6.3 Return Material Authorization (RMA) Procedure
All returns for repair must be accompanied by a Return Material Authorization (RMA) number. To
obtain an RMA number, please call Customer Service or write:
Please have the following information readily available:
Name and phone number of your contact person.
Name of your company / institution
Your shipping address
Product name
Serial Number (or Invoice Number)
Packing List Number (or Sales Order Number)
Date of installation
Failure symptoms, including a full description of the problem.
Dante Security will carefully test and evaluate all returned products, will repair products that are
under warranty at no charge, and will return the warranty-repaired units to the sender with
shipping charges prepaid (see Warranty Information, Appendix A, for complete details). However, if
the problem or condition causing the return cannot be duplicated by Dante Security, the unit will be
returned as:
No Problem Found
Dante Security reserves the right to charge for the testing of non-defective units under warranty.
Testing and repair of product that is not under warranty will result in a customer (user) charge.
6.4 Shipping and Packaging Information
Should you need to ship the unit back to Dante Security, please follow these instructions:
1. Package the unit carefully. It is recommended that you use the original container if available.
Units should be wrapped in a "bubble-wrap" plastic sheet or bag for shipping protection. (You
may retain all connectors and this Installation Guide.)
CAUTION: Do not pack the unit in Styrofoam "popcorn" type packing material. This
material may cause electro-static shock damage to the unit.
2. Clearly mark the Return Material Authorization (RMA) number on the outside of the shipping
container.
3. Dante Security is not responsible for your return shipping charges.
4. Ship the package to:
Dante Security, Inc.
1150 Broadway, suite 210
Hewlett, NY 11557, USA
Attn.: Customer Service
APPENDIX A: WARRANTY INFORMATION
Dante Security, Inc. warrants its products to be free from defects in materials and workmanship for
a period of two (2) years from the date of shipment by Dante Security. During this warranty period,
Dante Security will repair or, at its option, replace components in the products that prove to be
defective at no charge other than shipping and handling, provided that the product is returned pre-
paid to Dante Security. This warranty will not be effective if, in the opinion of Dante Security, the
product has been damaged by misuse, misapplication, or as a result of service or modification other
than by Dante Security. Dante Security reserves the right to make a charge for handling and
inspecting any product returned for warranty repair which turns out not to be faulty. Please
complete the warranty card as this acts as a product registration, and mail it to Dante Security
within two weeks of your purchase.