Daktronics BA-1018, Display Manual

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Scoreboard Maintenance 8-10
8.9 Daktronics Exchange and Repair and
Return Programs
To serve customers’ repair and maintenance needs, Daktronics offers both an
Exchange Program and a Repair and Return Program.
Exchange Program
Daktronics unique Exchange Program is a quick, economical service for replacing
key parts in need of repair. If a part requires repair or replacement, Daktronics sends
the customer a replacement, and the customer sends the problem part to Daktronics.
This not only saves money, but also decreases display downtime.
To participate in the Exchange Program, follow these steps.
1. Call the local Daktronics representative or the Daktronics Customer Call
Center:
877-605-1115 (toll-free) or 605-697-4036 . Choose option 2 to have a Customer
Service Coordinator order a new part.
2. When the new exchange part is received, mail the old part to Daktronics.
If the replacement part fixes the problem, send in the problem part, which is
being replaced.
a. Package the old part in the same shipping materials in which the
replacement part arrived.
b. Fill out and attach the enclosed UPS shipping document.
c. Ship the part to Daktronics.
3. You will be billed for the replacement part immediately, unless you have a
qualifying service agreement in place.
In most circumstances, you will be invoiced for the replacement part at the time
it is shipped. This bill, which represents the exchange price, is due when you
receive it.
4. You must send the problem part to Daktronics within 30 days.
If you do not ship it to Daktronics within 30 working days from the invoice
date, Daktronics assumes you are purchasing the replacement part outright with
no exchange. You will therefore be invoiced for the replacement part at the full
purchase price, with the balance due upon receipt. The second invoice
represents the difference between the exchange price (billed previously) and the
full purchase price of the part. If you return the exchange equipment after 30
working days from the invoice date, you will be credited for the amount on the
second invoice, minus a restocking fee.
Note: Second invoice policies also apply to customers with qualifying service
agreements in place. To avoid a restocking charge, return the part, which
has been replaced within 30 days of the invoice date.