Falcon 1.4M100 Camera Manual
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6.4
Product Support
If there is a problem with your camera, collect the following data about your application
and situation and call your DALSA representative. If most cases, providing the output
from executing the ‘
gcp
’ command will give our Product Support Team with a large
amount of information to help you solve your problem.
Note:
You may also want to photocopy this page to fax to DALSA.
Customer name
Organization name
Customer phone number
fax number
Complete Product Model Number
(for example, FA-20-01M1H-00-R)
Complete Camera Serial Number
Your DALSA Agent or Dealer
Acquisition System hardware
(frame grabber, host computer,
light sources, etc.)
Acquisition System software
(version, OS, etc.)
Power supplies and current draw
Data rate used
Control signals used in your
application, and their frequency
or state (if applicable)
EXSYNC
BIN
MCLK
Other _______
Results when you run the
gcp
command
please attach text received from the camera after
initiating the command
Detailed description of problem
encountered.
please attach description with as much detail as
appropriate
In addition to your local DALSA representative, you may need to call DALSA Technical
Sales Support:
North America
Europe
Asia
Voice:
519-886-6000
+49-8142-46770
519-886-6000
Fax:
519-886-8023
+49-8142-467746
519-886-8023
03-032-20024-01
DALSA