Daktronics BA-1018, Display Manual

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5. If the replacement part does not solve the problem, return the part within
30 working days or you will be billed for it at full purchase price.
If, after you make the exchange, the equipment still causes problems, please
contact our Customer Call Center immediately. Daktronics expects
immediate
return of an exchange part if it does not solve the problem. The company also
reserves the right to refuse parts that have been damaged due to acts of nature or
causes other than normal wear and tear.
For items not subject to exchange, Daktronics offers a Repair and Return Program.
To send a part for repair, follow these steps.
1. Call your local Daktronics representative or the Daktronics Customer Call
Center:
877-605-1115 (toll-free) or 605-697-4036.
2. Receive a Return Materials Authorization (RMA) number before shipping.
This expedites repair of your part.
3. Package and pad the item carefully to prevent damage during shipment.
Electronic components, such as printed circuit boards, should be placed in an
antistatic bag before boxing.
4. Enclose:
your name
address
phone number
the RMA number
a clear description of symptoms
Mail: Customer Service, Daktronics Inc.
PO Box 5128
331 32
nd
Ave
Brookings, SD 57006
Phone:
Daktronics Customer Call Center:
877-605-1115 (toll-free) or 605-697-4036
Fax: 605-697-4444
The Daktronics Warranty and Limitation of Liability is located in Appendix C . The
Warranty is independent of Extended Service agreements and is the authority in
matters of service, repair, and display operation.