DVX IPPBX
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4.8 Call Forward
4.8.1 Configure from the Web
This feature allows calls to an extension to be automatically forwarded to a specific internal
extension or external phone number.
Before configuring call forward you can enable the IPPBX system to play a voice prompt before
the call is forwarded. This voice prompts can be recorded or uploaded from the
Inbound
Control->IVR Prompts
page.
Once the voice prompt file is ready you can navigate to web menu
Advanced->Call Forward
and
enable the system to play back the voice prompt before the incoming call is forwarded.
After the voice prompt is set, click “
New Forward
” button to set call forward for an extension.
Always
: Unconditionally forward the incoming calls.
Busy
: Forward the incoming calls only if the extension is busy.
No Answer
: Forward the incoming call only if the extension didn’t answer.
Ring lasting for ____ seconds
: Only configurable for“No Answer” option. It defines how long
to ring the extension before forwarding if the extension didn’t answer.
Notice
:
1. If you are forwarding a call to an external phone number then please ensure that you add a prefix in front of
the number if your system requires a prefix to dial out.
2. The forward condition “
Always”
is mutually exclusive to “
Busy”
and “
No Answer”
.