Crestron
TPMC-12
Isys
i/O
®
Tilt Touchpanel Media Center
TPMC-12 Troubleshooting (Continued)
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
Improper video
connection.
Verify proper connections on
the touchpanel.
Incorrect video cable
used.
Verify that the correct video
cable is being used.
Incorrect video format
selection.
Select the proper video input
configuration in the touchpanel
configuration setup menu.
(Refer to “Video” which starts
on page 26.)
Video window
touchpanel has
no display.
Incorrect VT Pro-e
project file loaded.
Make sure that video window
object resides in project, re-
compile and reload.
Improper Ethernet
connection (IEC).
Verify proper connection at
touchpanel LAN port.
Incorrect touchpanel
selected in SIMPL
Windows.
Select “Touchpanel (Ethernet)”
instead of “Touchpanel
(Cresnet)”.
Another device set to
the same IP address.
Obtain new touchpanel static IP
address.
Communications
via the LAN port
is not
functioning.
Possible bad port on the
hub.
Use crossover cable to connect
directly to the Ethernet port on
a PC and ping the IP address
of the touchpanel to confirm
communication. If it is good,
confirm hub port by testing with
another Ethernet device.
Check Network Wiring
Use the Right Wire
In order to ensure optimum performance over the full range of your installation
topology, Crestron Certified Wire and only Crestron Certified Wire may be used.
Failure to do so may incur additional charges if support is required to identify
performance deficiencies because of using improper wire.
Calculate Power
CAUTION:
Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.
CAUTION:
Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Please use the Crestron Power
Calculator to help calculate how much power is needed for the system
(
).
When calculating the length of wire for a particular Cresnet run, the wire gauge and
the Cresnet power usage of each network unit to be connected must be taken into
consideration. Use Crestron Certified Wire only. If Cresnet units are to be daisy-
chained on the run, the Cresnet power usage of each network unit to be daisy-
chained must be added together to determine the Cresnet power usage of the entire
chain. If the unit is home-run from a Crestron system power supply network port, the
Cresnet power usage of that unit is the Cresnet power usage of the entire run. The
wire gauge and the Cresnet power usage of the run should be used in the following
equation to calculate the cable length value on the equation’s left side.
Operations Guide – DOC. 6675A
Isys i/O
®
Tilt Touchpanel Media Center: TPMC-12
•
61
