California considers harmful California Lithium Perchlorate Warning Perchlorate Material special handling may apply See www dtsc ca gov hazardouswaste perchlorate This notice is required by California Code of Regulations Title 22 ...

Page 8: ...viii ...

Page 9: ...and Administrator s Guide Revision Date Description of Changes 01 May 2016 Beta release of this document A November 2016 First release of this document B August 2017 Added new cleaning procedures and laminator support C September 2017 Added multi hopper support ...

Page 10: ...x ...

Page 11: ... Use the Bolt Down Openings 10 Unpack the Optional Multi Hopper 12 Prepare the Multi Hopper 13 Assemble the Multi Hopper Printer 14 Plug In and Power On the Printer 15 Use the Front Panel 16 Clean the Printer 16 Clean the Printhead Cam Rollers 17 Clean the Inside of the Printer 18 Install Supplies 20 Install the Ink Ribbon 20 Install the Cleaning Sleeve 22 Install the Retransfer Film 23 Load Cards...

Page 12: ...odes 47 Bar Code Guidelines 47 Test Bar Codes 48 Card Design Changes That Affect Bar Codes 48 Print Bar Codes with the Card Printer Driver 48 Apply a Second Layer of Retransfer Film 49 Non Printing Areas 49 Standard Magnetic Stripe Non Printing Area 50 Standard Smart Card Non Printing Area 50 Custom Non Printing Areas 50 Card Layout 51 Image Size 51 Backgrounds 52 Image Placement 52 Magnetic Strip...

Page 13: ...Communication 70 ActivityLog 73 Behavior 75 VitalProductData 78 FrontPanel 79 Print 80 Pick 80 Transport 81 VertTransport 81 Flipper 82 BarcodeReader 82 CardStock 82 HeatRoller 84 Retransfer 85 Debower 86 SmartCard 86 MagStripeGeneral 86 MagStripeCustomTrack 1 3 88 Laminator 90 LaminateType 98 Multihopper 100 Manufacturing 100 Update Password 101 Set Job Queue State 102 TroubleShooting Menu 104 SS...

Page 14: ...Optional Equipment 114 Large Output Hopper 114 Cable Lock 114 Cables and Power Supplies 115 Data Cables 115 USB Cable 115 Network Cable 115 Smart Card Bar Code USB Cable 115 Printer Power Supply 115 Power Cords 116 Appendix A CLM Laminator A 1 About the Laminator System A 1 Site Requirements A 2 System Dimensions A 2 Single Hopper System A 2 Multi Hopper System A 3 Clearance Requirements A 4 Singl...

Page 15: ...2 Load Laminator Overlay Material A 13 Power On the System A 15 Print a Test Card A 15 Use the Card Printer Driver A 15 Use the Printer LCD Panel A 16 Verify the Test Card A 16 Laminator Supplies A 17 Overlay Storage Guidelines A 18 Laminator Replacement Parts A 19 Laminator Cartridges A 19 Impresser Die A 19 Laminator Power Supplies A 19 Power Cords A 19 ...

Page 16: ...xvi ...

Page 17: ...s the following A 32 or 64 bit processor running at 2 GHz or faster 4 GB or more memory RAM and at least 1 GB free space on the hard drive One of the following operating systems Windows 10 32 or 64 bit Windows 8 1 32 or 64 bit Windows 7 32 or 64 bit Windows Server 2012 R2 64 bit Windows Server 2008 64 bit A USB 2 0 or an Ethernet network connection The printer can use only one connection type at t...

Page 18: ... to and communicating with the network USB Requirements You can connect up to eight card printers to a PC using USB cables To install a printer using a USB connection the following components are required A high speed USB port USB 2 0 is required A USB cable to connect the printer to the PC A USB cable is supplied with the printer A PC that meets the PC Requirements on page 1 If you need to connec...

Page 19: ...quipment Place the printer on a sturdy level surface Place the printer away from direct sunlight Do not place the printer near heating ducts fans or other air vents Do not use the printer for purposes other than the intended use Provide space for the printer and for clearance around the printer The printer dimensions and clearance area are shown in the following sections Printer Dimensions The ext...

Page 20: ...4 Printer Installation Multi Hopper Printer 13 4 in 340 mm 16 2 in 411 mm 25 6 in 651 mm ...

Page 21: ...tional clearance around the system to maintain access to the power cord and data cables and to allow you to load and remove cards and supplies Single Hopper Printer Multi Hopper Printer Options such as a large output hopper change the dimensions of the printer Additional clearance is required when using these options 26 4 in 668 mm 28 2 in 717 mm 15 6 in 397 mm 14 3 in 363 mm 12 1 in 306 mm 28 8 i...

Page 22: ...rinter Printers are shipped with all communication protocols secure and non secure enabled Refer to Behavior on page 56 for more information about using the Printer Manager interface to specify printer security settings If you use the Card Printer Driver make sure that the secure printing protocol DPCL2Secure is enabled and that the DPCL2 non secure communication protocol is disabled DPCL must rem...

Page 23: ...you install the printer Unpack the Printer on page 8 Secure the Printer Optional on page 9 Unpack the Optional Multi Hopper on page 12 Prepare the Multi Hopper on page 13 Assemble the Multi Hopper Printer on page 14 Plug In and Power On the Printer on page 15 Clean the Printer on page 16 Install Supplies on page 20 Install a Large Output Hopper on page 27 ...

Page 24: ...r on the selected work surface Make sure that the surface meets the requirements described in Site Requirements on page 3 Save the shipping cartons and packing materials They are required if you need to store move or return the system for service If your system includes the optional laminator refer to Unpack the Laminator on page A 6 for information about how to prepare the laminator Accessories T...

Page 25: ...is designed to accommodate the T bar of the cable lock 1 Prepare the printer by installing the metal security plate a Tip the printer on its right side b Locate the security plate receptacle on the underside of the printer toward the back left side c Insert the security plate into the receptacle with the open end toward the printer d Insert the T bar of the cable lock through the printer opening i...

Page 26: ...rt no 512969 001 contains two M6 well nuts Two M6 6 mm screws purchased separately The length of the screws you need depends on the thickness of the mounting surface The screw length is the surface thickness 0 75 inch 20 mm Two M6 washers purchased separately 1 4 inch 7 mm drill bit 1 Drill two holes in the mounting surface following the dimensions and requirements shown in the following figure ...

Page 27: ...enings on the bottom of the printer 4 Return the printer to its upright position and position it over the holes that are drilled in the mounting surface 5 Secure the printer to the mounting surface a Place a flat washer on each of the screws beneath the mounting surface b Insert the M6 screws through the holes in the mounting surface and into the well nuts in the bottom of the printer c Tighten th...

Page 28: ...12 Printer Installation Unpack the Optional Multi Hopper ...

Page 29: ...ps with the enclosure transition folded down with a restraining pin holding it in position 1 Remove the restraining pin from the enclosure transition by pulling it straight up from the unit 2 Rotate the enclosure transition 90 so that it aligns with the top of the multi hopper unit Restraining Pin Enclosure Transition ...

Page 30: ...ks on the back center of the multi hopper with the two slots on the printer frame 2 Push the multi hopper in slightly to engage the hooks into the frame 3 Push down to secure the multi hopper to the printer Multi Hopper Attachment Hooks Multi Hopper Back Multi Hopper Attachment Slots ...

Page 31: ...r On the Printer 1 Connect the printer power cord to the printer and to the power supply 2 Plug the power supply cord into the power outlet 3 Press the POWER button on the front panel to power on the printer The front panel LCD displays Ready when the printer is ready to print Power Button ...

Page 32: ...o print cards Use the adhesive coated cleaning card to do the following Clean the Printhead Cam Rollers on page 17 Clean the Inside of the Printer on page 18 The printer ships with two types of cleaning cards A 10 pack of double sided adhesive coated cleaning cards Use a sticky cleaning card to clean the printer at initial setup and whenever the print quality diminishes An isopropanol coated clean...

Page 33: ...f necessary 4 Peel off the wrapper from one side of the sticky cleaning card 5 Insert the cleaning card vertically into the printer between the retransfer cartridge guidepost and the rollers Make sure that the adhesive side of the card is facing to the right and is touching the rollers 6 Move the cleaning card up and down along the rollers to remove any debris found on the rollers 7 Continue with ...

Page 34: ...ecessary 3 Peel off the wrapper from the other side of the cleaning card 4 Insert the cleaning card Single Hopper Printer a Open the input hopper cover b Insert the cleaning card into the input hopper Multi Hopper Printer Insert the cleaning card into the multi hopper exception slide 5 Close and lock the printer if necessary The cleaning card may become bowed slightly during shipment If the card i...

Page 35: ... Press ENTER to start the cleaning process f Insert cleaning card displays on the LCD panel Press the USER button to start the cleaning cycle The printer moves the card through the printer several times If the vertical option is installed the card moves into the vertical area and cleans the rollers located there At the end of the cleaning cycle the cleaning card stops between the printer rollers a...

Page 36: ...lat surface with the spindles facing up 3 Open the ink ribbon package and remove the ink ribbon Hold the ribbon cores and pull them up from the package base If your system includes the optional laminator also load overlay material into the L1 and L2 if equipped laminators Refer to Load Laminator Overlay Material on page A 13 for information about loading the laminator cartridges Each ink ribbon pa...

Page 37: ...ne way and fits only on the correct side of the cartridge b Route the ink ribbon around the rollers on the cartridge A diagram on the cartridge shows the correct routing pattern c Slide the empty silver take up spool onto the cartridge until it clicks into place d Turn the take up spool clockwise just enough to take up any slack in the ribbon 5 Continue with Install the Cleaning Sleeve on page 22 ...

Page 38: ...ssories box 1 Load the cleaning sleeve a Remove the cleaning spindle from the accessories box b Remove the cleaning sleeve from the ribbon package and slide the cleaning sleeve onto the cleaning spindle c Remove the protective wrapper from the cleaning sleeve 2 Insert the cleaning spindle into the C3 slot in the printer Replace the cleaning sleeve each time you install a new ink ribbon if debris a...

Page 39: ...ed roller then bonds the film onto the card Do the following to load the retransfer film 1 Place the cartridge on a flat surface with the spindles facing up 2 Remove the roll of retransfer film from its package Hold the film cores and pull them up from the package base 3 Install the retransfer film a Slide the yellow supply spool onto the cartridge until it clicks into place The supply roll can go...

Page 40: ...ct routing pattern c Slide the empty silver take up spool onto the cartridge until it clicks into place d Turn the take up spool counterclockwise just enough to take up any slack in the film 4 Replace the retransfer film cartridge in the printer 5 Close the printer access door 6 Continue with Load Cards on page 25 b c d ...

Page 41: ...the right Insert smart cards with the smart card chip facing up and toward the back of the hopper Single Hopper Printer 1 Open the input hopper door 2 Load the cards into the input hopper The hopper can hold up to 125 cards 3 Close and lock the input hopper if necessary Multi Hopper Printer Do the following to load cards into a multi hopper cartridge 1 Unlock the multi hopper lock 2 Slide the lock...

Page 42: ...k bars back into position 10 Slide the lock bar release button to the right to lock the lock bars into place 11 Lock the multi hopper You do not need to remove the cartridge from the multi hopper The diagrams inside the cartridge show how to position the card weight and load cards Do not place the cards on top of the card weight Caution The lock bars lock bar release button and the multi hopper do...

Page 43: ...o can be used with an optional large output hopper that holds up to 125 cards The large output hopper consists of a 125 card replacement hopper and an extended pedestal base Do the following to install the large output hopper 1 Remove the standard output hopper from the printer Pull the hopper straight out from the printer 2 Place the printer on the extended pedestal base Make sure that it is line...

Page 44: ...ect one end of the USB cable to the USB port of the printer 2 Connect the other end to a USB port on the PC when you are prompted during installation of the Card Printer Driver Do not connect the USB cable to the computer until you are prompted during the driver installation Refer to the printer s Driver Guide to set up the Card Printer Driver to work with the printer If you plan to use Datacard T...

Page 45: ...can do one of the following Press the up or down arrow key on the front panel while the printer displays Ready Use the LCD menu system Status menu Refer to the printer s User s Guide for more information about using the Status menu to display the IP address The printer supports both IPv4 and IPv6 addressing If your network environment uses IPv6 you may be required to use the LCD Configuration menu...

Page 46: ...o Set a Static IPv4 Address Optional Set a Static IPv4 Address Optional The default communications method is DHCP Dynamic Host Configuration Protocol If you need to assign a static IP address you can use the front panel to change the address method and enter the address information 1 Obtain the following values from your network support personnel Make sure you receive all three values IP address S...

Page 47: ...NTER to enter the Static IP menu IP Address displays on line 2 b Press ENTER to set the static IP address The IP address has four sections separated by periods A cursor appears under the digit that will change i Use the arrow keys to change one digit at a time ii The address section shows three digits when it can be changed and the cursor is under the right most digit Press ENTER to navigate to th...

Page 48: ...ally configured to give out an IPv6 address Stateless Address AutoConfiguration SLAAC One or more routers with IPv6 enabled on the subnet give out a subnet prefix that allows access to IP addresses Manual IPv6 Address The printer has a designated IPv6 address on a specified subnet The address does not change without manual intervention This is similar to an IPv4 static IP address Refer to Set a Ma...

Page 49: ...uration displays on line 2 d Press ENTER to enter the Configuration menu e Press the down arrow to display Network IPv6 on line 2 f Press ENTER to enter the Network IPv6 menu 2 Set the IP Mode The IP Mode determines whether the printer uses IPv4 only or both IPv4 and IPv6 addressing a Press ENTER to enter the IP Mode menu b Press the down arrow to display DualStack on line 2 Specifying DualStack a...

Page 50: ...IPv4 address 1 Obtain the following values from your network support personnel Make sure that you receive all values IPv6 address IPv6 subnet prefix length Gateway address The IP Mode must be set to DualStack to allow any of the following settings to be used If you want to use IPv4 only in the future change the IP Mode to IPv4 The printer retains the IPv6 settings specified below but they are not ...

Page 51: ...he end of line 1 indicates which section of the address is being displayed A cursor appears under the digit that will change a Use the arrow keys to change each hexadecimal digit from 0 to F b Press ENTER to move the cursor to the next digit c When the address section on the first screen is complete press ENTER to display the next section of the address 4 When all three sections are correct press ...

Page 52: ...Repeat step 3 a through c to enter the gateway address b When all three screens are correct press ENTER to save the gateway address 8 Press the down arrow key until Exit displays on line 2 9 Press ENTER Then press the USER button to return the printer to Ready The USER button glows green ...

Page 53: ...se this procedure if you set up multiple printers in a central location before installing them at individual sites The following procedure demonstrates testing a static IPv4 address 1 Connect the printer directly to a computer using an Ethernet cable 2 Open the Windows Network and Sharing Center and select Local Area Connection 3 Click Properties on the Local Area Connection Status menu This proce...

Page 54: ...ion 4 On the Local Area Connection Properties dialog box select Internet Protocol Version 4 TCP IPv4 Click Properties 5 Use the Properties dialog box to enter the IP address information Select Use the following IP address ...

Page 55: ...he printer and disconnect it from the computer 8 Connect the printer to the network and power it on 9 Log in to Printer Manager and configure the printer based on your requirements Refer to Chapter 3 Printer Manager for complete information about using Printer Manager Print a Test Card The printer includes a test card that prints without using a driver or other source of card data Use it to verify...

Page 56: ... set up within your organization You may need to perform the following tasks Know the IP address of the printer Set up network security Define network permissions to the printer Your organization is responsible for network setup and security Verify Network Communication Access Printer Manager to verify that your computer and the printer can communicate over the network You also can use Printer Man...

Page 57: ...soft XPS print technology to support printing from currently available Microsoft Windows applications To use the CR805 card printer with the Card Printer Driver you must install the driver and define the driver options Refer to your printer s Driver Guide for complete information about installing and setting up the Card Printer Driver ...

Page 58: ...42 Printer Installation ...

Page 59: ...Design on page 53 Smart Card Processing on page 55 Settings for Card Design in Printer Manager on page 57 Basic Card Design Card design includes Color and monochrome printing The various types of data such as name account number and special features such as a magnetic stripe signature panel and smart card chip The layout of the data Optional lamination for enhanced wear protection and security lam...

Page 60: ...s are applied to the card in the reverse order that they were applied to the retransfer film The primer which is applied last to the retransfer film is applied first to the card and allows the image layers to bond to the card surface The retransfer film consists of a carrier material and a film coating The coating is applied last to the card and acts as a protective layer for the printing You can ...

Page 61: ...izes down to 2 point text Small characters are likely to be more readable if you use a sans serif font formatted as black and printed with the black K panel Refer to Print Text in Monochrome on page 46 Print Graphics in Color The printer produces full color images from most types of graphics It can use BMP JPEG TIFF and PNG file formats for photos and logos Vector graphics such as WMF and SVG file...

Page 62: ...f text b Use an image editing application to adjust the color of a logo file for optimal printing Monochrome Printing Monochrome printing prints cards using a single color You can use the black panel of a full color ribbon to print monochrome elements Monochrome Printing with Full Color Ribbon Full color ink ribbon includes a black panel Text and bar codes are usually printed with the black panel ...

Page 63: ...delines Follow the standards for the type of bar code you are printing Bar Code Placement Maintain the required quiet zone around the actual bar code as shown in the illustration Locate bar codes at least 0 25 inch 6 3 mm from other printing and from the edge of the card Bar Code Size A lower density bar code is easier to read because the bars are wider and spaced farther apart The width of the na...

Page 64: ...rd stock can affect the readability of bar codes Usually a white surface that reflects light in many directions is needed Test cards before purchasing production quantities Include other card design components that you use in production Use the same bar code readers that users have and test each card multiple times Also test multiple cards Card Design Changes That Affect Bar Codes If you make subs...

Page 65: ...the ink ribbon prevents the retransfer film from bonding to the magnetic stripe and signature panel You must block the application of printing and primer over the smart card chip using Card Printer Driver pre set masks or escapes or design elements in your card production software Card production software and the Card Printer Driver usually manage standard non printing areas automatically If neces...

Page 66: ... vary in size shape and location Adjust these values based on the card stock you use The retransfer film must overlap the smart card chip by 0 5 mm indicated by the dotted lines Custom Non Printing Areas You can use ID software a custom application or Card Printer Driver escapes to define custom non printing areas for the following A signature panel More than one area on the back side of the card ...

Page 67: ...o the edge of the card with no unprinted margins The following illustration shows the image that is sent to the printer Size pixels Description Image 2100 x 1344 The size of the 600 dpi image that is sent to the printer Film Canvas 2059 x 1312 The size of the non masked portion of the image after the printer masks off the edges Image Size on Card 2023 x 1276 The portion of the film canvas image th...

Page 68: ...following suggestions to help you place important images such as a photo logo or bar code When placing images avoid areas of high wear Do not place an important image on the front of the card in the same area as a magnetic stripe or other machine readable feature Frequent use of a card in a reader can wear away the image on the opposite side of the card Do not place an important image directly on ...

Page 69: ...rds can use the default format for each track or can use a different combination of tracks and data formats Three Track Option ISO IAT The default data formats for a three track magnetic stripe option are Track 1 IATA Track 2 ABA Track 3 TTS This combination is often abbreviated IAT This format is also called ISO format IATA International Air Transport Association The maximum number of characters ...

Page 70: ... a Japanese edition of a supported Windows operating system also supports Japanese language special characters and 55 Katakana characters They include the following Special characters 45 Katakana characters 10 Katakana characters The magnetic stripe data uses shift JIS which embeds a hidden shift in and shift out character each time the Japanese language characters start and end Each transition be...

Page 71: ... controlled by an application that is separate from the rest of card personalization The smart card reader can be factory installed or installed later as a field upgrade by a service provider or value added reseller The printer configuration label or a label attached at the time of the field upgrade shows the type of smart card reader installed You can request additional information about the smar...

Page 72: ... Card Single wire smart card processing allows a single USB or Ethernet connection with the printer to carry data for both smart card personalization and printing The single wire smart card feature is available through the Windows Driver Software Development Kit SDK or through your card personalization software Code on Label Type of Smart Card Module S1 Integrator Contactless S5 iCLASS Read Write ...

Page 73: ...o set up card production The card design settings include magnetic stripe setup and smart card testing Printer Manager also contains troubleshooting features such as a log file that can track all processes of a card job Service providers can use the information in the log file to troubleshoot and relay information when troubleshooting card processing issues Refer to Chapter 3 Printer Manager for m...

Page 74: ...58 Elements of Card Design ...

Page 75: ...ays information about the printer System administrators and service providers can use Printer Manager to fine tune card appearance set advanced options and troubleshoot printing problems You can access Printer Manager using an Internet browser and the IP address of the printer Printer Manager includes different user access levels that control the type of information that can be viewed You can choo...

Page 76: ...ng the Printer Settings Update Password option for WebUser access level users In a card production environment the WebAdmin access level user typically sets up the card design verifies communication with external data sources and tracks printer activity and performance WebService WebService access has all of the above adjustments with additional access to test and adjust motors sensors and other i...

Page 77: ...e the IPv6 address in brackets and https xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx An IPv6 address is represented as eight groups of four hexadecimal digits separated by colons For example 2001 0db8 0000 0000 0000 ff00 0042 8329 However you can abbreviate the address as follows Remove one or more leading zeros from a group 2001 db8 0 0 0 ff00 42 8329 Replace consecutive sections of zeros with a doub...

Page 78: ...ty and enter a password if required Refer to Printer Manager User Access Levels on page 60 for a description of the user access levels 5 Click Log In to display the Printer Manager Welcome page HINTS TIPS If the browser cannot connect to the printer make sure that Ready displays on the LCD panel of the printer Some Printer Manager pages feature hover text that displays help information when the cu...

Page 79: ...your Internet browser Print option to print the information from any Printer Manager page to a paper printer Select File Print from your Internet browser s main menu If the printed page does not display all the information from the Printer Manager select File Print Preview in your Internet browser to scale the image to fit the paper Use Printer Manager The following sections describe how to use th...

Page 80: ...numbers and version numbers Print this page for reference if you need to contact your service provider View View Printer Status Display printer status information including the printer mode the printer state how long the printer has been powered on in seconds current conditions and job status View View Supplies Display information about the supplies currently installed in the printer This includes...

Page 81: ...counters and can be useful to track card production activity and problem history View View Adapters Display information about the IP addresses configured for the printer The printer can have an IPv4 address and multiple IPv6 addresses configured concurrently The page shows the IP address network mask or IPv6 prefix gateway address and MAC address for each adapter View View About Printer Manager Di...

Page 82: ... method used by the printer No Change all Current Values ActivityLog Set values in the activity log to help isolate card production issues No Change all Current Values Behavior Display printer operation and control methods No Change all Current Values VitalProductData Change printer information Most settings are available to WebService access level users only Set a user defined name Set a user def...

Page 83: ...VertTransport Display the speed at which the vertical transport motor runs when clearing errors View VertTransMedSpeed View VertTransMedSpeed Flipper Set the reject tray capacity and values for the duplex module in duplex option printers Most settings are available to WebService access level users only No Change RejectHopper Capacity BarcodeReader Set the offset values for positioning a card to be...

Page 84: ... Current Values MagStripeCustomTrack1 Set customized magnetic stripe values for track 1 No Change all Current Values MagStripeCustomTrack2 Set customized magnetic stripe values for track 2 No Change all Current Values MagStripeCustomTrack3 Set customized magnetic stripe values for track 3 No Change all Current Values Multihopper Available to WebService access level users only No No Laminator Speci...

Page 85: ...bAdmin passwords Set Job Queue State Enter values for shipping the printer to a repair facility or when securing the printer to perform troubleshooting maintenance or other procedures This setting is used primarily by financial printers Contact your service provider for more information Requires a password Requires a password Printer Setting Menu Option Function WebUser WebAdmin ...

Page 86: ... 0 0 0 0 4 EthDnsSearchSuffix 5 EthGatewayAddress 0 0 0 0 10 2 71 1 6 EthIpAddress 0 0 0 0 10 2 71 56 7 EthSubnetMask 0 0 0 0 255 255 255 0 8 IPMode IPv4 IPv4 9 IPv6DefaultGateway 10 IPv6DHCPv6Select Enabled Enabled 11 IPv6DNSPrimaryAddress 12 IPv6DNSSecondaryAddress 13 IPv6ManualAddress 14 IPv6ManualPrefixLength 64 64 0 128 15 IPv6ManualSelect Disabled Disabled 16 IPv6StatelessAddrSelect Disabled...

Page 87: ...nter uses IPv4 addressing only DualStack The printer can use both IPv4 and IPv6 addressing The remaining IPv6 settings become applicable when IPMode is set to DualStack IPv6DefaultGateway Set a default gateway address This setting is disabled when set to the default of IPv6DHCPv6Select Select whether or not the printer obtains an address and stateful configuration from a DHCPv6 server Disable this...

Page 88: ...as trust anchors when performing server authentication Certificate validation is always checked and access is denied on failure If not all the built in certificates are trusted you can pick the ones you trust and add them to the custom set select CustomOnly CustomOnly Trust only the custom list of CA certificates as trust anchors during certificate validation If no custom list is installed accept ...

Page 89: ... the activity log FilterConfigChanges Write configuration change actions with the specified severity and higher to the activity log FilterJobStates Write changes to the state of a print or exception job with the specified severity and higher to the activity log FilterSoapMsgs Write DPCL Soap Simple Object Access Protocol messages from the printer with the specified severity and higher to the activ...

Page 90: ...n the activity log to help isolate a card production problem 1 Select Printer Setting Activity Log 2 Set FilterJobStates to Error from the drop down list Changes to the state of a job with this severity and higher are written to the activity log 3 Click Set Current to apply the changes ...

Page 91: ...abled 4 ContactlessATRMode Legacy Legacy 5 CPX Enabled Enabled 6 DoorCloseLockTimeout 5 5 0 15 7 DPCL Enabled Enabled 8 DPCL2 Enabled Enabled 9 DPCL2Secure Enabled Enabled 10 DPCLSecure Enabled Enabled 11 NetworkAccessControl Disabled Disabled 12 Plugin Enabled Disabled 13 RejectHopper Enabled Enabled 14 Remake Enabled Enabled 15 RemakeMethod Conserve Supplies Conserve Supplies 16 RetrieveDataTime...

Page 92: ...sed by some Datacard systems DoorCloseLockTimeout The number of seconds after all printer doors are closed before the printer is locked The timeout period starts when all the doors are closed Use this setting to override the default lock timeout period which starts when the printer is unlocked electronically from an application This setting does not apply if you use a key to unlock the printer DPC...

Page 93: ...te with the smart card chip T 0 specifies Asynchronous half duplex byte transmission T 1 specifies a newer Asynchronous half duplex block transmission protocol The smart card reader normally auto detects which protocol to use You can use this setting to override the auto detection For example if a smart card application changes protocols the smart card reader may continue to try to communicate usi...

Page 94: ...WebUser and WebAdmin access level users can specify a user defined name for the printer that is used for network communication Change the setting as needed and then click Set Current to apply the change PrinterName Enter a name for the printer that can be used for network communication The name you specify displays as the Hostname at the bottom of the Printer Manager window Description Default Val...

Page 95: ...0 cards between cleaning are not tracked We recommend that you clean the printer after every 500 cards processed or more often depending on your environment or if the print quality diminishes LedPrintheadCyclesToCleaning Set the number of printhead cycles between required cleaning The card light displays steady amber when the printer reaches this value If this value is set to 0 cycles between clea...

Page 96: ... to produce the optimal output VIvid Produces darker more saturated color on the printed card It is based on the TrueColor ICC setting SettingsGroupPurpose State the purpose of a settings group Group names are not changeable Use this option to identify the reason for creating a settings group TimeoutRewindSupply Specify the number of minutes of idle time before the printer rewinds the ink ribbon a...

Page 97: ... card was ejected and does not make additional attempts to eject the card TransMedSpeedMM The speed at which the transport motor runs when clearing errors You cannot change this value VertTransport The VertTransport settings control the speed at which the vertical transport motor runs when clearing errors VertTransMedSpeed The speed at which the vertical transport motor runs when clearing errors Y...

Page 98: ...eader settings define values for the optional bar code reader used by some printers to read and verify the bar code on pre serialized cards The BarcodeReader settings are available for WebService access level users only Contact your service provider for assistance if you need to change the printer s settings CardStock Use the CardStock settings to define values for the different types of card stoc...

Page 99: ...ssary to debow the specified card type You can set a different value for each card stock specified in CardStockDisplayed DebowDwell The time in milliseconds to apply the debow action to the specified card stock You can set a different value for each card stock specified in CardStockDisplayed DirectPeelLaminationSpeed The speed at which to apply the retransfer film to side 2 of the card if the card...

Page 100: ...mperature in degrees Celsius of the heated roller when applying the retransfer film to side 1 of the card stock specified in CardStockDisplayed The heated roller remains at the specified temperature RetransferRollerTempSide2 The temperature in degrees Celsius of the heated roller when applying the retransfer film to side 2 of the card stock specified in CardStockDisplayed The heated roller remains...

Page 101: ...ime to cool before moving into the embosser This setting applies only to systems with an embosser LaminatorHandoffCoolingDelay The number of seconds the card remains in the printer before it is moved into the laminator This allows the card time to cool before moving into the laminator This setting applies only to systems with a laminator SecondRetransferCoolingDelay The number of seconds that the ...

Page 102: ...for the smart card module in the printer SmartCard settings are available to WebService access level users only MagStripeGeneral Magnetic stripe settings are available for WebAdmin and WebService access level users to set up basic magnetic stripe options Cards are debowed after each retransfer operation Description Default Value Current Value unit Allowed Range 1 Attempts 3 3 1 5 2 Coercivity HICO...

Page 103: ...ify the names of the data formats used for tracks 1 2 and 3 For single track magnetic stripe encoding set DataFormat3 to JIS and DataFormat1 and DataFormat2 to NONE To use a custom data format define the formats for tracks 1 2 and or 3 using the MagStripeCustomTrack 1 2 3 settings and then set the corresponding DataFormat settings to CUSTOM NoDataDisableTrack Disable the magnetic stripe write head...

Page 104: ... CustomCharLength Track 1 6 Tracks 2 3 4 6 4 1 8 3 CustomCharLow Track 1 32 Tracks 2 3 48 32 48 0 255 4 CustomCharMask Track 1 32 Track 2 48 32 48 0 255 5 CustomCharMax Track 1 76 Track 2 37 Track 3 104 76 37 104 0 255 6 CustomDensity Tracks 1 3 210 Track 2 75 210 75 0 255 7 CustomEndSentinel 63 63 0 255 8 CustomLrc EVEN EVEN 9 CustomParity ODD ODD 10 CustomSdsNulls 0 0 0 255 11 CustomSdsRecords 1...

Page 105: ...er of data bits per inch of magnetic stripe media for the track also called bits per inch or bpi Allowed values are 75 bpi or 210 bpi CustomEndSentinel Specify the last character encoded which identifies the end of encoded data for the track CustomLrc Specify a cumulative parity bit that is encoded after the end sentinel to provide simple error checking Allowed values are EVEN ODD and NONE CustomP...

Page 106: ...aFormat2 MagStripeCustomTrack3 corresponds to DataFormat3 2 Click Set Current to apply the changes Laminator The Laminator settings let you specify values when using a laminating system The Laminator setting displays in the Printer Setting menu only when a laminator is attached to the printer Description Default Value Current Value unit Allowed Range 1 DebowDelay 1000 1000 0 1500 2 ExceptionCardDe...

Page 107: ...r1CardDebow Direction Down Down 15 Hopper1CardDebow DistanceDown 15 20 0 150 16 Hopper1CardDebow DistanceUp 105 105 0 150 17 Hopper1CardDebow DwellMs 1000 1000 0 5000 18 Hopper1CardImpress Depth 0 60 250 250 19 Hopper1CardImpress DwellTime 2000 2000 0 10000 20 Hopper1CardImpress PositionOffset1 2000 2000 0 4000 21 Hopper1CardImpress PositionOffset2 2000 1687 0 4000 22 Hopper1CardImpress PositionOf...

Page 108: ...cards to determine the best settings to use in your environment Exception Card Debow Settings ExceptionCardDebowDirection Set the direction of the debow action in the laminator to return the card to its proper shape after an overlay is applied A card may become bowed slightly due to heat from the laminator Down The debow arms in the laminator press down on the card Up The debow arms press up on th...

Page 109: ...r Decrease the value to apply the debow action for less time Exception Card Impresser Settings ExceptionCardImpressDepth Set the depth of the impression on a card The value is in steps of the impresser punch Increase the value to deepen the impression Decrease the value to lessen the impression ExceptionCardImpressDwellTime Set the time in milliseconds that the impresser remains in contact with th...

Page 110: ...perature of the impresser punch ExceptionCardNumberOfImpresses Enter the number of impressions to be stamped on the card The impresser can stamp up to three impressions in a row on the left center or right part of the card HeaterMinutesToPowerSave Set the number of minutes before the laminator and impresser heaters are turned off After the specified number of minutes the heaters are allowed to coo...

Page 111: ...er Decrease the value to apply the debow action for less time Hopper 1 Impresser Settings Hopper1CardImpressDepth Set the depth of the impression on a card The value is in steps of the impresser punch Increase the value to deepen the impression Decrease the value to lessen the impression Hopper1CardImpressDwellTime Set the time in milliseconds that the impresser remains in contact with the card Th...

Page 112: ...berOfImpresses Enter the number of impressions to be stamped on the card The impresser can stamp up to three impressions in a row on the left center or right part of the card ImpresserMaterial Specify the material on which an impression will be stamped For example you may want to impress directly on the retransfer film without applying an overlay to the card The type of material determines the imp...

Page 113: ...tor The default is 1000 ms 1 second Enter 0 to turn off the delay RetransferImpressDepthOffset The depth that is added to the normal depth specified by ExceptionCardImpressDepth or Hopper1CardImpressDepth when impressing on retransfer film ImpresserMaterial is set to RTM RetransferImpressDwellTimeOffset The time in milliseconds that is added to the normal dwell time specified by ExceptionCardImpre...

Page 114: ...usiveOverlayInL1 Disabled 3 ExclusiveOverlayInL2 Disabled 4 OverlayDisplayed Name R1_mil_clear_DG_ms 5 OverlayLoadedInL1 Name R1_mil_Holo_DG_reg 6 OverlayLoadedInL2 Name R1_mil_clear_DG_ms 105 OverlayPartNumber 0 514910 106 OverlaySpeed 160 170 100 250 107 OverlaySpeed AdjustmentL1 0 0 40 40 108 OverlaySpeed AdjustmentL2 0 0 40 40 109 OverlayTemp 160 170 100 200 110 OverlayTemp AdjustmentL1 0 0 20...

Page 115: ...rlay type loaded in the L1 laminator cartridge This information is obtained from the supply roll and cannot be changed If the overlay name is the same as the overlay type selected in OverlayDisplayedName the values you specify to the settings on this page apply to the overlay If the overlay name is not the same no changes are applied OverlayLoadedInL2Name The name of the overlay type loaded in the...

Page 116: ...st adhere to the card For example if the default temperature is 160 degrees Celsius and the overlay type you are using runs at 175 degrees Celsius enter 15 UserOverlay1Name UserOverlay2Name UserOverlay3Name UserOverlay4Name These settings allow you to specify a user defined name for an overlay type based on the overlay named in OverlayDisplayedName You then can override the settings for the specif...

Page 117: ...Community and SnmpRoCommunity passwords 2 Enter the current password If a current password is not set leave this field blank 3 Enter the new password in the corresponding field To remove a password leave this field blank 4 Enter the new password again to confirm it Leave the field blank if you are removing the password 5 Click Update Password to apply the changes HINTS TIPS Passwords are hierarchi...

Page 118: ...ntly set password Leave the field blank if no password has been set Next Password Enter a new password A blank value means that no password is required or leaves the current password unchanged depending on the settings Confirm Next Password Re enter the same value used in the Next Password field State Online Suspend Offline StartJob succeeds if there is space in the queue StartJob succeeds if ther...

Page 119: ... for the printer or system 3 Re enter the new password for verification 4 Select a state Online The printer performs normally Suspend Deactivates the printer but allows for some exception jobs Offline Deactivates the printer for transportation 5 Click Set Job Queue State to apply the changes To change an Offline printer to Online you must enter the same password that was used to set it to Offline ...

Page 120: ...tripe start sentinel Use the test if you are adding a magnetic stripe module to the printer Insert a card with a magnetic stripe into the printer either in the input hopper or through the exception slot and then click Run The printer performs the test and ejects the card into the reject tray TroubleShooting Menu Option Function WebUser WebAdmin SSA Test Calculate the location of the magnetic strip...

Page 121: ...en you request service Sample Data 18 0d 17h 57m 10 479s JOB_____NOTICE Film supply state is now PreRegisteringForPrinting 18 0d 17h 57m 13 145s JOB_____NOTICE Film supply state is now PreRegisteredForPrinting 18 0d 17h 57m 13 145s JOB_____NOTICE Ribbon supply state is now PreRegistered Reset Log The Reset Log option allows a WebAdmin access level user to reset the Activity Log Click Run to reset ...

Page 122: ...k the system if necessary 2 Remove the supplies a Open the printer access door and remove the retransfer film cartridge C2 b Remove any blank card stock from the input hopper 3 Place the cleaning card in the card input hopper If you are cleaning a printer with a multi hopper insert the cleaning card in the exception slide 4 Select Maintenance Cleaning Maintenance Menu Option Function WebUser WebAd...

Page 123: ...sleeve d Replace the cleaning spindle in the printer e Replace the ink ribbon and retransfer film cartridges and close the printer access door Lock the printer if necessary Clean the Laminator 1 Select Clean Laminator on the Maintenance Cleaning page 2 Click Run The printer LCD panel displays the message 172 Insert cleaning card 3 Insert the double sided adhesive coated cleaning card into the card...

Page 124: ...option to end the current Printer Manager session and return to the Printer Manager Log In page For security close the browser window after you log out Log Out Menu Option Function WebUser WebAdmin Log Out Log out and return to the Log In page Yes Yes ...

Page 125: ...o use with your printer This chapter includes the following information Printer Supplies on page 110 Cards on page 112 Cleaning Supplies on page 113 Replacement Parts on page 114 Optional Equipment on page 114 Cables and Power Supplies on page 115 If your system has a laminator refer to Appendix A CLM Laminator for information about laminator supplies and replacement parts ...

Page 126: ... film is available Ribbon Type Part No Panel Sets Roll Description CMYKP 513382 201 1000 Full color and monochrome printing on one or both sides of the card CMYKP KP 513382 203 750 Full color and monochrome printing on the front of the card monochrome printing on the back CMYP KPi 513382 204 750 Full color printing on the front of the card monochrome with non printing inhibitor area on the back CM...

Page 127: ... supplies near heating ducts or blowers The supplies maintain their quality for about one year For optimal card quality purchase and store quantities that you can use in less than a year The ink ribbon retransfer film and card stock might require secure storage and tracking Follow your policy for storing and tracking the supplies used to make cards Supply rolls must be at room temperature when the...

Page 128: ... card and a smart card chip on the front side Card Handling These guidelines apply to unprinted cards Debris or particles on blank card stock can reduce card quality and damage the system Grease or oils such as oils from your fingers also reduce card quality Keep cards completely clean Do not touch the print surface of a card with your fingers or hands Handle blank card stock by the edges only or ...

Page 129: ...t can cause yellowing of cards on exposed edges Store cards in their original packaging Cleaning Supplies For best results keep additional cleaning supplies on hand The following cleaning supplies are available Supply Part No Description Cleaning cards 558436 002 Pack of 10 double sided adhesive coated cleaning cards used to clean the printer card track transport rollers and laminator Cleaning sle...

Page 130: ...lm Cleaning Spindle The cleaning spindle holds the replaceable cleaning sleeve Optional Equipment Large Output Hopper The printer can be used with a large output hopper which holds about 125 cards You can replace the smaller standard hopper with the large hopper without using tools Cable Lock The printer and laminator can be secured with an optional cable lock Obtain the lock from your dealer beca...

Page 131: ...printer to the computer Be sure to use a cable rated for USB 2 0 data transmission Network Cable Use a standard Ethernet network cable either a Cat 5 or Cat 5e cable to connect the printer to a network port Smart Card Bar Code USB Cable Printers that have a loosely coupled smart card reader or a bar code reader use a USB data cable up to a maximum of 6 feet 2 meters long to connect the reader in t...

Page 132: ...e power cords that ground to the facility power source The following country specific power cords are available USA Power cord Australia power cord Brazil power cord China power cord Denmark power cord European power cord India power cord Israel power cord Italy power cord Japan power cord South Africa power cord Swiss power cord United Kingdom power cord ...

Page 133: ...m can print cards and apply an overlay material on the front and back of the card for increased durability and security Using an overlay material with holographic or other transparent images also improves the security of the card These materials are tamper evident making it difficult to reproduce or modify a card Your laminator may look different from the one shown in the illustrations based on th...

Page 134: ...stem Refer to Site Requirements on page 3 for information about selecting a location for the system System Dimensions The external system dimensions are shown in the following illustrations Single Hopper System 23 8 in 604 mm no impresser 27 1 in 689 mm with impresser 10 6 in 270 mm 27 0 in 686 mm ...

Page 135: ...R805 Retransfer Card Printer Instrallation and Administrator s Guide A 3 Multi Hopper System 27 6 in 700 mm 13 4 in 340 mm 27 6 in 701 mm system with multi hopper 27 1 in 689 mm laminator with impresser ...

Page 136: ...ystem We recommend that you provide a minimum of 3 inches 76 2 mm of additional clearance around the system to maintain access to the power cords and data cables to load and remove cards and supplies and to provide ventilation 34 8 in 884 mm no impresser 38 2 in 970 mm with impresser 8 2 in 207 mm 27 0 in 686 mm 3 6 in 92 mm 24 8 in 630 mm 9 0 in 229 mm 11 4 in 290 mm 14 3 in 363 mm ...

Page 137: ...upply is rated as follows System Component Electrical Requirements Input Output Printer 110 240V 50 60 Hz 1 5 Amp 24V 3 0Amp 72W Laminator with L1 only 100 240V 47 63 Hz 2 2 Amp 24V 3 75Amp 90W Laminator with L1 L2 and impresser 100 240V 47 63 Hz 6 6 Amp 24V 6 6Amp 160W 28 8 in 732 mm 23 6 in 598 mm 38 2 in 970 mm 27 6 in 700 mm ...

Page 138: ... on a surface that meets the requirements specified in Site Requirements on page A 2 4 Secure the laminator if necessary Refer to Secure the Laminator on page A 7 Refer to Unpack the Printer on page 8 for information about how to prepare the printer Save the shipping cartons and packing materials They are required if you need to store move or return the system for service Power Supplies and Cords ...

Page 139: ... The laminator includes bolt down openings that you can use to secure the system to a mounting surface You need the following supplies The bolt down kit part no 509169 001 contains two M6 well nuts Two M6 6 mm screws purchased separately The length of the screws you need depends on the thickness of the mounting surface The screw length is the surface thickness 0 75 inch 20 mm Two M6 washers purcha...

Page 140: ...A 8 CLM Laminator 1 Drill two holes in the mounting surface following the dimensions and requirements shown in the following figure ...

Page 141: ... on each of the screws beneath the mounting surface b Insert the M6 screws through the holes in the mounting surface and into the well nuts in the bottom of the laminator c Tighten the screws securely Use the Optional Cable Lock You also can secure the laminator using the optional cable lock 1 Locate the security plate receptacle near the power connection of the laminator 2 Insert the security pla...

Page 142: ... the printer over the laminator and align the pins on the laminator with the holes on the underside of the printer 5 Press down on the printer carefully but firmly to position it 6 Push the printer locking lever to the right to lock the printer onto the laminator Make sure that the printer is securely locked to the laminator 7 Close and lock the laminator access door If you have installed a large ...

Page 143: ...aminator to the data port on the printer Connect the Power Cords 1 Connect the printer power cord to the printer and plug the power supply cord into the power outlet 2 Connect the laminator power cord to the laminator and to the power supply Plug the power supply cord into the power outlet Data Port Interconnect Cable ...

Page 144: ...ernet cable to the network connection port on the printer 2 Connect the other end to a network port 3 Refer to the printer s Driver Guide to set up the Card Printer Driver to work with the system If you do not use the Card Printer Driver refer to your ID software documentation for information about how to design cards and send jobs to the printer and laminator Do not connect the USB cable to the c...

Page 145: ... time 1 Unlock and open the laminator access door 2 Remove the L1 green laminator cartridge from the printer Place the cartridge on a smooth level surface for loading 3 Push the release latch a and open the gate on the laminator cartridge b The L1 green and L2 orange cartridges fit only in their assigned locations inside the laminator They are not interchangeable ...

Page 146: ...material e The overlay material loads in an S shape Make sure that the overlay material is between the guides on both the take up and supply sides of the cartridge 5 Close the laminator cartridge gate f Push it in until the latch clicks in place g Make sure that the overlay material is not pinched by the cartridge gate 6 Replace the loaded laminator cartridge in the printer 7 Remove the L2 orange ...

Page 147: ...influence the appearance of cards Use the Card Printer Driver Refer to the printer s Driver Guide for information about how to set up lamination preferences and print a driver test card The laminator has a power save feature that powers off the heaters after the printer has been idle for a specified period of time If the timeout period expires it can take several minutes for the laminator heaters ...

Page 148: ...rify the Test Card Examine the test cards to verify the following The overlays are being applied properly Each overlay is applied completely to the card The material adheres well to the edges of the card The overlay does not come off when the card is bent or twisted The card is debowed correctly The impression is positioned correctly and has the proper depth If you need to adjust the laminator set...

Page 149: ...complete card can have a opening for a smart card chip or can cover the card below the magnetic stripe The overlay can be clear or can have a transparent holographic image on it The holographic materials are called holographic patch and also can be ordered with a custom image In addition holographic patch can be designed with a registered image that is located in the same position on each card Com...

Page 150: ...e overlay maintains its quality for about one year For optimum card quality purchase and store quantities of material that can be used within one year Overlay material might require secure storage and tracking Follow your organization s policy for storing and tracking the supplies used to make cards Store the overlay in a location away from direct sunlight with a temperature between 50 and 80 F 10...

Page 151: ...cial order a new die for your impresser The die must be installed by an authorized Entrust Datacard service provider Laminator Power Supplies The laminator power supplies are rated as follows Laminator with L1 only Input 100 240V 47 63Hz 2 2A Output 24V 3 75A 90W Laminator with L1 and L2 Input 100 240V 47 63Hz 2 2A Output 24V 6 6A 160W Laminator power supplies are self adjusting within the rated i...

Page 152: ...A 20 CLM Laminator ...

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