3. 7 Transfer External Call To Another Extension
Format:
Hook ABCD
ABCD = desired extension number
Description: Allows an Ext to transfer a received external call to another Ext.
Example: Ext 8002 receive an external call, and She wants to transfer this call to
extension 8015.
EXT.8002 is talking 8002 tap Listening Dial Tone Input 8015
Talk
0
8
1
There are 4 different cases when A is transfers an External call to B:
a) Ext.A doesn't hang up, Ext. B lifts the handset
Communication between A and B is established. The external caller is put on
hold with music. Whoever hangs up ( A or B ), the system will transfer the
external call to the other.
b) Ext.A doesn't hang up, Ext.B doesn't answer within 25 seconds.
Ext. A will be reconnected to external caller and Ext B will stop ringing,
c) Ext. A hangs up and Ext.B answers external caller within 25 seconds;
d) Ext. A hangs up, but Ext. B doesn't answer the external call within 25seconds.
The external caller will be transferred back to Ext. A if A is free
(If Ext A is busy, The operator extension will ring) if Ext A (or operator Ext)
is pick up in 25seconds, the external call will be connected again, if do not
answer within 25 seconds, the external call will be released.
e) When use Key Telephone, can press the shortcut key of idle extension directly
to transfer the call, or can use the Transfer key. We are not suggest to use tap
Hook-switch to transfer the call.
5
With CO line hook-switch
46
Section 3 Operation
with CO line
With 8002
8015 Pick up 8015 talking 8002 Hang up 8015 talking
