Dacor RF36NDFSS, Use And Care Manual

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10
Warranty and Service
Getting Help
Before you request service:
1. Review the
Before You Call for Service
section of this manual
(see page 8).
2. Use the helpful tips found in the Troubleshooting Guide .
3. Become familiar with the warranty terms and conditions of
your product.
4. If none of these tips or suggestions resolves your problem, call
our Customer Service center at the number below.
Dacor’s Customer Service center is available 6:00
a
.
m
. - 5:00
p
.
m
.
Pacific Time.
For warranty repairs or questions and for Dacor Distinctive
Service (DDS) in the US and Canada
Phone: (800) 793-0093, extension 2822
For non-warranty repairs or questions in the US and Canada
Phone: (800) 793-0093, extension 2813
Contact us through our web site at:
www.dacor.com/contact-us
Warranty
What is Covered
CERTIFICATE OF WARRANTIES DACOR REFRIGERATORS
WITHIN THE FIFTY STATES OF THE U.S.A., THE DISTRICT OF
COLUMBIA AND CANADA:
FULL ONE YEAR WARRANTY
The warranty applies only to the Dacor appliance sold to the first
use purchaser, starting from the date of original retail purchase
or closing date for new construction, whichever period is longer.
Warranty is valid on products purchased brand new from a Dacor
Authorized Dealer or other seller authorized by Dacor.
If your Dacor product fails to function within one year of
the original date of purchase due to a defect in material or
workmanship, Dacor will remedy it without charge to you.
Water filter: For 30 days from the date of purchase, when the
filter is operated and maintained according to instructions attached
to or furnished with the product, Dacor will pay for replacement
parts to correct defects in materials and workmanship.
Except as noted above, consumable parts such as filters and light
bulbs are not covered and are the responsibility of the purchaser.
LIMITED WARRANTY
In the second through fifth years from the date of purchase, when
this major appliance is operated and maintained according to
instructions attached to or furnished with the product, Dacor will
pay for factory specified parts and repair labor costs to correct
defects in materials or workmanship in the sealed refrigeration
system. These parts are: the compressor, evaporator, condenser,
dryer and connecting tubing.
In the sixth through tenth year from the date of purchase, when
this major appliance is operated and maintained according to
instructions attached to or furnished with the product, Dacor
will pay for factory specified parts for the following components
to correct defects in materials or workmanship in the sealed
refrigeration system that existed when this major appliance was
purchased: the compressor, evaporator, condenser, dryer and
connecting tubing.
LIMITATIONS OF COVERAGE
Service will be provided by a Dacor designated service company
during regular business hours. Please note service providers are
independent entities and are not agents of Dacor.
Dealer display and model home display products with a
production date greater than 5 years, products sold “As Is,” and
products installed for non-residential use, which include but not
limited to religious organizations, fire stations, bed and breakfast,
and spas carry a one year parts warranty only. All delivery, instal-
lation, labor costs, and other service fees are the responsibility of
the purchaser.
The owner must provide proof of purchase or closing statement
for new construction upon request. All Dacor products must be
accessible for service. All cosmetic damage (such as scratches on
stainless steel, paint/porcelain blemishes, etc.) to the product or
included accessories must be reported to Dacor within 60 days of
the original purchase date to qualify for warranty coverage.
Warranty will be null and void on product that has altered,
defaced, or missing serial numbers and tags.
Warranty is null and void if non-CSA approved product is trans-
ported from the U.S.A.
OUTSIDE THE FIFTY STATES OF THE U.S.A., THE DISTRICT
OF COLUMBIA, AND CANADA:
LIMITED FIRST YEAR WARRANTY
If your Dacor product fails to function within one year of
the original date of purchase due to a defect in material or
workmanship, Dacor will furnish a new part, F.O.B. factory to
replace the defective part.
All delivery, installation, labor costs, and other service fees are the
responsibility of the purchaser.
The ice cubes are hollow or small
NOTE: This is an indication of low water pressure.
„
Water shutoff valve not fully open? Turn the water shut off
valve fully open.
„
Kink in the water source line? A kink in the line can reduce
water flow. Straighten the water source line.
Before You Call for Service
„
Water filter installed on the refrigerator?
Remove filter and
operate ice maker. If ice quality improves, then the filter may
be clogged or incorrectly installed. Replace filter or reinstall it
correctly.
„
Reverse osmosis water filtration system connected to
your cold water supply?
This can decrease water pressure.
See installation instructions.
„
Questions remain regarding water pressure?
Call a
licensed, qualified plumber.