Customatic STRATOSPHERE Owner'S Manual Download Page 15

15

Repairs to or replacement of the CUSTOMATIC® System or its 
components under the terms of this Limited Warranty will apply 
to the original warranty period and will not serve to extend such 
period. This warranty begins on the “warranty commencement 
date” which is the date of purchase for new unused products.

If you did not purchase this CUSTOMATIC™ System directly from 
CUSTOMATIC or an Authorized Dealer, proof of purchase will 
be required to demonstrate that you are the original purchaser 
and eligible to make a valid claim under this Warranty. If original 
proof of purchase is not provided by the Purchaser, CUSTOMATIC 
reserves the right to determine if the unit is covered, or is not 
covered, by this warranty and may use the manufacturing date 
as the warranty commencement date.

The decision to repair or to replace defective parts under this 
Limited Warranty shall be made by CUSTOMATIC at its option 
and at its sole discretion. Except for the Lifetime Warranty 
provided for the frame of this product, there is no warranty at 
all after five years, dating from commencement of this Limited 
Warranty.

CUSTOMATIC SHALL NOT BE LIABLE FOR INCIDENTAL

 

OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE 
OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS 
WARRANTY. THE EXCLUSIVE REMEDY FOR BREACH OF THIS 
WARRANTY SHALL BE REPLACEMENT OR CREDIT TOWARDS 
REPLACEMENT AS SET FORTH HEREIN. THERE ARE NO EXPRESS 
OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF 
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, 
OTHER THAN THE WARRANTY DESCRIBED ON THE FACE OF THIS 
LIMITED WARRANTY.

Some states do not allow the exclusion or limitation of incidental 
or consequential damages, so the above limitation or exclusion 
may not apply to every purchaser. This warranty gives the 
Purchaser specific legal rights, and the purchaser may also 
have other legal rights, which may vary from state to state. This 
warranty is valid in all 50 states, Puerto Rico, and Canada.

If you, the Purchaser, experience any problem with your 
CUSTOMATIC™ System during the warranty period, please 
consult the troubleshooting section of your Owner's Manual. 
If problem persists, please contact CUSTOMATIC’s Customer 
Service Department by calling the telephone number located in 
your manual.

Registration

NAME ________________________________________________

PHONE _______________________________________________

ADDRESS _____________________________________________

CITY  _________________________________________________  

STATE __________________________ ZIP CODE  ___________

EMAIL ADDRESS ______________________________________

STORE WHERE PURCHASED __________________________

SERIAL NO. ___________________________________________

INVOICE NO. _________________________________________

MODEL NO. __________________________________________

SURVEY 

GENDER:     __ M         __ F

AGE:           __ 18-30   __ 31-40   __ 41-50

         

     __ 51-60   __ 61-70   __ 71 & up

Reason for purchasing an adjustable bed: 

___ Health  

___ Comfort 

___ Other

How did you find out about our beds?

___ Advertising   ___ A friend     

___ Store 

___ Article  

___ Internet    

___ Other

Please mail to: 

CUSTOMATIC

®

Customer Care Center

550 Crescent Blvd., Gloucester City, NJ 08030

WARRANTY REGISTRATION FORM

You can also register online at www.customaticbeds.com.

Summary of Contents for STRATOSPHERE

Page 1: ...re of the following issued and pending U S patents including Nos 7448100 D657157 D663542 D657158 D657156 8209801 8209800 D663544 D663543 and other patents pending Photos are for illustration purposes...

Page 2: ...Safety Precautions Parts List Installation Guide Remote Control Guide Troubleshooting Warranty Registration 3 5 6 9 11 14 Table of Contents 05 09 2018...

Page 3: ...ng with the control box motors or hand controls with the exception of the battery compartment if equipped will result in a void of the warranty Only those authorized may conduct repairs or part replac...

Page 4: ...pport the recommended weight when distributed evenly across the bed The head and foot sections are not designed to individually support or lift this amount of weight For optimal performance entering a...

Page 5: ...items in the parts list are included Remote control 1 AAA batteries 3 Post bed leg 6 Allen key wrench 1 M10 screws 8 Center leg bracket 2 Side rail bracket 2 Motor pin 4 Motor clip 4 Head lift motor 1...

Page 6: ...re properly aligned at the center Remove all accessory boxes and cut the orange ties from inside the bed frame Take the center leg brackets side rail brackets M10 screws and the Allen key wrench from...

Page 7: ...labeled Head Motor printed in black text Plug the foot lift motor cord into the control box Insert it into the port labeled Foot Motor printed in blue text 2 Installing the lift motors 1 2 With the l...

Page 8: ...nd then insert them into the holes Place your mattress on the bed frame NOTE It is normal for the retainer bracket to indent into the sides of the mattress when using the lift positions This secures t...

Page 9: ...nd foot sections of the bed Massage Intensity 7 Press this button to gradually increase or decrease the intensity of the massage vibration Under Bed Light On Off 8 Press this to turn the under bed lig...

Page 10: ...A Place Remote A over the control box of Bed A until you hear a beep Pair Remote A to Bed B Place Remote A over the control box of Bed B until you hear a beep Repeat steps 2 and 3 using remote B to p...

Page 11: ...er cord is plugged into a working and grounded electrical outlet Unplug the power cord from the outlet After 30 seconds plug it back in Press any button on the remote control and hold until light on t...

Page 12: ...lift buttons again Head or foot lift function has minor interference during operation Head or foot lifts elevate bed frame but does not return to flat position Your bed frame may be obstructed prevent...

Page 13: ...carpet pieces or rubber furniture cups under each leg or caster of the bed Elevate the head or foot section a short distance using the remote control to realign the lift lower mechanisms with the bed...

Page 14: ...he frame any defect in the workmanship or the materials used in the frame itself shall be covered The 20 year time span will be dated from the commencement of this warranty For purposes of this Lifeti...

Page 15: ...N THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY Some states do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not a...

Page 16: ...D PLEASE CONSULT THE TROUBLESHOOTING GUIDE PROVIDED WITH YOUR FRAME AND ONLINE IF APPLICABLE IF PROBLEMS PERSIST PLEASE CALL CUSTOMER SERVICE TOLL FREE NUMBER 1 720 458 5955 Please have your receipt r...

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