Crestron
TPMC-12
Isys
®
12” Tilt Touch Screen
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPMC-12 Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
Touch screen is not
communicating with the
network.
Use Crestron Toolbox (via
SIMPL Windows or VT Pro-e)
to poll the network. Verify
network connection to the
touch screen.
Touch screen
does not function.
Touch screen is
incorrectly calibrated.
Enter the setup menu or use
Crestron Toolbox to initiate
the calibration sequence and
recalibrate. (Refer to “Touch
Screen” which starts on page
21.)
Incorrect network wiring.
Touch the screen to remove
any message and verify
correct wiring to all
connectors.
Touch screen Cresnet
ID is not set to match
the Net ID in the SIMPL
program.
Use Crestron Toolbox to poll
the network. Verify that the
Cresnet ID for the touch
screen is properly set to
match the Net ID in the
SIMPL program.
Touch screen is
not responding.
Touch screen Cresnet
ID is not unique; two or
more units share the
same ID.
Use Crestron Toolbox to poll
the network and verify that
each ID is used only once.
Standby timeout has
elapsed.
Touch the screen to
reactivate.
Touch screen
display is dark.
Screen brightness is
improperly set.
Adjust screen brightness from
the setup menu. (Refer to
“Setup Menu Details” which
starts on page 18.)
Unexpected
response from the
touch screen.
Touch screen is
incorrectly calibrated.
Enter the setup menu or use
Crestron Toolbox to initiate
the calibration sequence and
recalibrate. (Refer to “Touch
Screen” which starts on page
21.)
(Continued on following page)
Operations Guide – DOC. 6675C
Isys
®
12” Tilt Touch Screen: TPMC-12
•
59
