CSL CS208-3G INTELLIGENT INTEGRATED READER with GPS
USER'S MANUAL, VERSION 1.0.0
Copyright © Convergence Systems Limited, All Rights Reserved
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Appendix C. Technical Support
System integrators setting up the CSL CS208 Integrated Reader may encounter some problems.
To quickly solve that, they are welcome to send the symptoms and configuration files back to
for support. Please send the following:
1)
CS208 Factory Serial Number - best to take a photo of the label at the back of the
reader and send the photo to CSL technical support team.
2)
Current firmware versions of reader.
3)
Current library version on PC side.
4)
Brief description of problems.
5)
Check Firewall setting in user PC. Turn it off when test RFID reader.
6)
Capture the IP packet exchanges using Wireshark (See “5.1 Wireshark - network
protocol analyzer”). Save the captured file (*.pcagng) and send to CSL.
7)
Screen capture of command window of Control Port and Debug Port.
8)
Screen capture of CS208 Back End Server window.
9)
Photos of the overall site (if that can be released).
Send the above sets of data to
