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Troubleshooting
TIP: For our complete list of frequently asked questions, plus the latest updates to the
User Manual, visit www.cricut.com.
Problem: The cutting mat won’t load when I push the
Load Paper
key.
Solution: Try pushing the cutting mat slightly into the roller bar as you press the
Load
Paper
key.
Problem: The cutting mat didn’t load when I pushed the
Load Paper
key. And now,
when I try to push it again, it doesn’t do anything.
Solution: You need to press
Unload Paper
first. Your Cricut Expression™ machine
“thought” that it loaded the mat, even if it didn’t pull it in. The machine needs to be
given the command to unload before another paper load attempt is made. Pressing
the
Unload Paper
key will reset the roller bar, allowing for another paper load attempt.
Problem: The blade is not cutting all the way through the paper.
Possible Solution 1: Use the
Multi Cut
function to allow for multiple cuts along the same
cutting lines.
Possible Solution 2: Increase the cut pressure. Do this with the Pressure Dial found on
the left side of the front of the Cricut Expression machine. See page 21.
Possible Solution 3: The blade depth may need to be adjusted, particularly if you are
trying to cut through thicker materials. See page 20.
Possible Solution 4: The cutting blade may dulled by use and need replacement. Refer
to the “Replacing the Cutting Blade” section on page 21.
Problem: The paper lifts off the mat as the Cricut Expression machine is cutting.
Possible Solution 1: Make sure you press the paper firmly onto the cutting mat when
setting up the cut.
Possible Solution 2: Try using a new mat. Each mat will last anywhere from 25–40 full
page cuts, depending on the size of cuts and the kind of material you are cutting.
Problem: I can’t get characters to cut out with the Creative Feature selected.
Solution: Some characters don’t work with all of the Creative Features available on
a font or shape cartridge. Refer to the Icon Gallery in the cartridge handbook to see
which features work with which characters.
Problem: I’ve placed a smaller sized paper on the mat and navigated to the upper
right corner of the cutting mat, but when I cut characters, the blade returns and starts
cutting back at the top of the cutting mat.
Solution: After you’ve navigated to the upper right corner using the Blade Navigation
Buttons, and prior to pressing
CUT
, you need to press the
Set Paper Size
key. This will tell
the Cricut Expression™ machine that you have selected a smaller paper size. Other-
wise, the machine “thinks” that a full sheet of paper (either 12
”
x 12
”
[30.48 cm x 30.48
cm] or 12
”
x 24
”
[30.48 cm x 60.96 cm], depending on the cutting mat) is loaded.
Problem: The cutting mat is too sticky. It’s ripping my paper when I try to remove it.
Solution: Use a craft knife or the Cricut Tools™ (sold separately) to successfully life the
material from the cutting mat. The Cricut Tools are custom designed for lifting, pulling,
or cleaning up cut characters.
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