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1. Remove nuts, bolts, and white bushings.
2. Lubricate them by applying the grease with a
Q-tip. (Lubrication can be obtained by contacting
Customatic's Customer Care Center).
3. When placing lubricated nuts, bolts, and white
bushings back onto the adjustable base, make sure
there is a looser tightening on the nut.
4. Additional solution: After completing these steps,
spray the nuts, bolts, and white bushings with a
lubricant (WD-40).
The adjustable bed is squeaking.
In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below.
SYMPTOM
SOLUTIONS
Troubleshooting
•
Hard surface flooring may cause added vibration. To
correct, place carpet pieces or rubber furniture cups
under each leg or caster of the bed.
•
Elevate the head or foot section a short distance
(using the remote control) to realign the lift/lower
mechanisms with the bed support platform.
•
Check that the bed is not in direct contact with a
wall, nightstand, or other object that may cause
vibration or noise.
•
If the adjustable base is installed on top of a bed
frame, check that the massage motors are not
causing bed frame (or bed frame components) to
vibrate or rattle.
•
Check that the headboard attachment hardware is
tightened firmly (if used).
Massage motors seem excessively loud
during operation.
Pair one remote to both bed frames. For more
information, see "Pairing the remote control to your
adjustable bed."
Split base system is out of sync. Only
one of the two bases raises or both
bases raise but one side is higher than
the other.
