Crestron
HD-MD8X1/HD-MD8X2
QuickSwitch HD HDMI Switcher
Operations & Installation Guide – DOC. 6714B
QuickSwitch HD HDMI Switcher: HD-MD8X1/HD-MD8X2
23
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations.
If further assistance is required, please contact a Crestron customer service
representative.
HD-MD8X1/2 Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
Device does not
function.
Device is not
communicating with the
network.
Use Crestron Toolbox to poll
the network. Verify network
connection to the device.
Device is not receiving
power from a Crestron
power source.
Use a Crestron power source.
Verify connections.
Device is not receiving
sufficient power.
Use the Crestron Power
Calculator to help calculate
how much power is needed
for the system.
PWR
LED does
not illuminate.
Switcher is not receiving
power.
Verify that cables plugged
into the
NET
ports are
secure.
NET
LED does
not illuminate.
Cresnet connection is
not used.
Use a Cresnet connection.
Net ID is not set to
match the Net ID in the
Crestron Studio or
SIMPL Windows
program.
Using Crestron Toolbox, poll
the network. Verify that the
Net ID for the switcher is set
to match the ID specified in
the Crestron Studio or SIMPL
Windows program.
Incorrect audio or
video displayed.
Audio is routed
separately from video.
Reroute audio together with
video.
Distorted audio or
video.
Source does not match
capabilities of
destination.
Use Crestron Toolbox to
manage EDID capabilities of
devices in the system.
Loss of
functionality due
to electrostatic
discharge.
Improper grounding.
Check that all ground
connections have been made
properly.
Check Network Wiring
Use the Right Wire
To ensure optimum performance over the full range of the installation topology, use
Crestron Certified Wire only. Failure to do so may incur additional charges if
support is required to identify performance deficiencies because of using improper
wire.
