Data Translation DT3162, User Manual

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Warranty and Service Policy
WARRANTY
Data Translation, for the effective period of the
warranty set out below, warrants that its standard
hardware products and software media will be free
from defects in materials and workmanship under
normal use and service. Data Translation's obligation
under this warranty shall not arise until the Buyer
returns the defective product, freight prepaid, to Data
Translation's facility or another specified location.
The only responsibility of Data Translation under this
warranty is, at its option, to replace or repair, free of
charge, any defective component part of such
products.
EFFECTIVE PERIOD OF WARRANTY
All boards, modules, systems, and software media are
warranted for one year from date of invoice. Products
repaired or replaced within this warranty period
maintain their original warranty. Products repaired or
replaced outside the warranty period are warranted
for 30 days from invoiced date of return.
RETURN OUTSIDE USA
Contact the local sales representative or factory for
authorization and shipping instructions.
LIMITATIONS ON WARRANTY
The warranty set forth above does not extend to and
shall not apply to
1. Products which have been repaired or altered by
other than Data Translation personnel, unless Buyer
has properly altered or repaired the products in
accordance with procedures previously approved in
writing by Data Translation.
2. Products which have been subject to misuse,
neglect, accident, or improper installation.
THE WARRANTY AND REMEDIES SET FORTH
ABOVE ARE IN LIEU OF ALL OTHER
WARRANTIES EXPRESSED OR IMPLIED, ORAL
OR WRITTEN, EITHER IN FACT OR BY
OPERATION OF LAW, STATUTORY OR
OTHERWISE, INCLUDING WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE WHICH DATA
TRANSLATION SPECIFICALLY DISCLAIMS.
DATA TRANSLATION, INC. NEITHER
ASSUMES NOR AUTHORIZES ANY OTHER
LIABILITY IN CONNECTION WITH THE
SALES, INSTALLATION, OR USE OF ITS
PRODUCTS. DATA TRANSLATION, INC. SHALL
HAVE NO LIABILITY FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES OF ANY KIND
ARISING OUT OF THE SALE, INSTALLATION,
OR USE OF ITS PRODUCTS.
CUSTOMER SERVICE POLICY
a. Data Translation, Inc. will repair or replace, at its
option, any faulty item within ten days after receipt
of said part regardless of its warranty status.
b. A Quick Turnaround Plan is available to expedite
servicing. Contact the Data Translation Customer
Service Department for details.
c. If a product should fail during the warranty period,
it will be repaired free of charge. For
out-of-warranty repairs, the customer will be
invoiced for repair charges.
RETURN/REPAIR PROCEDURES
Upon determining that repair services are required, or
to return a product to Data Translation, contact the
Data Translation Customer Service Department at
(508) 481-3700, extension 394 to obtain a Return
Material Authorization (RMA) number. Have the
following information ready when you call: complete
product model number, product serial number, name,
address, and telephone number of person returning
product; and any special repair instructions.
Carefully package the product in anti-static
packaging, making sure the RMA number appears on
the outside of the package. Ship prepaid to:
Customer Service Department
Data Translation, Inc.
100 Locke Drive
Marlboro, MA 01752-1192 USA
On completion of required service, an invoice is
issued stating charges, when applicable, and the work
that has been completed.