Crestron Isys
®
TPS-12G/15G-QM-L
Wall Mount Touchpanels
TPS-12G/15G-L Troubleshooting (continued)
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Touchpanel does not
communicate with
RS-232 devices.
Incorrect RS-232
settings.
Match communication settings of
touchpanel to peripheral device.
Touchpanel display is
dark.
Standby timeout has
elapsed.
Touch the screen to reactivate.
Unexpected response
from the touchpanel.
Touchpanel is
incorrectly calibrated.
Enter “SETUP MODE” and recalibrate.
Improper Ethernet
connection (IEC).
Verify proper connection at touchpanel
LAN port.
Communications via the
LAN port is not
functioning.
Another device set to
the same IP address.
Obtain new touchpanel static IP
address.
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling the Crestron corporate headquarters at 1-888-CRESTRON [1-888-273-7876].
For assistance in your local time zone, refer to the Crestron website
(www.crestron.com) for a listing of Crestron worldwide offices.
You can also log onto the online help section of the Crestron website to ask
questions about Crestron products. First-time users will need to establish a user
account to fully benefit from all available features.
Future Updates
As Crestron improves functions, adds new features, and extends the capabilities of
the TPS-12G/15G-L, additional information may be made available as manual
updates. These updates are solely electronic and serve as intermediary supplements
prior to the release of a complete technical documentation revision.
Check the Crestron website periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.
Operations Guide – DOC. 6356
Wall Mount Touchpanels: TPS-12G/15G-QM-L
¥
61