7
Troubleshooting
Screen Adjustment
Visit www.da -lite.com/products/tutorials.php to find installation
and troubleshooting tutorials. You will also find a link to Live Chat
for interactive support.
CONTACT DA-LITE AT 800-622-3737 OR 574-267-8101 IF SCREEN, DOOR MOTOR NEEDS ADJUSTMENT.
You can contact us by email at [email protected] or by phone at
800.622.3737 or 574.267.8101 with any additional troubleshooting
questions.
Symptom
Cause
Solution
Screen or camera arm will not
operate or will not go UP or DOWN
and the MOTOR DOES NOT HUM.
There is no
power at the
junction box
Incorrect line voltage.
Verify 115-125V (or 220-240V). If insufficient
voltage, rewire incoming electric line.
Blown facility fuse.
Replace fuse.
Tripped facility circuit breaker.
Reset circuit breaker.
No power to operating switch
or junction.
Check above. Tighten all loose wire
connections. Correct any improper
connections.
If the Screen is stuck in the DOWN
POSITION:
Check for power across black and white leads.
If the Screen is stuck in the UP POSITION:
Check for power across red and white leads.
There is power at
the junction box
Thermal overload tripped.
Let motor cool down for 15 minutes. Try again.
Broken wire in the “down” or “up” position.
Check for continuity. Cut off old splice and
reconnect.
Defective motor, limit switch or capacitor.
Replace motor assembly. NOTE: Motor is a
sealed assembly.
Screen or camera arm will not
operate or will not go UP or DOWN
and the MOTOR DOES HUM.
There is power at
the junction box
Capacitor burned out.
Replace motor assembly.
Screen or camera arm will not move upward. Motor does
not hum.
Limit switch out of adjustment.
See Screen Adjustment section.
Door will not open.
Hinge is bound or has a foreign substance
on it which does not allow it to open by
gravity.
Check installation to free door. Clear any
foreign substance; i.e., paint or plaster from
hinge.
No power.
See Above
Door does not close.
No power from screen motor.
Replace screen motor.
DOWN limit switch incorrect.
Down” limit switch out of adjustment.
Contact Da-Lite.
Screen produces excessive noise. (The screen will
naturally operate with a low-pitched hum.)
Gear noise.
Replace motor assembly.
Coasting.
Defective brake.
Replace motor assembly.
Roller displaced from mounting bracket.
Pin end slipped out of nylon bearing.
Realign pin end bracket.
Fabric hangs crooked.
Screen not installed properly.
Check for level and plumb.
Fabric is damaged.
Replace fabric.
Door closes before screen is all the way up.
Screen “up” limit out of adjustment.
Adjust “up” limit (call factory for instructions).
Door opens but screen does not operate.
Loose wire.
Check all wiring and connections.
