Chapter 10 Support & Service 10-1
Web site
You can obtain product information as well as tips and hints on how to get more from the
product at our Web site. This computer service is provided free of charge; you pay only
for telephone charges and Internet service fees. To connect to this Web site from a
computer via the Internet, go to
www.cb.co.kr
.
Service
For diagnostic instructions and other service information, contact one of the technical
support numbers. Please do not ship your device for service without first contacting a
CYBERBANK office. If your device qualifies for in-warranty service, be ready to supply a
dated proof of purchase.
Before you contact us for help, be sure to:
1. Review the manuals whenever possible.
2. Have the following information about the product:
model number
serial number
purchase date
3. Have your product ready to use. The support personnel may ask you to run tests
and other operations.
4. Organize your question or problem. The more detailed information you can provide,
the quicker the support personnel can help you.
Chapter 10
Support & Service
