DigitalMedia 8G+™ Transmitter 200
Crestron
DM-TX-200-C-2G
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
DM-TX-200-C-2G Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
PWR
LED does
not illuminate.
Device is not receiving
power.
If device is powered over DM:
•
Verify cable connections
to the
DM OUT
port.
•
Verify that device
connected to the
DM OUT
port can provide
power to this device.
If device is powered from
power pack connected to 2-pin
terminal block, verify power
pack connections to the device
and to the power outlet.
Device cannot
establish a link to the
device connected to
the
DM OUT
port.
Verify cable connection to the
DM OUT
port.
8G LINK
LED
(front) and green
LED on
DM OUT
port (rear) do not
illuminate.
A problem exists with
the FPGA firmware.
Reload the firmware using
Crestron Toolbox.
Device cannot
pass HDCP video
from the
DM OUT
port.
Display connected to
the
DM OUT
port is
not HDCP compliant.
Verify that
HDMI IN
content is
HDCP protected and that
DM OUT
amber LED is
blinking.
HDMI input is not
selected.
Verify that HDMI is routed on
device symbol.
Device cannot
pass audio and
video from HDMI
input.
HDMI source is not
transmitting.
Verify that
HDMI IN
LED is
illuminated.
PC input is not
selected.
Verify that PC input is routed
on device symbol.
Device cannot
pass audio and
video from PC
input.
PC source is not
transmitting.
Verify that
PC
LED is
illuminated.
Loss of
functionality due
to electrostatic
discharge.
Improper grounding.
Check that all ground
connections have been made
properly.
NOTE:
For more advanced diagnostics, use the DMTool in Crestron Toolbox.
26
•
DigitalMedia 8G+™ Transmitter 200: DM-TX-200-C-2G
Operations & Installation Guide – DOC. 7320A
