17
Troubleshooting
In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below.
1. Remove any pin, nut, bolt, or white bushing one at a
time.
2. Lubricate it by applying the grease with a cotton
swab. Using a lithium or spray lubricant is
recommended. (Lubrication can be obtained by
contacting Customatic's Customer Care Center).
3. When placing the lubricated pin, nut, bolt, or white
bushing back onto the adjustable bed, make sure
there is a looser tightening on the nut.
4. Additional solution: After completing these steps,
spray the pins, nuts, bolts, and white bushings with a
lubricant.
The adjustable bed is squeaking.
1. Clear any clutter or obstructions under and around
the adjustable bed. Radio frequency interference
from other remotes or electronic devices may affect
normal operation.
2. Check the batteries in the remote.
3. Press the lift buttons on the remote control firmly
and accurately.
The adjustable bed stutters when in
motion.
Sync one remote to both adjustable beds. For more
information, see "Synchronizing two beds for tandem
operation" on page 13.
Split or tandem system is out of sync.
Only one of the two adjustable bed
raises or both beds raise but one side is
higher than the other.
SYMPTOM
SOLUTIONS
