DVX IPPBX
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4.9 Call Transfer
Call Transfer is used to transfer a call in progress to some other destination. There are two types
of call transfer.
Attended call transfer - Where the call is placed on hold, a call is placed to another party,
and a conversation can take place privately before the caller on hold is connected to the new
destination. It is also referred to as "Supervised Call Transfer".
Blind call transfer - Where the call is transferred to the other destinations without
intervention (the other destination could ring out and may not be answered for instance).
Navigate to web menu
Advanced->Feature Codes
. You’ll see the feature code for call transfer as
below:
Blind Transfer
: In a live call, an extension user can press # key and the IPPBX system prompts
“Transfer”, you then enter the number to transferto, this call will be transferred instantly
and the user can hangup. If the transferred number doesn’tanswer this call then it will ring
back to the extension user.
Blind Transfer Callback
:Determines whether the transferred call should call back to the user
who transferred it or not. If enabled and the transferred call was unanswered it will call back
to the user who transferred it, if disabled and the transferred call was unanswered it will go
to voicemail box of the transferred extension.
Attended Transfer
:In a live call, extension user can press *2 and the IPPBX system prompts
“Transfer”, you then enter the number to transfer to, after someone answers your call, you
can introduce this call and hangup at which point the call is transferred.
Disconnect Call
: In an attended transfer if the other side doesn’t want to take the call to be
transferred, you can press * to disconnect with them and get back to the caller.
Timeout for answer on attended transfer(sec)
: In an attended transfer, if the third party rang
for 15 seconds without answering, the extension user will go back to the caller and the
transfer is terminated.
