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V. Troubleshooting
Symptom
Remedy
Cannot connect to the idap
card
• Check network connections such cable and network switch.
• If private network, check network permission. Contact net
-
work administrator.
• Perform ping test to check connection.
• Check the IP address that is assigned and programmed to
the card. Use a laptop or dap4 display to check this pro
-
grammed IP address. See section II.B and II.C for details.
• Reboot the card (restart dap4).
• Perform Factory reboot and use a laptop to connect directly
to the card via a cross-over cable to check the card. Again
see section II.B for details.
System status does not
show any data or data does
not update
• Check the connection to the card. See above
• Check the dap4 menu setting, menu G- Network Config BMS
port 1 must be set to BACnet TCP/IP. BMS port 2: N/A
• Check to make sure dap4 is online.
• Reboot the card.
Missing data or data does
not display properly
• Check the Model and Cooling type setting on Configuration-
General page
Incorrect Location and unit
Name
• Check and correct the location and unit name on Configura
-
tion- General page.
Graph does not display or
not update
• Check to make sure logger is enable.
• Check to make sure sensor is enable.
• Select update files to this very moment.
• Reboot the card and wait for few minutes.
No Email on alarms
• Check to make sure alarms and events are enabling. See
Configure Email on alarm notification section.
• Check recipients’ email address, user name, password and
SMTP server address.
• Refresh the card.
Card the does respond after
changing settings
• Check connection.
• Perform ping test.
• Reboot the card
Unit comes back ON after
command unit to OFF mode
• Check to make sure idap web page is active
• Check to make sure network connection is okay. Ping test
can be used to verify connection.
