Cutler-Hammer EATON PanelMate ControlNet, Manual

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Preface
III
Support Services
It is Cutler-Hammer’s goal to ensure your greatest possible satisfaction with the operation of our
products. We are dedicated to providing fast, friendly, and accurate assistance. That is why we offer
you so many ways to get the support you need. Whether it’s by phone, fax, modem, or mail, you can
access Cutler-Hammer support information
24 hours a day, seven days a week . Our wide range of
services include:
Technical Support VOICE 1-800-809-2772
FAX 614-882-0417
EMAIL chatechsupport@ch.etn.com
If you are in the U.S. or Canada, you can take advantage of our toll-free line for technical assistance
with hardware and software product selection, system design and installation, and system debugging
and diagnostics. Technical support engineers are available for calls during regular business hours
(8 am - 5:30 pm EST) by calling 1-800-809-2772. International calls can be made to either the Tech Line at
1-800-809-2772 (toll call) or the Cutler-Hammer main business line at 614-882-3282. You can contact our
technical support engineers by faxing your support requests directly to the Advanced Product Support
Center (APSC) located in Columbus, Ohio at 614-882-0417. You can also contact our technical support
engineers by emailing your support requests to chatechsupport@ch.etn.com.
Emergency Technical Support VOICE 1-800-809-2772
Because machines do not run on a nine-to-five schedule, we offer emergency after-hours technical
support. A technical support engineer can be paged for emergencies involving plant down situations or
safety issues. Emergency support calls are automatically routed directly to our answering service
after-hours (5:30 pm - 8 am EST) and weekends. For emergency technical support, call 1-800-809-2772.
Note that the Emergency Technical Support phone number does not currently support product repairs
or shipping outside normal business hours.
Information Fax-Back Service FAX 614-899-5323
The latest Cutler-Hammer product information, specifications, technical notes and company news is
available to you via fax through our direct document request service at 614-899-5323. Using a touch-
tone phone, you can select any of the info faxes from our automated product literature and technical
document library, punch in a fax number and receive the information immediately.
If you have Internet capabilities, you also have access to technical support via our website at
http://www.cutlerhammer.eaton.com/automation. The website includes technical notes, frequently
asked questions, release notes, and other technical documentation. This direct technical support
connection also offers you the ability to request assistance and exchange software files electronically.
Bulletin Board Service MODEM 614-899-5209
Parameters: 8 data bits, 1 stop bit, parity none, 9600-28.8K baud
If you have modem access, you can dial in directly to our electronic bulletin board service for the latest
product and company information. File sharing, product software downloads and our user message
service are just a few of the things you will find online at 614-899-5209.