D-Link DSL-2320B User Manual Download Page 60

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D-Link DSL-30B ADSL+ Ethernet/USB Modem User Manual

Appendix B - Contacting Technical Support

Contacting Technical Support

U.S. and Canadian customers can contact D-Link technical support through our web site or by phone.

Before you contact technical support, please have the following ready:

• Model number of the product (e.g. DSL-30B)

• Hardware Revision (located on the label on the bottom of the modem (e.g. rev A1))

• Serial Number (s/n number located on the label on the bottom of the modem).

You can find software updates and user documentation on the D-Link website as well as frequently asked questions
and answers to technical issues.

For customers within the United States:

Phone Support:

(877) 453-5465

(877) 45-DLINK

Internet Support:

http://support.dlink.com

For customers within Canada:

Phone Support:

(800) 361-565

Internet Support:

http://support.dlink.com

Summary of Contents for DSL-2320B

Page 1: ......

Page 2: ...dem 16 Home 17 Wizard 17 ATM PVC Configuration 17 WAN 23 LAN 29 Logout 30 Advanced Setup 31 ADSL 31 ADSL Settings 32 ADSL Tone Settings 33 SNMP 34 Bridge Filters 35 MAC Filtering Setup 35 Parental Control 37 Time of Day Restrictions 37 Tools 38 Access Control 38 Access Control Admin 39 Access Control Services 39 Access Control IP Address 40 Time 41 Remote Log 42 System 44 Save and Reboot 44 Backup...

Page 3: ...ser Manual Table of Contents ATM 52 ADSL 53 ADSL BER Test 54 Troubleshooting 56 Networking Basics 58 Check your IP address 58 Check your MAC address 58 Statically Assign an IP address 59 Contacting Technical Support 60 Warranty 61 Registration 63 ...

Page 4: ... the one included with the DSL 2320B will cause damage and void the warranty for this product Important Safety Instructions Place your modem on a flat surface close to the cables in a location with sufficient ventilation To prevent overheating do not obstruct the ventilation openings of this equipment Plug this equipment into a surge protector to reduce the risk of damage from power surges and lig...

Page 5: ...nchronize with the DSL provider Internet LED A solid green light indicates that the modem has an IP address and is connected to the Internet A red light indicates that the modem does not have an IP address or authentication has failed No light indicates that an ADSL connection is not present or the modem is in bridge mode USB LED A Solid light indicates a connection is established using USB A flas...

Page 6: ...ices such as computers switches and hubs ON OFF Press this button to turn the unit on or off Reset Pressing the Reset button restores the modem to its original factory default settings Power Receptor Receptor for the supplied power adapter DSL Line Connecttoanactivetelephone line RJ 11 USB Port Connect a computer using a USB cable ...

Page 7: ...11 phone cable Note See connections on the installation diagram Connect the PC to the Modem To use the Ethernet connection connect the Ethernet cable from the computer directly to the modem Connect one end of the Ethernet cable to the port labeled LAN on the back of the modem and attach the other end to the Ethernet port of your computer Or you can use the supplied USB cable to connect your comput...

Page 8: ... a wall outlet or power strip Then turn on and boot up your PC and any LAN devices such as hubs or switches and any computers connected to them If your LAN has more than one computer you can attach one end of an Ethernet cable to a hub or a switch and the other to the Ethernet port labeled LAN on the modem Note that either a crossover or straight through Ethernet cable can be used The modem automa...

Page 9: ... D Link DSL 2320B ADSL2 Ethernet USB Modem User Manual Section 3 Installation Diagram Installation Diagram ...

Page 10: ...ting the setup using the ethernet port on the modem skip this section and proceed to Configuring your Computer The following are general steps may vary for each computer to complete the USB driver installation on a Windows 2000 XP operating system The following pop up window appears when you connect the USB cable to your computer with the other end already attached to the modem The Found New Hardw...

Page 11: ...ows you to select how you want the wizard to find the driver on your computer The default selection is set to search for a suitable driver for my device recommended To contunue click Next Next you can specify the search locations Make sure CD ROM drives and Specify a Location are selected and click Next ...

Page 12: ...and click on the Browse button to specify the CD ROM drive of your computer To driver is located in the folder named D Link_WHQL_ USB_Driver The file name is usbdslur inf Click Open to proceed with the installation After the file has been selected the this screen will appear verifying the location where the file will be extracted from Click on OK to continue ...

Page 13: ...m User Manual Section 5 USB Installation This next screen shows the device and the driver to be installed Click Next to proceed with the installation The last screen confirms that the installation is complete Click on Finish to close the wizard ...

Page 14: ...ows 2000 operating system If you are using Windows XP please proceed to page 15 1 In the Windows taskbar click on the Start button and point to Settings Control Panel Network and Dial up Connections in that order 2 Click on Local Area Connection When you have the Local Area Connection Status window open click on Properties 3 Listed in the window are the installed network components If the list inc...

Page 15: ... in the IP address field and Subnet Mask field 11 Click on OK twice to save your changes and then close the Control Panel Windows XP 1 In the Windows taskbar click on the Start button then go to Control Panel and then click Network Connections 2 In the Network Connections window right click on the Local Area Connection icon and click on Properties 3 Listed in the Local Area Connection window are t...

Page 16: ...e user interface 3 Enter your user name and password and then click OK to display the user interface Note There are three account types each requiring a different username and password The user account provides limited access to certain configurations username password user user The admin account can perform all functions username password admin admin The support account is for ISP technicians for...

Page 17: ... setup and DNS configuration The next sections explain the setup for each Wizard This section will explain how to quickly configure the modem if your only intention is to access the Internet ATM PVC Configuration To enable the auto connect process click on the box labeled DSL Auto connect a process that will automatically detect the first usable PVC and automatically detect PPPoE PPPoA and Bridge ...

Page 18: ...18 D Link DSL 2320B ADSL2 Ethernet USB Modem User Manual Section 7 Home If you uncheck the DSL Auto connect box the resulting screen is seen below Enter the VPI VCI as indicated by your ISP ...

Page 19: ...wing is the Connection Type screen where you select the type of network protocol and encapsulation mode over the ATM PVC that your ISP has instructed you to use Connection types include PPPoA PPPoE and Bridging modes Note The following is a bridging example Click on Next to continue ...

Page 20: ...20 D Link DSL 2320B ADSL2 Ethernet USB Modem User Manual Section 7 Home The Enable Bridge Service checkbox is selected by default with the bridge service name in the box Click on Next to continue ...

Page 21: ...21 D Link DSL 2320B ADSL2 Ethernet USB Modem User Manual Section 7 Home The next screen displays the LAN IP address and subnet mask Make any necessary changes and click on Next ...

Page 22: ...me After all of the WAN configurations are done the WAN Setup Summary screen displays all WAN settings that you have made Check that the settings are correct before clicking on the Save Reboot button Clicking on Save Reboot will save your settings and restart your modem ...

Page 23: ...ick on the Add button if you want to add a new connection for the WAN interface and to proceed to the ATM PVC Configuration screen as seen here The ATM PVC Configuration screen allows you to configure an ATM PVC identifier VPI and VCI and select a service category Find out the following values from your ISP before you change them ...

Page 24: ...y available during the connection time It is commonly used for uncompressed audio and video information such as videoconferencing interactive audio telephony audio video distribution e g television distance learning and pay per view and audio video retrieval e g video on demand and audio library Non Realtime VBR Non Real time Variable Bit Rate Non Real time Variable Bit Rate Can be used for data t...

Page 25: ...25 D Link DSL 2320B ADSL2 Ethernet USB Modem User Manual Section 7 Home This screen shows the types of network protocols and encapsulation modes PPP over ATM PPPoA PPP over Ethernet PPPoE Bridging ...

Page 26: ...timeout timer is included PPP IP extension Used by some ISP s Check with your ISP to see if it is required Keep alive Keeps you connected to your ISP even when no activity is present for a certain period of time Use static IP address Select if you want to use a non DHCP issued IP address to connect to the Internet If selected you will be asked to enter the static IP address Click Next when finishe...

Page 27: ...27 D Link DSL 2320B ADSL2 Ethernet USB Modem User Manual Section 7 Home When satisfied with the settings click on the Apply button ...

Page 28: ...ion 7 Home After you apply the configurations it will return to the WAN Setup screen showing the new configurations Select the Finish button to save the changes and reboot the modem This is the DSL Modem Reboot screen that will appear during the rebooting process ...

Page 29: ... configure the DSL Modem IP address and Subnet Mask for the LAN interface The Save button only saves the LAN configuration data but does not apply the configurations Select the Save Reboot button to save the LAN configuration data then reboot the modem and apply the new configuration ...

Page 30: ... Ethernet USB Modem User Manual Section 7 Home Logout To log out of the modem s user interface at any time during the setup click on the Logout button A confirmation screen will appear confirming that you really want to log out ...

Page 31: ...ke specific configurations to your modem such as creating a SNMP etc consider going through this advanced setup for a more comprehensive configuration ADSL The ADSL settings page contains modulation and capability settings Consult your ISP to determine the correct settings Click Apply if you are finished or click on Advanced Settings if you want to configure other advanced settings ...

Page 32: ...on 8 Advanced Setup ADSL Settings The test mode can be selected from the ADSL Advanced Settings page Test modes include normal reverb medley no retrain and L3 After you make your selection click on Apply to save these settings first before you go to Tone Selection ...

Page 33: ... band of ADSL is split into 256 separate tones each spaced 4 3125 kHz apart Each tone carries separate data so the modem operates as if 256 separate modems were running in parallel The tone range is from 0 to 31 for upstream and from 32 to 255 for downstream Do not change these settings unless directed by your ISP ...

Page 34: ...status and performance of the modem as well as make configuration changes It enables a management station to configure monitor and receive trap messages from network devices that are configured for SNMP To configure the SNMP agent select Enable Enter a Read Community Set Community System Name Location Contact and the IP address of the Trap Manager To save the configuration click Apply ...

Page 35: ...orward or block traffic by MAC address You can change the policy or add settings to the MAC filtering table using the MAC Filtering Setup screen Bridge Filters MAC Filtering Setup If you click Change Policy a confirmation dialog allows you to verify your change Select Yes to continue or No to to cancel ...

Page 36: ... Filtering Setup screen The Add MAC Filter screen should then appear Select a ProtocolType enter the Destination and Source MAC address the necessary Frame Direction and WAN interface bridge mode only Click Apply to save After you save the settings a screen showing the settings will appear On this screen you will be able to view and delete MAC filtering rules ...

Page 37: ... to access the Internet Parental Control Time of Day Restrictions Click Add to set up the restrictions After you click you Add you will see theTime of Day Restriction Add screen Enter the MAC address of the computer you wish to place on a time of day restriction select which days you would like the restriction to be in place and Enter a start and end blocking time To determine the MAC address of a...

Page 38: ...functions such as save reboot backup update settings and restore default settings Firmware Allows you to upgrade your modem with new available firmware versions Test Allows you to view test information for your Internet connection Access Control You can enable or disable some services provided by your modem for LAN and WAN connections If no WAN connection is defined only the LAN side can be config...

Page 39: ...an enable disable certain services from passing through your modem Services that can be enabled disabled on the LAN WAN are FTP HTTP ICMP SNMP Telnet and TFTP FTP HTTP ICMP SNMP Telnet TFTP File Transfer Protocol Used for file transfer Hyper Text Transfer Protocol A communications protocol that enables Web browsing Internet Control Message Protocol supports packets containing error control and inf...

Page 40: ...n the Add button then select Enabled to enable Access Control Mode Enter the IP address of the management station permitted to access the local configuration and click Apply This will return you to the previous screen where you can enable access control If Access Control Mode is disabled any workstation connected locally to your modem can access the web interface provided the correct username and ...

Page 41: ...hronize your time with a time server on the Internet To set the modem s time click on the automatically synchronize with Internet time servers checkbox Addional time settings will appear below the checkbox Select from the list of NTP Network Time Protocol time servers Then select the time zone that you are in and click Apply to save ...

Page 42: ...information that has been logged Note When you click on the View System Log button the System Log screen is located under the Status section see screen on right To return to the previous screen to configure system log remember to click on the Tools tab located on top row first and then click on Remotelog If the log is enabled the system will log selected events including Emergency Alert Critical E...

Page 43: ...el and Mode If the selected mode is Remote or Both events will be sent to a specified IP address and UDP port of a remote system log server If the selected mode is Local or Both events will be recorded and viewed locally Select the desired values and click Apply to save the system log options To configure the system log click the Configure System Log button ...

Page 44: ...e accessed again later This feature is useful if you have changed the configuration on the modem but would like to revert to a previous configuration Save and Reboot The Save Reboot button when clicked will save all configuration changes made on the modem and restart the device All new configuration settings will take effect when the modem starts up again Backup Settings To save your current confi...

Page 45: ...ck on Update Settings The modem will restore settings and reboot to activate the restored settings Restore Default Settings Restore Default Settings will delete all current settings and restore the modem to factory default settings Click on the Restore Default Settings button to proceed The following confirmation dialog will appear confirming your decision to restore default settings Click on OK t...

Page 46: ...ses new software for this modem follow these steps to perform an upgrade 1 Obtain an updated software image file firmware from your ISP 2 Enter the path of the image file location or click the Browse button to locate the image file 3 Click the Update Software button once to upload the new image file ...

Page 47: ...The results will show test results of three connections Connection to your local network Connection to your DSL service provider Connection to your Internet service provider There are three buttons at the bottom of the page Next Connection appears only if you have created more than one connection Test and Test with OAM F4 which will allow you to retest if necessary ...

Page 48: ... The status section allows you to view general and status information for your modem s connection Device Info The Device Info page shows details of the modem such as the version of the software bootloader LAN IP address etc It also displays the current status of your DSL connection ...

Page 49: ...s previously set up in the Home section There is an extra Status column used for connection status information displaying either ADSL Link Down or ADSL Link Up Route Info The Route Info section displays route information showing the IP addresses of the destination gateway and subnet mask as well as other route information ...

Page 50: ...er Manual Section 10 Status Log This is the same screen as seen in the Remotelog section under tools LAN The LAN section shows received and transmitted packet information for the Ethernet interface Click on Reset Statistics to renew the information ...

Page 51: ... ADSL2 Ethernet USB Modem User Manual Section 10 Status WAN The WAN section shows received and transmitted packet information for the WAN connections that you have set up Click on Reset Statistics to renew the information ...

Page 52: ...SL 2320B ADSL2 Ethernet USB Modem User Manual Section 10 Status The ATM section displays statistical values for your ATM interface as well as for AAL5 and AAL5 VCC Click on Reset Statistics to reset the values ATM ...

Page 53: ...53 D Link DSL 2320B ADSL2 Ethernet USB Modem User Manual Section 10 Status Information contained in the ADSL screen is useful for troubleshooting and diagnosing connection problems ADSL ...

Page 54: ...e ADSL BERTest button at the bottom of the ADSL Statistics page the following pop up screen will appear allowing you to set the tested time and to begin the test Click Start to begin the test When you start the ADSL BERTest the following progress window will display the connection speed as well as the length of time that the test will run for At any time during the test click on the Stop button to...

Page 55: ...ernet USB Modem User Manual Section 10 Status When the test is complete the following window will display the test results showing the test time total transferred bits total error bits and error ratio Click Exit to close the window ...

Page 56: ... Your computer must be on the same IP subnet to connect to the web based utility Make sure you have an updated Java enabled web browser We recommend the following Internet Explorer 6 0 or higher Netscape 8 or higher Mozilla 1 7 12 5 0 or higher Opera 8 5 or higher Safari 1 2 or higher with Java 1 3 1 or higher Camino 0 8 4 or higher Firefox 1 5 or higher Verify physical connectivity by checking fo...

Page 57: ... of your D Link modem in the address bar This should open the login page for your the web management If you still cannot access the configuration unplug the power to the modem for 10 seconds and plug back in Wait about 30 seconds and try accessing the configuration If you have multiple computers try connecting using a different computer 2 What can I do if I forgot my password If you forgot your pa...

Page 58: ...ult gateway of your adapter If the address is 0 0 0 0 check your device installation security settings and the settings on your modem Some firewall software programs may block a DHCP request on newly installed device If you are connecting to a wireless network at a hotspot e g hotel coffee shop airport please contact an employee or administrator to verify their wireless network settings Check your...

Page 59: ...ct Properties Step 3 Highlight Internet Protocol TCP IP and click Properties Step 4 Click Use the following IP address and enter an IP address that is on the same subnet as your network or the LAN IP address on your modem Example If the modem s LAN IP address is 192 168 0 1 make your IP address 192 168 0 X where X is a number between 2 and 99 Make sure that the number you choose is not in use on t...

Page 60: ...e g DSL 2320B Hardware Revision located on the label on the bottom of the modem e g rev A1 Serial Number s n number located on the label on the bottom of the modem You can find software updates and user documentation on the D Link website as well as frequently asked questions and answers to technical issues For customers within the United States Phone Support 877 453 5465 877 45 DLINK Internet Sup...

Page 61: ...d by D Link in writing the replacement Software is provided only to the original licensee and is subject to the terms and conditions of the license granted by D Link for the Software Replacement Software will be warranted for the remainder of the original Warranty Period and is subject to the same limitations and exclusions If a material non conformance is incapable of correction or if D Link dete...

Page 62: ...ITH LOSS OF INFORMATION OR DATA CONTAINED IN STORED ON OR INTEGRATED WITH ANY PRODUCT RETURNED TO D LINK FOR WARRANTY SERVICE RESULTING FROM THE USE OF THE PRODUCT RELATING TO WARRANTY SERVICE OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY EVEN IF D LINK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES THE SOLE REMEDY FOR A BREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR REPLACEMENT O...

Page 63: ...DSL2 Ethernet USB Modem User Manual Appendix D Registration Version 1 2 May 14 2007 Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights Registration ...

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