14
5-Year Limited Warranty For Adjustable Bed Frames
PPJ, LLC (“CUSTOMATIC”) WARRANTS THAT IT WILL, AT
CUSTOMATIC’S OPTION, REPLACE OR REPAIR PURCHASER’S
CUSTOMATIC™ SYSTEM IF IT IS DEFECTIVE DUE TO FAULTY
WORKMANSHIP OR MATERIALS, SUBJECT TO THE LIMITATIONS
DESCRIBED IN THIS WARRANTY. CUSTOMATIC UNDERTAKES
NO RESPONSIBILITY FOR THE QUALITY OF THE GOODS EXCEPT
AS OTHERWISE PROVIDED IN THIS CONTRACT. THERE ARE NO
WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE
FACE THEREOF.
THIS WARRANTY APPLIES ONLY TO THE MODELS OF THE
CUSTOMATIC® CUSTOMATIC™ SYSTEM LINE. THESE MODELS
MAY BE IDENTIFIED BY REFERENCE TO THE SERIAL NUMBER ON
THE PRODUCT
YEARS 1 THROUGH 5: FULL COVERAGE OF PARTS AND LABOR
CUSTOMATIC models are warranted against defects in the
workmanship or materials for a period of five (5) years from the
warranty commencement date. During these first five years of
the warranty, the entire product is so covered, including factory
supplied electronics, electrical components, drive motors, Wi-Fi
module, power supply and power supply cords, and massage
motors. Upon notice during the first through fifth year from
the warranty commencement date, CUSTOMATIC will send
replacement parts to the Purchaser, at no cost, in order to
replace any such defective part. In addition, CUSTOMATIC will
pay all authorized labor and transportation costs associated
with the repair or replacement of any parts which CUSTOMATIC
determines to be defective. This five (5) year warranty shall not
apply if the Purchaser does not return any and all defective parts
to CUSTOMATIC within 15 days of Purchaser’s receipt of such
replacement parts furnished. Return of the frame, however,
should it need to be replaced, may be required.
In no instance will this warranty cover any damage attributable
to misuse or to normal wear and tear or to excessive weight
placed upon the product. Nor will this warranty cover any
purchaser other than the original purchaser nor will it cover
product purchased from an unauthorized third party. If you
are not the original purchaser of this product, you take “as is”
and “with all faults.” Purchases of “Floor Models” are regarded
“as is” products & subject to the terms thereof. If you did not
purchase this CUSTOMATIC™ System directly from CUSTOMATIC
or any of its approved authorized distributor/retailer dealers, we
will require proof of purchase from you demonstrating that you
are the original purchaser and are eligible to make a valid claim
under this Warranty.
FRAME ONLY—LIFETIME WARRANTY
Notwithstanding the above, CUSTOMATIC extends a LIFETIME
WARRANTY on the frame itself used in this product. Specifically,
CUSTOMATIC warrants that for a full 20 years, the estimated life
of the frame, any defect in the workmanship or the materials
used in the frame itself shall be covered. The 20-year time span
will be dated from the commencement of this warranty. For
purposes of this Lifetime Warranty, the frame consists of the
metal structure of the base and specifically excludes its cover,
its side rails, decking and legs, actuator lift motors, massage
motors, control box, remote controls, Wi-Fi modules, power
supply, and any power supply cords. Return of the frame should
it need to be replaced, is not required.
ADDITIONAL TERMS AND CONDITIONS
In no instance will this warranty cover any damage attributable
to misuse or to normal wear and tear or to excessive weight
placed upon the product. Nor will this warranty cover any
purchaser other than the original purchaser nor will it cover
product purchased from an unauthorized third party. If you
are not the original purchaser of this product, you take “as is”
and “with all faults.” If you did not purchase this CUSTOMATIC®
System directly from CUSTOMATIC or an Authorized Dealer, we
will require proof of purchase from you demonstrating that you
are the original purchaser and eligible to make a valid claim
under this Warranty.
This warranty does not include coverage for damage caused by
the Purchaser or by other users, if the product has been used
in a manner inconsistent with the operation and maintenance
procedures outlined in the Owner's Manual, this Warranty,
or any other applicable document published or approved by
CUSTOMATIC.
Nor does it include coverage if the product has been repaired or
modified by the Purchaser or by an unauthorized third party or
if the product has been damaged in transit.
This warranty does not apply to damage to mattresses, fabric,
cables, electrical cords or items supplied by Resellers, as defined
below. Contact the Reseller or other appropriate party for
warranty information on these items. Nor does this warranty
apply to any unnecessary service calls, including costs for in-
home service calls solely for the purpose of educating the
consumer about the unit or finding an unsatisfactory power
connection. In addition, if the recommended weight restrictions
are not followed (Twin, Twin Long, Double, Queen, Split/Dual
Queen, and Split/Dual CA King bases – up to 850 lbs. each.), this
warranty is void.
Replacement parts may be new or reconditioned at
CUSTOMATIC’s discretion.
Except for the Lifetime Warranty provided for the frame of this
product, there is no warranty at all after five years, dating from
commencement of this Limited Warranty.
Additional Limitations on Warranty Coverage
In the event a warranty claim is filed and a warranty replacement
is deemed necessary, Purchaser will be required to surrender
the original product, including any components, to CUSTOMATIC
at the time of the replacement. Return of the frame, however,
should it need to be replaced, may be required.
Warranty
