Custom Audio Electronics TG1260HIII BP User Manual Download Page 11

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2 IDENTIFICATION OF THE MODELS

NOMENCLATURE

DESCRIPTION

TG1260HIII CUT

TG1260HIII CUT base coniguration with autocutter and illuminated bezel

TG1260HIII BP

TG1260HIII CUT base coniguration with black front panel

TG1260HIII CUT BP

TG1260HIII BP with autocutter

TG1260HIII CHROMED

TG1260HIII CUT base coniguration with chromed bezel

TG2460HIII CHROMED

TG2460HIII base coniguration with chromed bezel

TG2460HIII TRANSP

TG2460HIII base coniguration with transparent bezel

TG2460HIII CUT

TG2460HIII with autocutter and illuminated bezel

TG2460HIII EJC

TG2460HIII with ejector group

Summary of Contents for TG1260HIII BP

Page 1: ...USER MANUAL TG1260HIII TG2460HIII ...

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Page 3: ...ire and is protected by a differential switch Before any type of work is done on the machine disconnect the power supply Use the type of electrical power supply indi cated on the device label These devices are intended to be powered by a separately certiied power module hav ing an SELV non energy hazardous output IEC60950 1 second edition Only POS equipment The energy to the equipment must be prov...

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Page 5: ...MANUAL For details on the commands refer to the manual with code 77200000005200 For further information about the use of PrinterSet tool refer to the manual with code 78200000001800 ...

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Page 7: ...tatus messages 32 4 INSTALLATION 33 4 1 Panel fastening 33 4 2 Fastening position 37 4 3 Connections 39 4 4 Pinout 40 4 5 Driver and SDK 42 5 OPERATION 43 5 1 Device opening 43 5 2 Switch the device on 45 5 3 Loading the paper roll 47 5 4 Issuing ticket 49 6 CONFIGURATION 67 6 1 Coniguration by keys 67 6 2 Coniguration by software 69 6 3 Device status 71 6 4 Communication parameters 72 6 5 Operati...

Page 8: ...aning 92 8 4 Firmware upgrade 98 9 SPECIFICATIONS 101 9 1 Hardware speciications 101 9 2 Character speciications 105 9 3 Device dimensions 106 9 4 Device dimensions with adjustable paper roll holder 112 9 5 Power supply and power cord dimensions 118 9 6 Paper speciication 120 9 7 Character sets 121 10 CONSUMABLES 123 11 ACCESSORIES 125 12 TECHNICAL SERVICE 127 8 ...

Page 9: ... the autotest routi ne and prints out the Setup report The printer permits the configuration of default parameters CCCC During power up if the LF LINE FEED key is held down the printer enters the auto test routine and prints out the Setup report The printer permits the configuration of default parameters Numbered title for chapter Numbered title for paragraph Information valid for devices AAAA BBB...

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Page 11: ...with black front panel TG1260HIII CUT BP TG1260HIII BP with autocutter TG1260HIII CHROMED TG1260HIII CUT base coniguration with chromed bezel TG2460HIII CHROMED TG2460HIII base coniguration with chromed bezel TG2460HIII TRANSP TG2460HIII base coniguration with transparent bezel TG2460HIII CUT TG2460HIII with autocutter and illuminated bezel TG2460HIII EJC TG2460HIII with ejector group 11 ...

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Page 13: ...ng material so that it may be re used if the device is to be transported in the future Make sure that all the components illustrated below are present and that there are no signs of damage If there are contact customer service TG1260HIII CUT 1 Documentation installation instruction sheet 2 Device 1 2 13 ...

Page 14: ...TG1260HIII BP 1 Documentation installation instruction sheet 2 Device 1 2 14 ...

Page 15: ...TG1260HIII CUT BP 1 Documentation installation instruction sheet 2 Device 1 2 15 ...

Page 16: ...TG1260HIII CHROMED 1 Documentation installation instruction sheet 2 Device 1 2 16 ...

Page 17: ...TG2460HIII CHROMED 1 Documentation installation instruction sheet 2 Power supply cable 3 Device 1 2 3 17 ...

Page 18: ...TG2460HIII TRANSP 1 Documentation installation instruction sheet 2 Power supply cable 3 Device 1 2 3 18 ...

Page 19: ...TG2460HIII CUT 1 Documentation installation instruction sheet 2 Power supply cable 3 Device 1 2 3 19 ...

Page 20: ...TG2460HIII EJC 1 Documentation installation instruction sheet 2 Power supply cable 3 Device 1 2 3 20 ...

Page 21: ...pection door 2 Platen roller manual feed 3 Device chassis 4 Paper input 5 USB port 6 Status LED 7 Power supply port 8 RS232 serial port 9 Printing mechanism 10 FEED key 11 PRINT key 12 Autocutter 13 Paper output 1 5 6 7 8 9 10 11 2 3 12 13 1 5 6 7 8 9 10 11 2 3 12 13 4 21 ...

Page 22: ...tion door 2 Platen roller manual feed 3 Device chassis 4 Paper input 5 USB port 6 Status LED 7 Power supply port 8 RS232 serial port 9 Printing mechanism 10 FEED key 11 PRINT key 12 Paper output 1 6 7 8 9 10 11 12 2 3 4 5 22 ...

Page 23: ...oor 2 Platen roller manual feed 3 Device chassis 4 Paper input 5 USB port 6 Status LED 7 Power supply port 8 RS232 serial port 9 Printing mechanism 10 FEED key 11 PRINT key 12 Autocutter 13 Paper output 1 5 6 7 8 9 10 12 11 2 3 4 5 23 ...

Page 24: ...MED 1 Inspection door 2 Platen roller manual feed 3 Device chassis 4 Paper input 5 USB port 6 Status LED 7 Power supply port 8 RS232 serial port 9 Printing mechanism 10 FEED key 11 PRINT key 12 Paper output 1 5 6 7 8 9 10 11 12 2 3 4 24 ...

Page 25: ...ection door 2 Platen roller manual feed 3 Device chassis 4 Paper input 5 USB port 6 Status LED 7 Power supply port 8 RS232 serial port 9 Printing mechanism 10 FEED key 11 PRINT key 12 Paper output 1 5 6 7 8 9 10 11 12 2 3 4 25 ...

Page 26: ...ey 3 RS232 serial port 4 Power supply port 5 Status LED 6 USB port 7 Paper input 8 Device chassis 9 Printing mechanism 10 Unlocking hook for autocutter group 11 Autocutter 12 Ejector group 13 Paper output 8 9 10 12 6 5 4 3 2 1 13 11 7 26 ...

Page 27: ...ROMED TG2460HIII TRANSP TG2460HIII CUT 1 Temperature sensor for printhead 2 Sensor for detection of inspection door opening 3 Sensors for detecting paper out presence 4 Serrated blade for manual tear off 5 Connector for external low paper sensor 6 Sensor for detecting black mark and paper in presence 5 3 4 2 1 6 27 ...

Page 28: ...TG2460HIII EJC 1 Sensor for detecting black mark and paper in presence 2 Sensors for detecting paper out presence 3 Temperature sensor for printhead 3 2 1 28 ...

Page 29: ...3 4 Product label PC Product code 14 digits SN Serial number HW Hardware release XXXXXXXXXXXXXX Rx 0000000000000000000 HW PC SN 29 ...

Page 30: ... down Hold down exit from DEVICE TEST Fast push Fast push PRINT FEED PRINT FEED PRINT FEED PRINT FEED enter the SETUP PROCEDURE skip the SETUP PROCEDURE Fast push Fast push next parameter PRINT FEED modify selected parameter Fast push Fast push Logo Test Embedded Font Test PC437 only all code pages Chinese Font Test select TEST TYPE Fast push perform TEST Fast push select TEST TYPE PRINT FEED PRIN...

Page 31: ...nctions standby The following igure shows the functions of device s keys according to the operating condition PRINT FEED print demo ticket STANDBY Fast push Fast push Advance the paper preset length PRINT FEED 31 ...

Page 32: ...RROR PARITY FRAME ERROR OVERRUN ERROR x 6 COMMAND NOT RECOGNIZED x 7 COMMAND RECEPTION TIME OUT x 8 INSPECTION DOOR OPEN 1 x 9 PAPER JAM x 10 LOW PAPER 2 GREEN UNRECOVERABLE ERROR x 11 AUTOCUTTER ERROR 3 NOTES 1 Only for TG1260HIII CUT TG1260HIII BP TG1260HIII CHROMED TG2460HIII CHROMED TG2460HIII TRANSP and TG2460HIII CUT 2 Using device without the paper roll holder support the status LED continu...

Page 33: ...ions shown in the following igures are in millimetres TG1260HIII BP TG1260HIII CUT BP No 4 threaded nuts No 4 M5 flat head screws To fasten the device to a panel use four M5 screws and four nuts not included The drilling on the panel must comply with the measures shown in the following igure 41 5 41 5 34 5 34 5 43 43 15 95 88 72 ø 4 2 33 ...

Page 34: ... 77 57 11 4 2 4 2 7 2 103 62 114 2 To fasten the device to a panel use four M5 screws and four nuts not included The drilling on the panel must comply with the measures shown in the following igure 51 5 51 5 20 37ø 4 2 39 39 18 34 ...

Page 35: ...ED 2 5 8 5 3 4 92 84 5 76 55 3 4 To fasten the device to a panel use four M4 screws and four nuts not included The drilling on the panel must comply with the measures shown in the following igure 27 5 27 5 20 24 36 8ø 3 4 38 38 40 40 35 ...

Page 36: ...2 46 7 20 7 72 7 8 8 72 46 7 4 2 2 4 100 5 72 7 20 7 8 114 2 5 57 4 2 72 To fasten the device to a panel use four M5 screws and four nuts not included The drilling on the panel must comply with the measures shown in the following igure 20 37ø 4 2 18 51 5 51 5 39 39 36 ...

Page 37: ...he device in the standard position or in the upside down position proceed as follows For using device in standard position fix the lower side of the spring in the point A and the upper side in the inner groove of the plastic pin of the inspection door Remove the spring of the inspection door A A 2 1 37 ...

Page 38: ...For using device in upside down position fix the lower side of the spring in the point B and the upper side in the outer groove of the plastic pin of the inspection door B B 3 38 ...

Page 39: ...the same time the communication take place via the USB port COM Vdc PC USB device PC serial device Power supply Standard USB cable Serial cable Power supply cable included with TG2460HIII CHROMED TG2460HIII TRANSP TG2460HIII CUT and TG2460HIII EJC ATTENTION In some using conditions we recommend the installation of a ferrite core on the power supply cable 39 ...

Page 40: ...III BP TG1260HIII CUT BP TG1260HIII CHROMED Female Molex connector series 5557 n 39 01 3022 GND Black 2 Signal Cable color PIN 12 V Red 1 2 1 Power supply cable TG2460HIII CHROMED TG2460HIII TRANSP TG2460HIII CUT TG2460HIII EJC Female Molex connector series 5557 n 39 01 3022 GND Black 2 Signal Cable color PIN 24 V Red 1 2 1 Power supply cable 1 2 3 4 USB INTERFACE Female USB type B connector J1 1 ...

Page 41: ... 0 corresponds to the voltage value VRS232 voltage value between 3 Vdc and 15 Vdc and logic value 1 corresponds to the voltage value VRS232 voltage value between 3 Vdc and 15 Vdc DEVICE PC connection The following picture shows an example of connection between the device and a personal computer using an 8 pin serial RJ45 male connector and a 9 pin female connector RX GND GND RTS RXD TXD TX RT DB9 ...

Page 42: ...SW was saved on PC then click OK Follow the instructions on the screen to install the driver Driver for Windows VISTA 32 64 bit Driver for Windows 7 32 64 bit Driver for Windows 8 32 64 bit Driver for Windows 8 1 32 64 bit Driver for Windows 10 32 64 bit Self installing driver for Virtual COM 32 64 bit see paragraph 6 4 Linux 32 64 bit Follow the instruction get back on the Readme txt ile You can ...

Page 43: ... TG1260HIII CUT TG1260HIII BP TG1260HIII CUT BP TG1260HIII CHROMED TG2460HIII CHROMED TG2460HIII TRANSP TG2460HIII CUT To open the device rotate the inspection cover to the maximum opening position as shown in the following igure 43 ...

Page 44: ...TG2460HIII EJC To open the device proceed as follows Widen the unlocking hook for the autocutter group Rotate the autocutter group 1 2 44 ...

Page 45: ...IN DC 12V 1 8A COM Vdc Power supply cable included with TG2460HIII CROMED TG2460HIII TRANSP TG2460HIII CUT TG2460HIII EJC EXTERNAL POWER SUPPLY OPTIONAL 1 TG2460HIII CHROMED TG2460HIII TRANSP TG2460HIII CUT TG2460HIII EJC TG1260HIII CUT TG1260HIII BP TG1260HIII CUT BP TG1260HIII CHROMED Power supply cable included with TG2460HIII CHROMED TG2460HIII TRANSP TG2460HIII CUT TG2460HIII EJC 45 ...

Page 46: ...The green status LED turns on and the device is ready COM 24Vdc 2 46 ...

Page 47: ... follows At every change of paper check inside the device Insert the paper into the the input mouth so that it unrolls correctly as shown in figure Switch on the device see paragraph 4 3 COM Vdc Power supply cable 2 1 Switch on the device see paragraph 5 2 47 ...

Page 48: ...Wait until the paper is automatically loaded and cut VROOM 3 48 ...

Page 49: ...depend on the commands sent to the device EJECT mode The device starts the ticket printing The ticket advances ahead to engage the paper input sensor and is caught between the ejector rollers The printed portion of ticket is collected in the space between autocutter and ejector while the device continues printing Paper input Printhead Printhead Ejector rollers Paper input sensor 1 2 49 ...

Page 50: ...When printing ends the device cuts the printed ticket The device directly ejects the ticket Ejector rollers Autocutter Ejector rollers Paper output sensor Ticket ejected 3 4 50 ...

Page 51: ... ahead to engage the paper input sensor and is caught between the ejector rollers The printed portion of ticket is collected in the space between autocutter and ejector while the device continues printing Paper input Printhead Printhead Ejector rollers Paper input sensor 1 2 51 ...

Page 52: ...When printing ends the device cuts the printed ticket Ejector rollers Autocutter The device presents the ticket on the paper mouth Ejector rollers Paper output sensor Ticket presented 3 4 52 ...

Page 53: ...The device directly ejects the ticket Ejector rollers Paper output sensor Ticket ejected The ticket is waiting on the paper mouth for a preset period of time 5 6 53 ...

Page 54: ...ead to engage the paper input sensor and is caught between the ejector rollers The printed portion of ticket is collected in the space between autocutter and ejector while the device continues printing Paper input Printhead Printhead Ejector rollers Paper input sensor 1 2 54 ...

Page 55: ...When printing ends the device cuts the printed ticket Ejector rollers Autocutter The device presents the ticket on the paper mouth Ejector rollers Paper output sensor Ticket presented 3 4 55 ...

Page 56: ...The user withdraws the ticket from the paper mouth Ejector rollers Paper output sensor Ticket withdrew 5 56 ...

Page 57: ...vances ahead to engage the paper input sensor and is caught between the ejector rollers The printed portion of ticket is collected in the space between autocutter and ejector while the device continues printing Paper input Printhead Printhead Ejector rollers Paper input sensor 1 2 57 ...

Page 58: ... the printed portion of ticket exceeds length of 50 cm the device enters in continuous printing mode The device presents the ticket on the paper mouth while it continues printing Ejector rollers Paper output sensor Ticket presented Printhead 3 4 58 ...

Page 59: ...When printing ends the device cuts the printed ticket Ejector rollers Autocutter The device directly ejects the ticket Ejector rollers Paper output sensor Ticket ejected 5 6 59 ...

Page 60: ...t advances ahead to engage the paper input sensor and is caught between the ejector rollers The printed portion of ticket is collected in the space between autocutter and ejector while the device continues printing Paper input Printhead Printhead Ejector rollers Paper input sensor 1 2 60 ...

Page 61: ... the printed portion of ticket exceeds length of 50 cm the device enters in continuous printing mode The device presents the ticket on the paper mouth while it continues printing Ejector rollers Paper output sensor Ticket presented Printhead 3 4 61 ...

Page 62: ...device cuts the printed ticket Ejector rollers Autocutter The device directly ejects the ticket Ejector rollers Paper output sensor Ticket ejected The ticket is waiting on the paper mouth for a preset period of time 5 7 6 62 ...

Page 63: ...dvances ahead to engage the paper input sensor and is caught between the ejector rollers The printed portion of ticket is collected in the space between autocutter and ejector while the device continues printing Paper input Printhead Printhead Ejector rollers Paper input sensor 1 2 63 ...

Page 64: ... the printed portion of ticket exceeds length of 50 cm the device enters in continuous printing mode The device presents the ticket on the paper mouth while it continues printing Ejector rollers Paper output sensor Ticket presented Printhead 3 4 64 ...

Page 65: ...When printing ends the device cuts the printed ticket Ejector rollers Autocutter The user withdraws the ticket from the paper mouth Ejector rollers Paper output sensor Ticket withdrew 5 6 65 ...

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Page 67: ...lows While pressing the FEED key switch on the device by inserting the power supply cable The device prints the report with parameters for settings Hold down the FEED key to enter the configuration mode see paragraph 3 5 COM Vdc PRINT FEED Enter setup PRINT FEED PRINTERSETUP 1 2 3 Hold down the FEED key to enter the coniguration mode see paragraph 3 5 67 ...

Page 68: ...00FF Printer Emulation TGH RS232 Baud Rate 115200 bps RS232 Data Length 8 bits chr RS232 Parity None RS232 Handshaking Hardware Busy Condition RxFull Print Mode Normal Autofeed CR Disabled Code Table num 0 Chars inch A 20 B 25 cpi Font Type International Speed Quality Normal Print Width 56 mm Paper Threshold 40 Black Mark Position Disabled Black Mark Threshold 30 Black Mark Distance mm 00 0 PaperE...

Page 69: ...ure the device by software proceed as follows Start PrinterSet software tool Click on LOAD FROM DEVICE and select the device connected to the PC From Device From File SAVE PORT LOAD Click on LOAD From ﬁle and select a psc ﬁle on your PC Drag and drop a psc ﬁle Connect the device to a PC directly see paragraph 4 5 without using HUB devices 2 3 1 Connect the device to a PC directly see paragraph 4 3...

Page 70: ...module or WiFi on the device If the Wireless parameter is set to ON active do not connect any communication cable to the device SAVE LOAD PORT To Device To File Disabled Parameter Enabled Parameter Enabled Parameter Disabled Parameter Enabled Parameter 0 Parameter Disabled Parameter SETUP Parameters Parameters Parameters Parameters Activation of the Bluetooth module or WiFi on the device If the Wi...

Page 71: ...d NOT OK if faulty DYNAMIC RAM TEST OK appears if functioning and NOT OK if faulty CUTTER TEST OK appears if functioning and NOT OK if faulty HEAD VOLTAGE voltage of the head HEAD TEMPERATURE temperature of the head POWER ON COUNTER number of power ups made PAPER PRINTED centimetres of paper printed CUT COUNTER number of cuts made LED bar FGND RRGGBB foreground colour set for the status LED on the...

Page 72: ... parity bit This parameter is valid only with serial interface RS232 HANDSHAKING Handshaking XON XOFF software handshaking Hardware D hardware handshaking CTS RTS This parameter is valid only with serial interface NOTE When the receive buffer is full if handshaking is set to XON XOFF the device sends the XOFF 0x13 on the serial port When the receive buffer has cleared once again if handshaking is ...

Page 73: ...USB CLASS USB communication class deinition Printer D setting the printer function Virtual COM setting the USB port as a virtual serial port 73 ...

Page 74: ... D NOTE CPI Characters Per Inch FONT TYPE Setting of the font type International D Enables the use of the 256 characters font tables Chinese GB18030 Enables the use of the chinese extended font GB18030 2000 Korean CP949 Enables the use of the korean font CP949 When the International font is enabled you need to choose the character code table parameter Code Table When the Chinese font is enabled th...

Page 75: ...inactivity period in seconds after which the device enters in sleep mode Disabled D 15 s 30 s 60 s LED bar FGND RRGGBB Set the foreground color for the status LED on the bezel This parameter consists in three value for red green and blue color to be expressed in hexadecimal RR from 00 D to FF GG from 00 to FF D BB from 00 D to FF LED bar BGND RRGGBB Set the background color for the status LED on t...

Page 76: ...e print quality is strongly inluenced by the type of chemical treatment and the type of storage to which the thermal paper has been subjected as well as by the weight of the same It may therefore necessary to act on this parameter to obtain the desired print quality 76 ...

Page 77: ...e is the minimum distance in millimetres between the upper edge of ticket and the black mark see chapter 7 The numeric value of the distance is made up with the following four parameters for the setting of three digits two for the integer part of the number and one for the decimal part and of the sign BLACK MARK DISTANCE SIGN Sign setting D positive distance negative distance BLACK MARK DISTANCE m...

Page 78: ... until a key is pressed or characters are received through the communication port Hexadeci mal Dump mode For each character sent the ticket shows the hexadecimal value and the ASCII codes if the characters are underlined the receive buffer is full Shown below is an example of a Hexadecimal Dump 31 32 33 34 35 39 30 31 32 33 37 38 39 75 69 68 6B 6A 73 64 73 64 66 6B 6A 66 73 64 66 6B 65 69 6F 79 75...

Page 79: ...ty of light relected to it The presence of the black mark is therefore detected by the amount of light that returns to the sensor con sidering that the light is relected by the white paper and absorbed by the black mark To ensure the correct alignment you must enable the Black Mark Position parameter during the setup procedure see paragraph 6 6 The following paragraphs show how to correctly set th...

Page 80: ...result the device offers the execution of the function of paper characterization Char acterize Paper and the change of the Black Mark Threshold parameter which represents the detection threshold of the black mark Choosing the Yes value for the Characterize Paper parameter the device prints a graphic representation see following igures of the outgoing voltage of the alignment sensor expressed as a ...

Page 81: ...ted about halfway between the peak value and the maximum value of the noise THERMAL SIDE NON THERMAL SIDE Peak Black Mark Threshold Noise If the maximum value of noise read by the sensor is very close to the peak value it might be dificult to place the value of the Black Mark Threshold at an intermediate point In these cases it is mandatory that the portion of paper between the point of printing e...

Page 82: ...from 19 9 mm minimum and 99 9 mm maximum If the Black Mark Distance value is set to 0 the alignment point is set at the beginning of the black mark 0 PRINTING DIRECTION Negative values of Black Mark Distance Positive values of Black Mark Distance Alignment point Alignment point Alignment point black mark front The following igure shows an example of paper with alignment point set by a positive val...

Page 83: ...ment black mark In the following images the value of Black Mark Distance parameter is set to A PRINTING DIRECTION 0 A Black mark front Alignment point The following igure shows a section of the device with the paper path and the distances between the alignment sensor D the printhead C and the autocutter A or the serrated blade B cutting line All the dimensions shown in igure are in millimetres 17 ...

Page 84: ...graph 6 6 For example to set a black mark distance of 15 mm between the black mark and the alignment point the parameters must be set on the following values Black Mark Distance sign Black Mark Distance mm x 10 1 Black Mark Distance mm x 1 5 Black Mark Distance mm x 1 0 The Black Mark Distance parameter may be modiied as described in chapter 6 84 ...

Page 85: ...AREA PRINTING DIRECTION Printing line Printing line Line of manual tear off Line of manual tear off A Non printable area Distance between autocutter printhead H Distance between the irst and the last print line called Height of the printing area L Distance between an edge of the black mark and the next one called Inter black mark distance D Automatic feed for alignment at the next black mark To us...

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Page 87: ...P TG1260HIII CUT BP TG1260HIII CHROMED TG2460HIII CHROMED TG2460HIII TRANSP TG2460HIII CUT Remove any scraps of paper from the inside of the inspection compartment Lift the inspection door see paragraph 4 1 2 1 Lift the inspection door see paragraph 5 1 87 ...

Page 88: ...Rotate the platen roller in the shown direction to eject the paper from the rear side of the device 3 88 ...

Page 89: ...TG2460HIII EJC Open the device see paragraph 5 1 Lower the unlocking lever for the printhead and remove any scraps of paper from the device printing mechanism 2 1 Open the device see paragraph 5 1 89 ...

Page 90: ...Remove the paper from the rear side of the device Lift the unlocking lever for the printhead 4 3 90 ...

Page 91: ...ou must reduce the intervals between the cleaning operations For speciic procedures see the following pages EVERY PAPER CHANGE Platen roller Use isopropyl alcohol EVERY 5 PAPER CHANGES Paper path Use compressed air or tweezers Autocutter 1 Use compressed air Sensors Use compressed air EVERY 6 MONTHS OR AS NEEDED Chassis Use compressed air or a soft cloth NOTE 1 Only for TG1260HIII CUT TG1260HIII C...

Page 92: ...of paper and the accumulated paper dust in the inspection compartment and in the paper input area Clean the platen roller by using a non abrasive cloth moistened with isopropyl ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the device ON Alcohol solvent ATTENTION Do not use solvents or hard brushes Do not let water or other liquids get inside the...

Page 93: ...e ON Alcohol solvent Disconnect the power supply cable and open the inspection door see paragraph 5 1 ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the device ON Alcohol solvent Clean the paper presence sensor and the sensor for the opening of the inspection door by using compressed air 1 2 1 2 Disconnect the power supply cable and open the insp...

Page 94: ...onnect the power supply cable ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the device ON Alcohol solvent Remove any scraps of paper and the accumulated paper dust on the input and the output of autocutter 1 2 94 ...

Page 95: ...lean the platen roller by using a non abrasive cloth moistened with isopropyl ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the device ON Alcohol solvent ATTENTION Do not use solvents or hard brushes Do not let water or other liquids get inside the device ON ISOPROPYL ALCOHOL 1 2 1 2 Disconnect the power supply cable and open the device see para...

Page 96: ...her liquids get inside the device ON Alcohol solvent To clean the device use compressed air or a soft cloth Remove any scraps of paper and the accumulated paper dust on the input and the output of autocutter ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the device ON Alcohol solvent ISOPROPYL ALCOHOL 1 2 1 2 96 ...

Page 97: ... inside the device ON Alcohol solvent Clean the paper input presence sensor by using compressed air ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the device ON Alcohol solvent Clean the paper output presence sensor by using compressed air 1 2 3 Disconnect the power supply cable and open the device see paragraph 5 1 97 ...

Page 98: ...ph 3 1 without using HUB devices Login to the website www custom4u it type in the product code of the device and download the latest firmware release available Start the PrinterSet software tool 2 3 1 Login to the website www custom4u it type in the product code of the device and download the latest irmware release available Connect the device to a PC directly see paragraph 4 3 without using HUB d...

Page 99: ... PC Click on LOAD From ﬁle and select a psc ﬁle on your PC Drag and drop a psc ﬁle From Device From File SAVE PORT EXTRA HELP LOAD SETUP FONTS UPGRADE To perform an upgrade select a ﬁle as follows For ﬁrmware upgrade click on OPEN and select a psw or pfw ﬁle on your PC For module upgrade click on OPEN and select a mod ﬁle on your PC 4 5 ATTENTION During saving it is strongly discouraged to disconn...

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Page 101: ... 8 1 32 64 bit Windows 10 32 64 bit Self installing driver for Virtual COM 32 64 bit Linux 32 64 bit INTERFACES RS232 serial connector from 9600 bps to 115200 bps USB connector 12 Mbit s MEMORIES Receive buffer 8 kB Flash memory 1 MB internal 4 MB external RAM memory 256 kB internal Graphic memory 2 logos 448 x 584 dots PRINTER Resolution 203 dpi 8 dot mm Printing method Thermal ixed head Head lif...

Page 102: ...1260HIII CHROMED Normal 32 mm s High Speed 39 mm s TG2460HIII CHROMED TG2460HIII TRANSP TG2460HIII CUT TG2460HIII EJC Normal 95 mm s High Speed 120 mm s PAPER Type of paper Thermal rolls heat sensitive side on outside of roll Paper width 60 mm 0 5 mm Paper weight from 55 g m2 to 70 g m2 Paper thickness 60 µm 0 5 µm for 55 g m2 paper 80 µm 0 6 µm for 70 g m2 paper Recommended types of paper KANZAN ...

Page 103: ...nd TG2460HIII EJC Paper cut Total cut Estimated life 1 1000000 cuts DEVICE ELECTRICAL SPECIFICATIONS Power supply TG1260HIII CUT TG1260HIII BP TG1260HIII CUT BP TG1260HIII CHROMED 12 Vdc 10 TG2460HIII CHROMED TG2460HIII TRANSP TG2460HIII CUT TG2460HIII EJC 24 Vdc 10 Medium consumption 5 TG1260HIII CUT TG1260HIII BP TG1260HIII CUT BP TG1260HIII CHROMED 1 8 A TG2460HIII CHROMED TG2460HIII TRANSP TG2...

Page 104: ...NDITIONS Operating temperature from 20 C to 70 C Relative humidity RH from 10 to 85 without condensation Storage temperature from 20 C to 70 C Storage relative humidity RH from 10 to 90 without condensation NOTES 1 Respecting the regular schedule of cleaning for the device components 2 Damages caused by scratches ESD and electromigration are excluded 3 Referred to a standard CUSTOM receipt L 10 cm...

Page 105: ... seconds 338 442 572 Lines seconds 13 13 13 Characters L x H mm Normal 2 125 x 3 1 625 x 3 1 2 x 3 TG2460HIII CHROMED TG2460HIII TRANSP TG2460HIII CUT TG2460HIII EJC Character set 3 Character density 11 cpi 15 cpi 20 cpi Number of columns 26 34 44 Chars seconds 1040 1360 1760 Lines seconds 40 40 40 Characters L x H mm Normal 2 125 x 3 1 625 x 3 1 2 x 3 NOTE Theoretical values 105 ...

Page 106: ...ns shown in following igures are in millimetres TG1260HIII CUT TG2460HIII CUT Length 134 5 mm Height 81 15 mm Width 114 2 mm Weight 500 g 81 15 53 5 49 6 14 3 118 16 5 5 77 57 11 4 2 4 2 7 2 103 62 114 2 45 1 52 6 40 15 38 6 72 7 114 2 106 ...

Page 107: ...TG1260HIII BP Length 104 5 mm Height 120 mm Width 100 mm Weight 420 g 38 6 40 15 84 92 5 6 8 12 5 Ø8 95 120 100 83 62 4 6 4 6 77 5 59 5 4 5 5 2 107 ...

Page 108: ...TG1260HIII CUT BP Length 125 8 mm Height 120 mm Width 100 mm Weight 500 g 38 6 40 15 84 95 18 8 6 8 12 5 Ø8 95 120 100 83 62 4 6 4 6 77 5 73 4 20 5 5 2 108 ...

Page 109: ...TG1260HIII CHROMED TG2460HIII CHROMED Length 142 5 mm Height 92 mm Width 84 5 mm Weight 625 g 81 15 85 8 37 5 18 31 18 7 61 2 105 6 2 4 5 2 2 127 38 6 40 2 62 84 5 72 3 2 5 8 5 3 4 92 84 5 76 55 3 4 109 ...

Page 110: ...TG2460HIII TRANSP Length 126 3 mm Height 81 15 mm Width 114 2 mm Weight 500 g 112 4 81 1 3 80 13 9 44 3 7 6 17 4 5 57 100 5 2 4 4 2 4 2 114 2 72 72 46 7 20 7 72 7 8 8 78 45 90 2 110 ...

Page 111: ...TG2460HIII EJC Length 128 9 mm Height 100 mm Width 114 2 mm Weight 1000 g 54 5 54 5 48 42 72 7 114 2 76 24 44 3 7 6 80 115 13 9 72 46 7 4 2 2 4 100 5 72 7 20 7 8 114 2 5 57 4 2 72 111 ...

Page 112: ...nsions with adjustable paper roll holder code 974CE010000001 optional All the dimensions shown in following igures are in millimetres TG1260HIII CUT TG2460HIII CUT 131 6 103 6 59 5 36 31 4 197 169 101 3 101 3 169 112 ...

Page 113: ...TG1260HIII BP 54 8 26 8 77 5 145 136 3 108 3 40 5 173 145 77 5 113 ...

Page 114: ...TG1260HIII CUT BP 38 8 10 8 99 166 5 152 3 124 3 56 5 194 5 166 5 99 114 ...

Page 115: ...TG1260HIII CHROMED TG2460HIII CHROMED 53 2 25 91 158 5 138 110 42 2 186 5 158 5 91 115 ...

Page 116: ...TG2460HIII TRANSP 131 6 103 6 59 5 36 31 4 191 4 163 4 95 7 95 7 163 4 116 ...

Page 117: ...TG2460HIII EJC 134 5 106 7 56 5 39 3 28 4 188 1 160 2 92 5 92 5 160 2 117 ...

Page 118: ...e shows the dimensions of the power supply the power cord and the adapter for power supply optionals for the device POWER CORD code 26100000000311 Length 2000 mm POWER SUPPLY code 963GE020000053 Length 127 mm Height 35 5 mm Width 56 mm All the dimensions shown in following igures are in millimetres POWER CORD code 26100000000311 2000 118 ...

Page 119: ...POWER SUPPLY code 963GE020000053 1500 50 30 0 50 39 35 5 0 50 1 2 3 n c GND 24V 56 0 50 127 0 50 AC INLET DC OUTPUT WIRE 119 ...

Page 120: ...by device model according to the table TG1260HIII CUT TG2460HIII TRANSP TG2460HIII CUT 80 mm TG1260HIII CHROMED TG2460HIII CHROMED 110 mm TG1260HIII BP TG1260HIII CUT BP 70 mm TG2460HIII EJC 104 mm All the dimensions shown in the following igure are in millimetres 10 5 INTER BLACK MARK MINIMUM DISTANCE 15 12 5 PAPER WIDTH 60 NON THERMAL SIDE paper axis sensor axis 120 ...

Page 121: ...ng is the full list of coding tables that can be installed on the device CodeTable Coding table 0 PC437 U S A Standard Europe 1 Katakana 2 PC850 Multilingual 3 PC860 Portuguese 4 PC863 Canadian French 5 PC865 Nordic 6 VISCII Vietnamese Standard Code 11 PC851 Greek on request 12 PC853 Turkish on request 13 PC857 Turkish 14 PC737 Greek 15 ISO8859 7 Greek on request 16 WPC1252 Scandinavian 17 PC866 C...

Page 122: ...n 2 on request 40 ISO8859 15 Latin 9 on request 41 PC1098 Farsi 42 PC1118 Lithuanian on request 43 PC1119 Lithuanian on request 44 PC1125 Ukrainian 45 WPC1250 Latin 2 46 WPC1251 Cyrillic 47 WPC1253 Greek 48 WPC1254 Turkish 49 WPC1255 Hebrew 50 WPC1256 Arabic 51 WPC1257 Baltic Rim 52 WPC1258 Vietnamese 53 KZ1048 Kazakh on request 255 Space page 122 ...

Page 123: ...10 CONSUMABLES The following table shows the list of available consumables for device 67300000000362 THERMAL PAPER ROLL Width 60 mm Ø external 80 mm Ø core 13 mm 123 ...

Page 124: ...124 ...

Page 125: ...r the device TG1260HIII CUT TG1260HIII BP TG1260HIII CUT BP TG1260HIII CHROMED 26300000000579 POWER SUPPLY CABLE Length 1 m 26500000000356 USB CABLE TYPE A B Length 1 8 m 26500000000311 SERIAL CABLE RJ DB9F Length 1 5 m 974CE010000001 PAPER ROLL HOLDER WITH LOW PAPER SENSOR 125 ...

Page 126: ...ons see paragraph 9 1 26100000000311 POWER CORD SCHUKO PLUG length 2 m see paragraph 9 5 26900000000005 ADAPTER CABLE FOR POWER SUPPLY length 200 mm see paragraph 9 5 26500000000356 USB CABLE TYPE A B Length 1 8 m 26500000000311 SERIAL CABLE RJ DB9F Length 1 5 m 974CE010000001 PAPER ROLL HOLDER WITH LOW PAPER SENSOR 126 ...

Page 127: ... is advisable to keep the identiication data of the product at hand The product code the serial number and the hardware release number can be found on the product label see paragraph 3 4 The irmware release number SCODE can be found on the setup report see paragraph 6 1 connecting the device to a PC and starting the PrinterSet tool see paragraph 6 2 127 ...

Page 128: ...ber 76200000009200 Rev 1 00 www custom biz CUSTOM S p A World Headquarters Via Berettine 2 B 43010 Fontevivo Parma ITALY Tel 39 0521 680111 Fax 39 0521 610701 info custom biz www custom biz All rights reserved ...

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