Dascom TALLY MIP480, User Manual

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Trouble-Shooting
6-3
Paper Handling Problems and Solutions
The following table describes common paper handling problems and suggests solutions.
See Chapter 2, “Paper Handling” for detailed procedures on loading and using paper.
Problem Solution
Paper cannot be loaded or fed. Make sure that the Print Gap select lever located on the
top left of the printer is set correctly. Move the lever to
the rear for continuous forms or to the front for single
sheets.
Make sure that the paper covers the paper-out sensor,
(i.e., the left paper edge is within 52 mm for single
sheets or 41 mm for continuous forms from the left edge
of the platen.) This problem cannot occur if you use the
forms tractor unit or insert a single sheet with its right
edge in contact with the right paper guide.
Paper jams while loading. Turn off the printer and remove the jammed paper.
Remove any obstructions from the paper path.
Make sure that the Print Gap lever is set for the thick-
ness of your paper. See “Adjusting for Paper Thickness”
in Chapter 2, Paper Handling.
Make sure that the paper is not folded, creased, or torn.
Make sure that the left and right tractors are set so that
the continuous forms are stretched taut. See “Using
Continuous Forms” in Chapter 2, Paper Handling.
Paper jams while printing. Turn off the printer and remove the jammed paper.
Remove any obstructions from the paper path.
Make sure that the Print Gap lever is set for the thick-
ness of your paper. See the table, “Adjusting for Paper
Thickness” in Chapter 2, Paper Handling.
For continuous forms, make sure that the incoming and
outgoing paper stacks are correctly placed. Paper
should feed straight. See “Positioning the Paper Stack”
in Chapter 2, Paper Handling.
Paper slips off the forms tractors or
the perforated holes of the paper
tear during printing. Make sure that the forms tractors are positioned cor-
rectly for the width of your paper and that the perforated
holes of the paper fit directly over the tractor pins. See
“Using Continuous Forms” in Chapter 2, Paper Han-
dling.