46
Troubleshooting and maintenance
TFX INSTALLATION AND OPERATION MANUAL
6046279-001 March 2020
6.0 Troubleshooting and maintenance
This chapter contains information on tackling problems and
on maintenance.
!
WARNING
Danger to life due to electric shock!
Severe injury or death.
•
Never carry out repairs to the device yourself. Contact the
support team. The device does not contain any parts that
can be repaired or maintained by the user.
NOTICE
Property damage.
Any defective device must be inspected and repaired by a
trained PROEMION service technician.
•
Do not open the device housing yourself.
6.1 Remedies
Table 37: Problems and potential causes
Problem
Possible cause
Device does not function.
Check the power supply via the main
plug connector.
Device does not receive
CAN messages.
Check the CAN connection and the configuration
of the CAN messages. Check whether the bus
terminating resistor is correctly mounted.
Device does not receive
GNSS signals.
Check the antenna connection and cable for
damage. Position the antenna or the device so that
it directly points to the sky.
Device does not receive
mobile radio signal.
Check the antenna connection and cable for damage.
Check the eSIM configuration in the eSIM -
Specials object dictionary. Position the antenna or
the device so that it directly points to the sky.
Device does not log data.
Check the CAN baud rate in the configuration.
Check in the configuration whether the
device is in “Operational” mode. Check the
logging configuration.
6.1.1 Support request
If you do not find the solution to your problem in this
manual, please contact our support service. See chapter
Service and support.
The support team requires the following information in order
to help you.
> Read off the following device variables:
Mobile - engine IMEI number
Mobile - network state
> What is the condition of the STATUS LED?
Is the STATUS LED constant green?
Does the STATUS LED indicate a fault?
What fault status and color are displayed?
> If the STATUS LED is constant blue, read off the following
device variables.
Mobile - State Machine Error Code
Mobile - CMS Error Number
Mobile - CME Error Number
Mobile - SIM pin error flag
> Read off the following security variables:
Mobile - Signal Quality
Remote server address
Remote server port
Enable encrypted data transfer
Online Mode Handling
E-SIM roaming handling
E-SIM operator selection mode
E-SIM SIM PIN
E-SIM operator selection code
E-SIM DNS1
E-SIM DNS2
E-SIM ISP username
E-SIM ISP password
E-SIM APN
E-SIM SMS service center address
> Read off the following device variables:
Mobile - engine version
Mobile - engine IMEI number
Mobile - SIM Card ID (ICCID)
Device configuration version string
Mobile - network state
Mobile - modem result
Mobile - network mode current
Mobile - antenna status
Mobile - SIM pin error flag
Mobile - CME Error Number
Mobile - State Machine current state code
Mobile - State Machine Error Code
Mobile - CMS Error Number
Mobile - Signal Quality
Mobile - disconnect mode (embedded SIM)
Mobile - network mode select
Positioning - Active Satellites
Positioning - position data valid
