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Part Four Quality guarantee and after-sales service
Warranty and Service
Dante Security warrantees product for 12 months from date of Customer receipt
of equipment. Extended warranty is available from factory.
Please contact [email protected] or [email protected]
Appendix I: Common Problems Analysis
problem
possible reason
solving method
thermal camera has no
action and no image
after power on.
the power supply is
damaged or the power
is not sufficient
Change
wrong connection of
power supply line
correctly connect
line failure
eliminate
self-inspect not work,
has image and noise
Engine failure
Mend and repair
Insufficient power
Use the right power
Good self-inspect, but
has no image
Wrong connection of
video cable
change
Not good connection of
video cable
eliminate
Video
camera
is
damaged
change
after self-inspect, but
may not control
Wrong connection of
control signal
correct
Wrong
match
of
address
Reset the controller’s address
Wrong
match
of
protocol
Adjust the controller’s protocols to
match thermal camera
Not steady image
Not good connection of
video line
eliminate
Insufficient power
change
Thermal camera out of
control
Unusual self-inspect
Restart power
No
connection
of
control cable
eliminate
Problems with the host
operation
Restart power of the host
Too much load or too
long
distance
of
communication
Connect the farthest 120 ohm
resistor, others are cut’
Above are the common problems and solvent User may come across. If there are
some special problems, please directly contact us. We will provide User with
satisfactory technical support.
