Occasionally a problem may arise that is minor in nature, and a service call may not be neccessary. Use this troubleshoot-
ing guide for a possible solution. If the unit continues to operate improperly, call an authorized service depot or
Danby’s Toll Free Number
1-800-263-2629
for assistance.
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
Unit does not work
•
Power is out
•
The plug is not plugged in prop-
erly
•
Plug current device tripped
•
Control is off
•
Wait for power to return
•
Plug in properly
•
Press the reset button after
resolving problem
•
Turn control ON and set to de-
sired setting
Air from unit does not feel cold
enough
•
Room temp. below 17°C (62°F)
•
Temp. sensing element touching
cold coil (behind air fi lter)
•
Temp. set too high
•
Compressor shut off by changing
modes
•
Will not cool until room temp.
rises above 17°C (62°F)
•
Straighten tube away from coil
•
Reset to a lower temp.
•
Wait approx. 3 minutes and
listen for compressor to restart
when in cool mode
Air conditioner cooling but room
is too warm- ice forming on cool-
ing coil behind decorative front
•
Outdoor temp. below 17°C
(62°F)
• Air
fi lter may be dirty
•
Thermostat too cold for night-
time cooling
•
To defrost coil, set to FAN ONLY
• Clean
fi lter as per instructions
•
Set temp. to a higher setting
Air conditioner cooling but room
is too warm- NO ice forming on
cooling coil behind decorative
front
• Dirty
air
fi lter - air restricted
•
Temp. is set too high
•
Air directional louvers positioned
improperly
•
Front of unit blocked (i.e. by
drapes), restricting air distribu-
tion
•
Doors, windows, registers etc.
open, cold air escaping
•
Unit recently turned on in hot
room
• Clean
air
fi lter
•
Set to lower temp.
•
Position louvers for better air
distribution
•
Clear blockage in front of unit
•
Close doors, windows, registers
•
allow additonal time to remove
“stored heat” from room
Air conditioner turns on and off
rapidly
• Dirty
air
fi lter - air restricted
•
Outside temp. extremely hot
• Clean
air
fi lter
•
Set fan speed to higher setting
to bring air past cooling coils
more frequently
Noise when unit is cooling
•
Air movement sound
• Window
vibration
•
This is normal. If too loud, set to
slower fan setting
•
Poor installation-refer to instal-
lation instructions or check with
installer
Water dripping INSIDE when unit
is cooling
•
Improper installation
•
Tilt air conditioner silghtly to the
outside to allow water drainage
Water dripping OUTSIDE when
unit is cooling
•
Unit removing large quantity of
moisture from humid room
•
This is normal during excessive-
ly humid days
Remote sensing deactivating
prematurely
•
Remote control not located with-
in range
•
Remote control signal obstructed
•
Place remote control withing 8
meters (20 Ft.) and 180° radius
of front of the unit
• Remove
obstruction
Room too cold
•
Set temperature too low
•
Increase set temperature
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