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Faults – Hand Set Error Codes
The handset will display an error code if a fault occurs. Refer to the separate sheet
included with the manual for a full description of why the fire has failed before
attempting to repair the fire. If the error code sheet is not available call customer
services on 01325-327221.
Typical Faults & Solutions
Symptom
Possible Cause and Solution
Appliance clicks but
no spark or weak
spark.
Check spark lead is connected properly.
Check spark electrode is in the correct area and the gap correctly distanced to
the pilot.
Appliance sparks but
does not light pilot.
Check for a good spark. Check the spark is in the right area. Check that the spark
is not arching to the metal shelf by moving the shelf.
Check that there is gas coming through by using a match.
Check that there is not air in the gas line – purge the system.
No Gas, fire does not
light with match.
Check isolation tap/shut off is open.
Check for blockages in the gas pipes.
If there is gas but
pilot does not light
Check for a good spark.
Check the spark is in the right area.
Check that the ignition lead is connected.
Check the pilot gas slot is clear.
Pilot lights but does
not light main burner
Check the pilot flame is heating the thermocouple – replace pilot.
Check that the thermocouple is working – replace pilot.
Check that the gas pressure is strong enough. Connect a manometer and listen for
the main burner opening if the gas pressure drops there is a blockage or the pipes
are not big enough.
Burner lights but
turns off after a few
minutes
Check that the gas pressure is strong enough. Connect a manometer and listen for
the main burner opening if the gas pressure drops there is a blockage or the pipes
are not big enough.
Check for chimney draw or downdraft causing pilot to go out. (Safety Device
operating)
Check ventilation is not too strong and the flame is not blowing off the
thermocouple.
Check gas pressure is correct and maintained at constant level – especially with
other appliances in the home working.
Hand set Error Codes
The handset shows a code EXX when there is a fault. Use the chart to trace the
fault. If you do not have the chart, call 01325-327221 to request a copy. Do not
start dismantling the gas fire as further damage will be done.
