18
Warranty
Limited Warranty For Adjustable Beds
LIMITED WARRANTY: Subject to the terms and conditions
set forth herein, the manufacturer of this product, PPJ, LLC
(“Customatic®”) warrants to the original retail purchaser
for the time periods stated herein that the adjustable bed
system purchased from an authorized reseller of genuine
Customatic® products is merchantable and free of defects and
materials and is fit for the purpose of residential, non-hospital
bedding. Floor samples are not warranted and are purchased
AS IS. This warranty applies only to genuine Customatic®
products, and without limiting the foregoing, does not apply
to power cords or other accessories supplied by the seller or
other parties.
20-Year Period for Bed Frame:
The above warranty will apply
for 20 Years to the bed frame, defined as follows: the metal
structure of the adjustable bed system only, and specifically
does not include its cover, side rails, decking or legs, or other
attachments thereto, such as actuator lift motors, control box,
WiFi modules, power supply, power cords, control box or other
electrical or mechanical components.
5-Year Period for All Other Components:
The above
warranty will apply for 5 years for all components other than
the bed frame as defined above, including, without limitation,
electronics, electrical components, drive motors, WiFi module,
power supply and power cords, and massage motors.
Start of Warranty Period:
The warranty periods stated above
will commence on the date of the first retail purchase of the
adjustable bed system from an authorized Customatic reseller,
provided that proof of purchase and warranty registration
occur within the time and in the manner set forth below. In
the case of replacement parts provided by Customatic, the
warranty will apply to the original warranty period and will not
extend beyond such period.
NO OTHER WARRANTY EXPRESS OR IMPLIED: The foregoing
express warranty is the only warranty by Customatic and
all other express warranties or warranties implied by law
or otherwise (including without limitation, any implied
warranty of fitness for a particular purpose) are hereby
denied and disclaimed to the full extent permitted by
applicable law.
EXCLUSIONS FROM WARRANTY:
Loss, damage, malfunctions
or other defects caused in whole or in part by any one or
more of the following are not covered by any warranty and
neither Customatic nor the seller shall be responsible for
them: ordinary wear and tear; damage not directly caused by a
defect covered by this express warranty; failure to comply with
this user Manual and/or any other user instructions issued
by Customatic for use and maintenance, including without
limitation, weight limits and operation; modifications not
performed by Customatic; use of any parts, components, or
accessories that are not supplied by Customatic for the specific
product and installed by an authorized Customatic service
provider; use of the product for purposes or in a manner
not expressly intended by Customatic as described in this
Manual or any other misuse or abuse; storage or use outside
of home or other exposure to the elements; dampness;
or transportation or other handling by anyone other than
Customatic.
EXCLUSIVE LIMITED REMEDY: The sole and exclusive
remedy for any item which fails to meet the express
written warranty set forth above shall be, at Customatic’s
option, either repair or replacement of the defective
item.
Customatic may require reasonable evidence of the
existence of a defect, and Customatic customer service staff
will discuss specific requirements with the purchaser based
on the defects identified by the purchaser. Replacement parts
will be provided at no cost to the purchaser, provided that the
defective parts are delivered to Customatic, unless Customatic
instructs otherwise in the claims process (see below). Subject
to advance approval by Customatic, it will also pay reasonable
labor by an authorized Customatic service technician or other
qualified person approved by Customatic and shipping costs
for returns requested by Customatic and replacement parts or
bedding systems.
CLAIMS PROCESS:
Prior to contacting Customatic, please
refer to the TROUBLESHOOTING section of this Manual and
also ensure that use and maintenance instructions in this
Manual have been followed.
The following process must
be followed to initiate a warranty claim:
(1) during the
applicable warranty period stated above, contact Customatic
customer service to initiate the claim and provide proof of
status as the original retail purchaser from an authorized
Customatic® products reseller and prior timely registration of
the product (see PRODUCT REGISTRATION); (2) identification
of suspected defect and compliance with Customatic requests
for documentation or other evidence of the defect, such as
