Dantherm AC-24, Service Manual

Page: 44 / 52

Introduction
The unit includes mechanical and electrical parts and the unit is often placed in a rough
environment where the components are exposed to different climate conditions.
Therefore
the unit will need preventative maintenance on a regular basis.
The After Sales Support Department of Dantherm S.p.A. is ready to help you
in case of a problem.
To be able to offer quick and efficient help, please have the following information ready
when contacting Dantherm S.p.A. :
• Name • Phone no. • Site/location (unit)
• Company • Email • Serial no/order no.
• Country • Type (unit) • Description of the problem
Contact Dantherm S.p.A. and ask for the After Sales Support department and help
will be provided as soon as possible:
Phone: +45 96 14 37 00
Fax: +45 96 14 38 00
Email: service@dantherm.com
Preventive maintenance
Dantherm S.p.A. offers to do the preventive maintenance on the units so that they at all
times will operate according to factory standards.
Corrective and
emergency repair
In case of malfunctions of the product Dantherm S.p.A. offers to do emergency repair
on the climate units. Agreements will be made with the customer on response time and
price.
Setup
Dantherm S.p.A. has established a network of service partners to do the preventative
maintenance. The partner is trained and certified on the actual climate units. The partner
will also carry an adequate number of spare parts – so that any repairs can be made
during the same visit.
The agreement will be made with Dantherm S.p.A. – and the overall responsibility for the
agreement belongs to Dantherm S.p.A.
Further information For further information about a service agreement in your country or region, please
contact:
Dantherm S.p.A.
Phone:
+45 9614 3700
Email: support@dantherm.com
Website: support.dantherm.com
Service agreement
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