D-Link DVC 2000 - i2eye Broadband VideoPhone Video Conferencing Device Product Manual Download Page 69

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DVC-000 User’s Manual

D-Link Systems, Inc.

Technical Support

You can find the most recent software and user documentation on the

i2eye

website.

U.S. and Canadian customers can contact

D-Link

Technical Support through our

web site or by phone.

D-Link i2eye Technical Support over the Telephone:

(800) 93-i2EYE

D-Link Technical Support over the Internet:

http://www.i-2-eye.com

Tech Support for customers within the United States:

Tech Support for customers within Canada:

D-Link Technical Support over the Telephone:

(800) 361-5265

D-Link Technical Support over the Internet:

http://support.dlink.com

Summary of Contents for DVC 2000 - i2eye Broadband VideoPhone Video Conferencing Device

Page 1: ...PAT US7 164 435 B2 ...

Page 2: ... the DVC 2000 in PSTN Mode 19 Using the DVC 2000 in Broadband Mode 20 Status Icons 20 Privacy Status Icons 21 Placing a VideoPhone Call 22 Using Speed Dial 22 Speakerphone Mode 22 Switching from a Speakerphone Call to a Private Call 22 Switching from a Private Call to a Speakerphone Call 23 Entering Phone Numbers 23 Calling a VideoPhone with the Same Country and Area Code 24 Calling a VideoPhone w...

Page 3: ...guration 50 Using the DVC 2000 with D Link Routers 50 Opening Ports on Routers and Gateways 51 How to Open Ports on a Router 52 Network Configuration 54 Network with Multiple Public IP Addresses 54 Broadband Modem and One PC 54 Broadband Modem Multiple PC s and a Hub 55 Broadband Modem Multiple PC s and a Router 55 Broadband Modem Only 55 Troubleshooting 56 Frequently Asked Questions 60 Glossary 6...

Page 4: ...the one included with your product will cause damage and void the warranty for this product If any of the above items are missing please contact your reseller Minimum System Requirements Broadband Internet connection Standard phone line If you wish to make voice only calls using a standard phone line Optional Television with standard composite audio and video inputs white and yellow RCA jacks Opti...

Page 5: ...anced video compression technology the DVC 2000 VideoPhone maximizes the image and audio quality within the available bandwidth It is an ideal solution for consumers and small businesses with high speed broadband Internet access There is no delay in waiting for a PC to boot up before using your DVC 2000 VideoPhone and you don t have to be a computer expert Using the Internet in place of convention...

Page 6: ...ialing using phone numbers Easy Setup Wizard Picture in Picture view or full screen view Voice only standard telephone mode Flexible calling formats for worldwide use Speed Dialing Built in Caller ID Answer incoming calls using the attached telephone handset Auto mapping of IP address Advanced video and audio privacy protection Video and or audio mute Adjustable tilt and focus lens Up to 30 frames...

Page 7: ... DVC 2000 User s Manual D Link Systems Inc Hardware Overview Hardware Overview Connections ...

Page 8: ...powered on If the LED remains on please contact Technical Support LINK LED A solid light indicates a good Ethernet connection This LED blinks during data transmission PSTN Mode PSTN stands for Public Switched Telephone Network This is the international phone standard of transmitting analog voice data over copper wires In PSTN mode your DVC 2000 functions as a standard telephone using your standard...

Page 9: ...is used to confirm a selection or open the on screen keyboard The Speakerphone button is used to turn the speakerphone on and off The Broadband button toggles between Broadband and PSTN modes The Cancel button returns you to the previous prompt or screen Speed Dial opens up a window with the speed dial list and manual dialing options Self Remote Toggles between the local camera view and remote cam...

Page 10: ...he Quick Installation Guide included with the DVC 2000 to perform the hardware installation Each cable Ethernet phone and AC power supplied for the i2eye has a different color on the end that connects to the DVC 2000 Plug the cables into the matching color coded connector on the back of DVC 2000 as shown on page 7 There is an easy to use SetupWizard built in to the DVC 2000 to accomplish the setup...

Page 11: ... Lower case mode Letters a through z asterisk pound sign semi colon at sign comma and forward slash Special characters Left arrow symbol in the on screen keyboard to erase one character to the left Use the CLR option to clear the entire field The up arrow and the down arrow function as shift keys and are used to toggle between upper and lower case mode The Lock symbol functions as a Caps Lock butt...

Page 12: ...en that appears during the initial startup is the Welcome Screen This screen explains what information is needed to complete the setup and also explains how to navigate through the Setup Wizard Press the OK button on the DVC 2000 to continue to the next screen Using the Setup Wizard ...

Page 13: ...y codes on page 67 for additional country codes Enter your area code The phone number you enter is one you create for family friends and others to call you over the Internet from another DVC 2000 VideoPhone You can use your regular phone number or make up a new one Only your name will be displayed at the other end of the video call Your phone number will not be visible to anyone else Name Country ...

Page 14: ... Network Address The Network Address screen asks for the information that is necessary to connect a DVC 2000 call over the Internet There are three types of network connections to choose from DHCP Fixed IP and PPPoE If you do not know which to choose or you do not have enough information to complete this section please contact your ISP Internet Service Provider or Network Administrator for assista...

Page 15: ...does not have a DHCP server enabled This choice requires the input of specific IP address information Input the IP Address provided from your router configuration settings ISP or network administrator Input the Subnet mask provided from your router configuration settings ISP or network administrator Input the Gateway address provided from your router configuration settings ISP or network administr...

Page 16: ... Enter the PPPoE password Your Internet Service provider may require you to provide a host name to connect to the Internet If this is required you can enter it here Username Password Host name PPPoE Choose this option when connecting directly to a DSL modem that offers a PPPoE connection Network Address PPPoE ...

Page 17: ...u should be able to get both of these settings from your router configuration settings ISP or your network administrator Only the primary DNS server address is required though it is best to have both the primary and secondary addresses The Domain Name System DNS translates Internet domain names for example www dlink com which is easy for humans to use and remember to IP addresses which are what co...

Page 18: ...end and receive speeds defined for you If you need to change these settings after completing the Setup Wizard this can be done by selecting the Settings Network Speed screen Network Speed A message appears asking to restart the DVC 2000 VideoPhone to complete the setup Press the Yes button to restart the device Congratulations You are now ready to make and receive i2eye VideoPhone calls ...

Page 19: ...not be able to see the party on the other end The DVC 2000 functions as a standard telephone in PSTN mode with no video functionality PSTN Mode To toggle between PSTN and Broadband mode click on the Broadband button PSTN Mode PSTN stands for Public Standard Telephone Network This is the international phone standard of transmitting analog voice data over copper wires In PSTN mode your DVC 2000 func...

Page 20: ...s appear on the upper right side of the Main Screen If an icon appears it indicates an operation is not complete The icon will disappear after the operation has been completed If the icon appears with a yellow X through it this means the operation was unsuccessful If the Directory Service status icon is displayed with an X through it you can still make VideoPhone calls by entering the IP address o...

Page 21: ...stering with the i2eye Directory Service to allow phone number dialing If the Directory Service cannot be reached the icon appears This means you cannot use phone numbers to call other VideoPhones but you can still make VideoPhone calls by inputting the IP address of the videophone that you are calling See Calling a VideoPhone or H 323 Device with an IP Address on page 27 For help see the Troubles...

Page 22: ... been entered in the DVC 2000 Use the arrow keys to navigate to the desired number and press the OK button to dial 4 The DVC 2000 VideoPhone rings while you wait for your call to be answered by the party on the other end of the call When the other party answers the VideoPhone call is connected If the other party has activated their video privacy you will not see them but you will be able to hear t...

Page 23: ...ring Phone Numbers The DVC 2000 can connect with other i2eye VideoPhones throughout the world During the setup of the DVC 2000 you entered a Country code into the Personal Information screen along with an Area code and a Phone number To make calling a VideoPhone similar to using a regular telephone you enter VideoPhone numbers in a format similar to your local telephone system See Placing a VideoP...

Page 24: ...ntries To complete a call to another VideoPhone with the same country and area codes i e a local video call simply enter the phone number of the party you are calling Example The VideoPhone you re calling has a local VideoPhone number of 555 1212 Leave the default country and area code boxes and enter the phone number 5551212 To make this call with the telephone handset you would dial 12125551212 ...

Page 25: ...ea code and phone number of the party you are calling Remember The DVC 2000 uses the Internet for completing calls and not long distance phone lines Example The VideoPhone you are calling has an area code of 949 and a phone number of 555 1212 Leave the default country code box enter 949 into the area code box and then enter the phone number 5551212 To make this call with the telephone handset you ...

Page 26: ... international call you need to enter the country code area code and phone number of the other party Example The VideoPhone you are calling has a country code of 886 an area code of 2 and a phone number of 5555 1212 you would enter 886 into the country code box 2 into the area code box and then enter Phone number 55551212 From the telephone handset you dial 886255551212 to complete this call ...

Page 27: ...boxes in the Manual Dial screen Use the arrow keys to move the cursor to the Enter an IP address field Example The VideoPhone or other device you are calling has an IP address of 205 104 32 20 you would enter 205 and then press the key to enter a period 104 and then press the key to enter a period 32 and then press the key to enter a period 20 then scroll down and select the Dial button to complet...

Page 28: ...y what is seen on the main application screen Choose full screen view or the default view as well as Internet connection status Change settings relating to video calls personal information and network information Select from several methods of audio and video privacy Using the Configuration Menu The DVC 2000 VideoPhone starts up in PSTN mode Press the Broadband button to enter Broadband mode and t...

Page 29: ... the Speed Dial List as well as buttons to manage the Speed Dial List and make manual VideoPhone calls This list contains up to 50 Speed Dial entries Click the Add button to add to this list A name is dialed by highlighting the item and pressing the OK button on the DVC 2000 After 10 entries are created the Speed Dial List will scroll to display entries 11 through 50 Speed Dial List Main Screen Di...

Page 30: ... Manual Dial in the Dial screen the window below will appear To enter the phone number or IP address use the on screen keyboard or numeric keypad Main Screen Dial Manual Dial Navigate to Dial and press the OK button on the DVC 2000 to start a VideoPhone call If the Warning screen below appears an invalid IP address has been entered Please correct the IP address and try again ...

Page 31: ...r an IP address Click OK to complete the addition of a Speed Dial entry Main Screen Dial Add Remove Removes a selected entry from the Speed Dial list Edit Allows the modification of either the name or number or IP address of the selected Speed Dial entry Close Closes the Dial screen saving the current entries to the Speed Dial list ...

Page 32: ...lay Once a call is connected the remote caller s video will display as well as a self view picture in picture This view is the same as the default view with the addition of connection status information appearing in the lower left corner of the main screen Click this button to view the connection details Items such as video and audio formats and call rates will be displayed The connection details ...

Page 33: ...ttings screen allows you to setup your network address DNS address public IP address transmit and receive network speeds and offers a PING network diagnostic tool DVC 2000 will look for system updates each time it starts up This setting allows you to search for an update manually This will allow you to adjust the video display settings Used for adjusting the volume of the built in microphone on yo...

Page 34: ... short beeps if a call is received with auto answer turned on If this checkbox is not selected and a call is received a dialog box appears asking if you want to accept the incoming call When this checkbox is selected video privacy will be turned on whenever a call is received This blocks a caller from seeing you until you turn off video privacy Select this checkbox to hear a beep with each functio...

Page 35: ...y is assigned a country code for making video calls between countries similar to the regular international telephone system The cuntry code for the United States and Canada is 1 Other country codes are listed on page 67 Enter your country code here up to 3 digits The phone number is one you create for friends family and others to call you This is not associated with your home phone though you may ...

Page 36: ...IP button is greyed out it means that your DVC 2000 is searching for a public IP address If this lasts more than 30 seconds the DVC 2000 will most likely not find a public IP address Please see 18 in the Troubleshooting section in this manual for more information Allows for setting transmit and receive speeds that best match your current connection The PING network utility allows you to test the n...

Page 37: ...offers dynamic IP addressing or when behind a router DHCP server configured for DHCP Your Internet Service provider may require you to provide a host name to connect to the Internet If this is required you can enter it here MAC Media Access Control is an unique identifier for the Ethernet network hardware of your DVC 2000 If you need to know the MAC address of your DVC 2000 it can be found on this...

Page 38: ...t of specific IP address information Input the IP Address provided from your router configuration settings ISP or network administrator Input the Subnet mask provided from your router configuration settings ISP or network administrator Input the Gateway address provided from your router configuration settings ISP or network administrator Main Screen Settings Network Address Fixed IP Note Use the a...

Page 39: ...ation settings ISP or network administrator Enter the Secondary DNS address if you have one Though both primary and secondary DNS addresses are preferred only the primary address is required The Domain Name System DNS translates Internet domain names for example www dlink com which is easy for people to use and remember to IP addresses which are what computers use to find each other on the Interne...

Page 40: ... DSL modem that offers a PPPoE connection Your user name and password for the PPPoE account must be entered in the provided fields Your PPPoE username provided by your ISP Enter the PPPoE password Your Internet Service provider may require you to provide a host name to connect to the Internet If this is required you can enter it here Username Password Host name Main Screen Settings Network Address...

Page 41: ...se Optional Select this checkbox to use your VideoPhone ONLY within a private network LAN or across a VPN connection If you select Use Private IP address the VideoPhone will not be able to place or receive calls outside the private network and the Status Icons on the Main Screen will appear with an X to indicate the DVC 2000 is not connected to the Internet Optional Select this checkbox if you wan...

Page 42: ... Manual Network Speed The Network Speed screen offers you the option of selecting the speed that is the best match for your current network or connection Change the settings by selecting the send or receive Change button and Main Screen Settings Network Network Speed ...

Page 43: ... setting that is too low or too high may will have an adverse effect on your DVC 2000 s performance Contact your Internet Service Provider or Network Administrator for correct values The send and receive settings can be different speeds Typically Cable and DSL modems receive at a higher speed and send at a lower speed Main Screen Settings Network Network Speed ...

Page 44: ... address and the PING utility fails to reach the host you will receive a Fail Host is not Reachable message This indicates that a possible problem with your Internet connection exists Press OK to return to the Network Settings screen Ping PING is a network or Internet utility used to test a network or Internet connection If you are having problems establishing a connection to another VideoPhone af...

Page 45: ...te right now Displays the current version information This option will restore all settings to factory defaults All speed dial entries that have been added will be erased Update The Update screen allows you to check for system software updates and restore the DVC 2000 s default settings Automatically check for updates Check Now Version Set Defaults Main Screen Settings Network Update ...

Page 46: ... s Manual Clicking YES will begin an update of the firmware in the DVC 2000 A restart of the DVC 2000 is required after the update is complete If you select Check Now then the DVC 2000 will check for an update If an update is found the following message will appear ...

Page 47: ... checkbox To adjust any of the four video controls 1 Use the up down arrow keys to select which control needs adjustment 2 Press the right arrow to increase the setting and the left arrow to decrease the setting Arrow down to OK and press the OK button on the DVC 2000 to implement the Settings you ve selected Video You can fine tune the video display from the Video Settings screen Control over the...

Page 48: ... save the change 2 Press OK after you are done to return to the Settings screen Note If the microphone volume level is set too high it may cause audible feedback resulting in an echo that can affect how clearly the other party hears you Mic Vol You can adjust the volume of the built in microphone from the Volume Adjustment screen This adjustment will control how the party on the other end of the V...

Page 49: ...s checked although they can see you Video Privacy keeps your video from being sent to the remote caller The person on the other end of the videoconference call will not be able to see you if this setting is checked This setting will keep a caller from being able to connect to your VideoPhone When a caller tries to connect with you they will receive a message indicating that you are unavailable Pri...

Page 50: ...ecessary to support this feature If you have other routers or you are having difficulty with the DVC 2000 please read the information on the next three pages to learn how to open ports on routers To complete the configuration that allows the DVC 2000 to work with your D Link router the D Link WBR 2310 router is shown above No additional configuration is needed with supported D Link routers Note Th...

Page 51: ...end audio and video If this is the case you need to open the ports on your router to the Internet to allow access to the DVC 2000 The port numbers used by the DVC 2000 are 1720 15328 15329 15330 15331 15332 15333 The router or gateway that you are using may be different from the D Link WBR 2310 wireless router example shown on the following pages However the general procedure for opening ports wil...

Page 52: ...a Name such as DVC 2000 C Under Private IP enter the IP address obtained from the DVC 2000 How to obtain an IP address from the DVC 2000 Turn the DVC 2000 on Highlight the Settings button on the Main Screen Navigate to Settings Network Network Address IP address D Under Traffic Type choose Both TCP and UDP E Under Private Port and Public Port enter 15328 F Under Schedule click Always G Click Save ...

Page 53: ...333 The last port will be opened slightly differently Repeat steps A through C on the previous page Choose TCP as the Protocol Type Enter 1720 as the Private Port and Public Port Under Schedule Click Always Click Apply to complete You have now completed the opening of the 7 ports Your DVC 2000 is ready to use with your router or gateway Important Not all routers and gateways are the same Please re...

Page 54: ...ished by simply opening the necessary H 323 ports into the network Port 1720 TCP Ports 15328 15333 UDP TCP If your particular firewall does not have this option consult the firewall s documentation on how to open specific ports needed for H 323 communications Broadband Modem and One PC This is the most common scenario found in a home or home office that currently has one PC connected to its broadb...

Page 55: ... Broadband cable modems allow this type of installation Recommended Procedure Many ISPs act as DHCP servers and dynamically assign a public IP address whenever the modem requests one If your ISP has a DHCP server select the checkbox under the Network Settings By choosing this option you are not required to know the IP address gateway subnet mask or DNS numbers They will all be filled in automatica...

Page 56: ...ting Guide The person you are trying to call is unreachable Ensure the IP address of the person you are trying to call is correct 3 The telephone or television produces an off hook signal The telephone is off the hook Hang up the phone 4 The telephone or television produces a fast busy signal Person you are trying to call is not registered with the directory service Call the person using direct IP...

Page 57: ...lation Go to Settings Network Public IP Press Enter on the remote when the cursor is over Auto detect public IP address If the VideoPhone is unable to detect the public IP address it should be entered manually using Use specific IP address The VideoPhone s public IP address is given to you by either your ISP or network administrator 9 Video freezes during a call Far side muted their video If the f...

Page 58: ...ewall not allowing FTP out In the above cases consult your router manual network adminstrator Update Server is temporarily unavailable If the Update Status Icon is the only one showing as failed you will not be prevented from making and receiving videocalls 15 Error displays on main screen VideoPhone cannot obtain public IP address Router s address See VideoPhone cannot obtain IP address automatic...

Page 59: ...connected to the Internet Ethernet cable is not properly plugged into the VideoPhone Ensure that the RJ 45 cable is properly plugged into the back of the VideoPhone A steady green light on the Ethernet port indicates a valid link has been made Invalid DNS entries The VideoPhone requires at least one valid DNS entry Consult your ISP or network administrator for the DNS IP addresses Invalid IP subne...

Page 60: ...deliver smooth video pictures They show what appears to be a series of still pictures rather than full motion video What is the D Link Directory Service The D Link Directory Service is a D Link hosted server which allows you to register a phone number with your DVC 2000 VideoPhone When someone with a DVC 2000 dials this phone number your DVC 2000 will ring and you will be able to accept a call In ...

Page 61: ...evices can I connect to with the DVC 2000 Connect any i2eye DVC 1000 DVC 1100 or DVC 2000 product You can also connect to any hardware or software that is H 323 compatible If you are not sure if your hardware or software is H 323 compatible please contact the manufacturer developer If you are using a PC with a Windows operating system you can use Microsoft NetMeeting with any webcam to connect to ...

Page 62: ...router s DMZ will see all network traffic DNS Domain Name System A system used to translate computer names into IP addresses For example a DNS server would translate www dlink com into 64 7 210 132 DSL Digital Subscribers Line A technology that delivers digital information at a high speed through a user s telephone line The most common DSL is ADSL Asymmetrical Digital Subscribers Line where the do...

Page 63: ...fied path in which data travels Each type of data that is transmitted over the Internet travels down a specified port A router will forward information from one port to another and a firewall will open only a specified number of ports Private IP address An IP address that is behind a NAT which is not visible to the Internet The preferred ranges for private IP address are either 192 168 x x or 10 0...

Page 64: ...doesn t change See DHCP TCP Transmission Control Protocol An Internet protocol used by the DVC 2000 VideoPhone in addition to UDP UDP User Datagram Protocol The Internet protocol most commonly used by the DVC 2000 VideoPhone to send and receive audio and video data WAN Wide Area Network A network that is designed to span large distances See LAN ...

Page 65: ... Rates Frame Rates 64 Kbps 512 Kbps Up to 30fps Video Up to 30fps CIF 352 x 288 pixels QCIF 176 x 144 Picture In Picture PIP Automatic brightness control DVC 2000 Robust Video Audio Telephone interface Full Duplex Audio Echo cancellation Voice only to and from Voice over IP endpoints DVC 2000 Robust Audio Speakerphone Input Output Power Audio Out Video Out 10BaseT Ethernet RJ 45 SLIC for telephone...

Page 66: ...apabilities Speed dial list allows up to 50 entries Manual dialing with telephone handset using Directory Service Manual dialing with direct IP entry Remote Software Update Software update automatic or manual Network Standard IEEE 802 3 IP based network including Ethernet Cable DSL or T 1 DHCP compliant or fixed IP with subnet mask DNS and gateway Physical Dimensions HxWxL 3 25 x 9 25 x 10 5 Weigh...

Page 67: ...omoros and Mayotte 242 Congo 682 Cook Islands 506 Costa Rica 385 Croatia 53 Cuba 357 Cyprus 420 Czech Republic 45 Denmark 246 Diego Garcia 253 Djibouti 767 Dominca 809 Dominican Republic 593 Ecuador 20 Egypt 503 El Salvador 240 Equatorial Guinea 291 Eritrea 372 Estonia 251 Ethiopia 500 Falkland Islands 679 Fiji 358 Finland 33 France 596 French Antilles 594 French Guiana 241 Gabon 220 Gambia 995 Ge...

Page 68: ...3 Philippines 48 Poland 351 Portugal 974 Qatar 40 Romania 7 Russia 250 Rwanda 670 Saipan 378 San Marino 239 Sao Tome and Principe 966 Saudi Arabia 221 Senegal 381 Serbia and Montenegro 248 Seychelles 232 Sierra Leone 65 Singapore 421 Slovakia 386 Slovenia 677 Solomon Islands 252 Somalia 27 South Africa 82 South Korea 34 Spain 94 Sri Lanka 290 St Helena 869 St Kitts Nevis 249 Sudan 597 Suriname 268...

Page 69: ...t D Link Technical Support through our web site or by phone D Link i2eye Technical Support over the Telephone 800 93 i2EYE D Link Technical Support over the Internet http www i 2 eye com Tech Support for customers within the United States Tech Support for customers within Canada D Link Technical Support over the Telephone 800 361 5265 D Link Technical Support over the Internet http support dlink c...

Page 70: ...the same limitations and exclusions If a material non conformance is incapable of correction or if D Link determines in its sole discretion that it is not practical to replace the non conforming Software the price paid by the original licensee for the non conforming Software will be refunded by D Link provided that the non conforming Software and all copies thereof is first returned to D Link The ...

Page 71: ...CH DAMAGES THE SOLE REMEDY FOR A BREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR REPLACEMENT OR REFUND OF THE DEFECTIVE OR NON CONFORMING PRODUCT THE MAXIMUM LIABILITY OF D LINK UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT COVERED BY THE WARRANTY THE FOREGOING EXPRESS WRITTEN WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES EXPRESS...

Page 72: ...tems Inc Registration 72 DVC 2000 User s Manual Registration Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights Version 2 4 April 30 2007 ...

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