Data Translation DT3162, User Manual

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Data Translation Support Policy
Data Translation, Inc. (Data Translation) offers
support upon the following terms and conditions at
prices published by Data Translation from time to
time. Current price information is available from
Data Translation, or its authorized distributor. If
Licensee elects to obtain support services from Data
Translation, Licensee must complete the Support
Order Form attached hereto and submit to Data
Translation the completed form, along with
Licensee's purchase order for support. Support will
only be provided for all (not less than all) Licensed
Processors (as defined in the Data Translation
Software License Agreement).
1. DEFINITIONS.
Capitalized terms used herein and not otherwise
defined shall have the meanings assigned thereto in
the applicable Data Translation Software License
Agreement (the Agreement). The following terms
have the meanings set forth below:
Enhanced Release means a new release of any
Product that contains new features and may contain
corrections to previously identified errors. Enhanced
Releases are designated in the tenths digit of the
release designation (e.g., 1.2 is an Enhanced Release
from 1.1.x).
Maintenance Release means a new release of any
Product that contains corrections to previously
identified errors. Maintenance Releases are
designated in the hundredths digit of the release
designation (e.g., 1.2.2 is a Maintenance Release
from 1.2.1).
Major Release means a new version of any Product
that involves major feature changes. Major Releases
are designated in the ones digit of the release
designation (e.g., 2.0, 3.0, etc., are Major Releases).
2. DATA TRANSLATION'S OBLIGATIONS.
Subject to the terms of the Agreement, and this
Support Policy, Data Translation will provide the
following support services (Support Services) for the
Products comprising the Software, as they may be
used with the Licensed Processors:
(a) problem reporting, tracing and monitoring by
internet electronic mail; (b) telephone support for
problem determination, verification and resolution
(or instruction as to work-around, as applicable) on a
call-back basis during Data Translation's normal
weekday business hours of 8:30 a.m. to 5 p.m.
Eastern Time, excluding holidays; (c) one (1) copy of
each Maintenance Release for the Products
comprising the Software; (d) commercially
reasonable efforts to diagnose and resolve defects and
errors in the Software and Documentation; and (e)
furnishing of the maintenance and technical support
described above, for the current release and the
immediately previous Enhanced Release of the
Software. Support Services will be delivered in
English. Enhanced Releases and Major Releases can
be purchased by Licensee at a discount of twenty five
percent (25%) off the then-current list prices for such
releases.
3. EXCLUSIONS.
Support Services do not include: (a) the provision of
or support for Products other than those identified in
the Agreement as to which the applicable license and
support fees shall have been paid, including without
limitation, compilers, debuggers, linkers or other
third party software or hardware tools or components
used in conjunction with any Product; (b) services
required as a result of neglect, misuse, accident,
relocation or improper operation of any Product or
component thereof, or the failure to maintain proper
operating and environmental conditions; (c) support
for processors other than Licensed Processors or for
Products modified by or on behalf of Licensee; (d)
repair or restoration of any Software arising from or
caused by any casualty, act of God, riot, war, failure
or interruption of any electrical power, air
conditioning, telephone or communication line or any
other like cause.
It is Licensee's responsibility to have adequate
knowledge and proficiency with the use of the
compilers and various software languages and