Isys i/O
®
Tilt Touchpanel Media Center
Crestron
TPMC-12
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPMC-12 Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
Touchpanel is not
communicating with the
network.
Use Crestron Toolbox (via
SIMPL Windows or VT Pro-e)
to poll the network. Verify
network connection to the
touchpanel.
Touchpanel does
not function.
Touchpanel is
incorrectly calibrated.
Enter the setup menu or use
Crestron Toolbox to initiate
the calibration sequence and
recalibrate. (Refer to “Touch
Screen” which starts on page
22.)
Incorrect network wiring.
Touch the screen to remove
any message and verify
correct wiring to all
connectors.
Touchpanel Cresnet ID
is not set to match the
Net ID in the SIMPL
program.
Use Crestron Toolbox to poll
the network. Verify that the
Cresnet ID for the touchpanel
is properly set to match the
Net ID in the SIMPL program.
Touchpanel is not
responding.
Touchpanel Cresnet ID
is not unique; two or
more units share the
same ID.
Use Crestron Toolbox to poll
the network and verify that
each ID is used only once.
Standby timeout has
elapsed.
Touch the screen to
reactivate.
Touchpanel
display is dark.
Screen brightness is
improperly set.
Adjust screen brightness from
the setup menu. (Refer to
“Setup Menu Details” which
starts on page 19.)
Unexpected
response from the
touchpanel.
Touchpanel is
incorrectly calibrated.
Enter the setup menu or use
Crestron Toolbox to initiate
the calibration sequence and
recalibrate. (Refer to “Touch
Screen” which starts on page
22.)
(Continued on following page)
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Isys i/O
®
Tilt Touchpanel Media Center: TPMC-12
Operations Guide – DOC. 6675A
