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Crestron Crestron Isys TPS 6000L Operation Manual Download Page 31

Crestron Isys™ 

TPS-6000L

 

 

15 Inch Lectern Touchpanel

 

TPS-6000L Touchpanel Toubleshooting (Continued) 

TROUBLE

POSSIBLE 

CAUSE(S)

CORRECTIVE ACTION

Touchpanel 
display is 

Standby timeout has 
elapsed.

Touch screen to reactivate. 

dark.

Screen brightness is 
improperly set.

Enter "SETUP MODE" and alter screen 
brightness from the Setup Menu.

Unexpected 
response 
from 
touchpanel.

Touchpanel is 
incorrectly calibrated. 

Enter "SETUP MODE" and recalibrate. 

 

Further Inquiries 

If after reviewing this Operations Guide for the TPS-6000L touchpanel, you cannot 
locate specific information or have questions, please take advantage of Crestron's 
award winning customer service team by calling:  

• 

In the US and Canada, call Crestron’s corporate headquarters at  
1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.  

• 

In Europe, call Crestron International at +32-15-50-99-50. 

• 

In Asia, call Crestron Asia at +852-2341-2016. 

• 

In Latin America, call Crestron Latin America at +5255-5093-2160. 

• 

In Australia, call Crestron Pacific at +613-9480-2999. 

For local support from exclusive Crestron factory-trained personnel in New Zealand 
call Amber Technologies at +649-410-8382. 

 

Operations Guide - DOC. 5825 

15 Inch Lectern Touchpanel: Crestron Isys™ TPS-6000L  

•

  27 

Summary of Contents for Crestron Isys TPS 6000L

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Page 3: ...L Windows 20 How the Program Works 21 How to Create the Program 21 Reserved Join Numbers 24 Problem Solving 26 Troubleshooting 26 Further Inquiries 27 Appendix A WAV File Audio Messages 28 Downloadable WAV Files 28 To Record a WAV File Message 29 To Convert a WAV File 30 To Create WAV Messages from Individual Files 31 Set WAV File or Message Properties Save and Exit 34 VT Pro e Sound Manager 37 Ap...

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Page 5: ... the control problem at hand Thus very large number of functions can be made available to the user without the confusion associated with hardware panels of that complexity Icons graphics and text can dramatically increase any user s comprehension of the control environment Devices functions and control zones are quickly organized and more easily accessed The TPS 6000L touchpanels offer Three non i...

Page 6: ... source The audio amplifiers output two watts per channel Refer to Appendix A WAV File Audio Messages on page 28 for WAV file details There is a built in microphone in the touchpanel which is amplified to produce a line level differential output The microphone amplifier has two modes AGC or fixed gain The AGC is selectable using an internal join number refer to Reserved Join Numbers on page 24 I O...

Page 7: ...to load files to a touchpanel without a network connection In the event that modular cables or an RJ11 to DB9F adapter is not available the table and diagram below provides information so that the cable can be fabricated on site Refer to Appendix B RS 232 Protocol on page 40 for protocol details RS 232 Pinouts PIN DESCRIPTION 1 CTS 2 GND 3 RXD 4 TXD 5 RTS 6 No Connect N C PC to TPS 6000L Cable Spe...

Page 8: ...rdware is housed in a black metal enclosure All audio video Ethernet RS 232 and network connections are made at the rear of the unit Two grills located on the front of the unit conceal four speakers and a microphone NOTE Video RGB and Ethernet connections are available after installing the appropriate expansion card into the TPS 6000L touchpanel Physical Views of the TPS 6000L Touchpanel Front Sid...

Page 9: ... 536 colors 262 144 colors with TPS XVGAL or TPS XVIDL View Screen Illumination Edgelit Fluorescent View Screen Touch Screen Resistive Membrane 1 The individual power requirements for the expansion cards are TPS ENETL 4Watts 0 167 Amps 24 VDC TPS VIDL 8 Watts 0 333 Amps 24 VDC TPS XVGAL 10 Watts 0 417 Amps 24 VDC 2 The latest software versions can be obtained from the Downloads page SIMPLWIN TOUCH...

Page 10: ...e a clean damp non abrasive cloth with any commercially available non ammonia glass cleaner Remove bezels to clean entire touchscreen surface Apply cleaning solution to the cloth rather than the surface of the touchscreen Wipe touchscreen clean and avoid ingress of moisture within the panels Network Wiring NOTE When making wire connections refer to the latest revision of the Cresnet Network Interc...

Page 11: ...he other three conductors Hardware Hookup The TPS 6000L touchpanel installs simply and cleanly into existing or newly constructed walls with back box and drywall mounting options Back Box Mounting Back box mounting is typically used at new construction sites The optional back box BB 6000 includes the necessary hardware brackets and electrical box which provides a secure enclosure that can be faste...

Page 12: ...051 supplied to mounting surface verify that the template is level 4 Cut out and remove the traced shape of the mounting surface 5 Drill four 5 16 holes as marked on template Refer to Appendix C Cutout Detail of Supplied Template on page 42 for an illustrative reference 6 Drill 12 holes marked A on template with 20 bit Refer to Appendix C Cutout Detail of Supplied Template on page 42 for an illust...

Page 13: ...h expansion card 12 Position the touchpanel less the faceplate into the opening and secure with eight pan head screws supplied Tighten by hand do not fully tighten screws Positioning Touchpanel into Opening DRYWALL NOTE WIRING NOT SHOWN FOR CLARITY POSITION AND SECURE TOUCHPANEL INTO OPENING 13 Use the 2 Phillips screwdriver and fully tighten all 12 pan head screws Use caution and do not crack or ...

Page 14: ...tion Exit and Run Program Setup and Diagnostics Main Menu The Exit and Run Program button verifies that all of the setup information has been saved to EEPROM and displays the main page that has been programmed into your system The remaining buttons on the Main Menu open other menus which are discussed in subsequent paragraphs Calibration Menu Calibration of the touchscreen is required if the activ...

Page 15: ...on from the Main Menu should only be used under supervision from a Crestron technical support representative during telephone support Most of the options available from the Diagnostics Menu shown after this paragraph are numeric in nature and their interpretation is beyond the scope of this manual Diagnostics Menu Setup Menu To obtain the Setup Menu shown after this paragraph select the Setup butt...

Page 16: ... Menu e g 99 brightness is shown in the illustration Percentage can vary from 0 low brightness to 100 full brightness DOWN and UP buttons decrease and increase the brightness respectively Panel Tracking Panel tracking is a useful communication feature between touchpanels when more than one touchpanel exists on the network Two buttons centrally located in the bottom row of the Setup Menu control pa...

Page 17: ...te Sample Display from Ethernet Button Press Return Select the Return button located at the lower right corner of the Setup Menu after setup parameters have been set Interface Menu The touchpanel communicates with a control system to activate other controls or to display feedback from components within the system The communication interface must be correctly specified or communication will not occ...

Page 18: ...e CIP to permit this protocol recognition and Disable CIP to prohibit any CIP connection The Interface Menu allows for four RS 232 communication options console i e loading programs control i e non Crestron device mouse input or external touch screen input The four buttons in the upper right corner of the menu are available for selection Crestron suggests that even if there is no intent to use the...

Page 19: ... an external source and audible key clicks on each individual touchpanel This feature is a useful feedback tool or can enhance a custom interface Audio Menu Volume for each audio type is controlled with the up and down arrow buttons in the first row For example the WAV File Volume value is shown as a red bar graph and is controlled with the WAV down and WAV up arrow buttons Line and key click volu...

Page 20: ...Pro e the panel designer has the option to suppress the key click on a button by button basis from the Button Properties dialog It is possible to enable disable all audio types WAV line and key click with the press of a single button The All Audio On and All Audio Off buttons allow for global muting Select the All Audio On button to enable audio select the All Audio Off button to disable audio The...

Page 21: ...s Portray RGB Sample 3 While viewing the sample of the input signal use the arrow buttons around the Center button and then the other arrow buttons to position and compress expand the sample so that it fills the entire screen NOTE The Center button only needs to be used if the sample disappears from the screen while making adjustments in step 3 4 While viewing the sample of the input signal use th...

Page 22: ... button opens the Video Menu from which the user can adjust video settings The TPS 6000L can display video from up to two different video sources Both of these signals are automatically set up as NTSC or PAL composite or S Video Selecting the Video button located to the right on the top row of the Setup Menu displays the Video Menu shown after this paragraph Video Menu Use this screen to select on...

Page 23: ...lt the VT Pro e help file Multi mode objects offer high performance programming The single most advanced VT Pro e high performance programming technique involving the TPS 6000L is the concept of multi mode objects A multi mode object i e button legend etc is an object drawn on a VT Pro e page that can have one or more active and inactive visible settings modes Each multi mode object has a minimum ...

Page 24: ...bol Intensive Master Programming Language is an easy to use programming language that is completely integrated and compatible with all Crestron system hardware The objects that are used in SIMPL are called symbols SIMPL Windows offers drag and drop functionality in a familiar Windows environment SIMPL Windows is Crestron Electronics software for programming Crestron control systems It provides a w...

Page 25: ...the buttons on the TPS 6000L for room 1 join numbers 1 through 8 the corresponding signal goes high on the input of the Interlock symbol for room 1 The corresponding output of the Interlock latches high Since the Interlock is mutually exclusive only that output is high The corresponding relay then latches high on the CNXRY 16 card How to Create the Program Configuration Manager NOTE SIMPL Windows ...

Page 26: ...er Programming Manager Use the Programming Manager workspace Project Program System in SIMPL Windows to select symbols and assign their respective signals For this example a TPS 6000L and CNXRY 16 symbols were added automatically when the devices were added to the system in the Configuration Manager workspace Expand the Network Modules folder and double click on the touchpanel for a detail view al...

Page 27: ... drop into Detail View Assign signals as shown after this paragraph Detail View of the CNXRY 16 in SIMPL Windows Programming Manager All logic symbols necessary for the SIMPL Windows program must be added from the Symbol Library in the Programming Manager workspace In this example drag and drop two Interlock symbols from the Memory folder into the Logic folder in Program View Expand the Logic fold...

Page 28: ... 17105 Video S Video 2 17106 Video Auto Detect 2 17111 Video Brightness Increase 17112 Video Brightness Decrease 17113 Video Contrast Increase 17114 Video Contrast Decrease 17115 Video Saturation Increase 17116 Video Saturation Decrease 17117 Video Hue Increase 17118 Video Hue Decrease Join numbers 17016 through 17031 corresponds to Preset 1 through Preset 16 sequentially System Digital Reserved J...

Page 29: ... Audio Volume Decrease 17316 WAV Audio Balance Left 17317 WAV Audio Balance Right Ethernet Digital Reserved Join Numbers for TPS 6000L Touchpanels JOIN NUMBER FUNCTION VALUE 17401 Ethernet Port On 17402 Ethernet Port Off RS 232 Digital Reserved Join Numbers for TPS 6000L Touchpanels JOIN NUMBER FUNCTION VALUE 17600 RS 232 Port Baud Rate 115200 17601 RS 232 Port Baud Rate 57600 17602 RS 232 Port Ba...

Page 30: ...etwork Verify network connection to the touchpanel Verify touchpanel is in CRESNET MODE as defined in Interface Menu page 13 Touchpanel is not receiving network power Confirm that power is supplied to the network Touchpanel is incorrectly calibrated Enter SETUP MODE and recalibrate Touchpanel is not Incorrect network wiring Touch screen to remove message and verify correct wiring to all connectors...

Page 31: ...the TPS 6000L touchpanel you cannot locate specific information or have questions please take advantage of Crestron s award winning customer service team by calling In the US and Canada call Crestron s corporate headquarters at 1 888 CRESTRON 1 888 273 7876 or 1 201 767 3400 In Europe call Crestron International at 32 15 50 99 50 In Asia call Crestron Asia at 852 2341 2016 In Latin America call Cr...

Page 32: ... pre recorded files and contains descriptions as well as procedures on how to use Sound Recorder to record edit and convert WAV file messages For more information about how to use Sound Recorder refer to its User s Guide and extensive help information provided with the software The last section of this appendix describes how to use VT Pro e to attach WAV files to a touchpanel project Downloadable ...

Page 33: ...tion the following procedure uses the PC mouse and pull down Menu Bar To record a WAV file message perform the following procedure 1 At the Windows taskbar select Start Programs Accessories For Windows 95 NT select Multimedia for Windows 98 select Entertainment Select Sound Recorder and the Sound Recorder opens as shown below Open Sound Recorder 2 Select File New as shown below Create New File to ...

Page 34: ...s of the application the following procedure uses the PC mouse and pull down Menu Bar To convert a WAV file perform the following procedure 1 At the Windows taskbar select Start Programs Accessories For Windows 95 NT select Multimedia for Windows 98 select Entertainment Select Sound Recorder and the Sound Recorder opens as shown below Open Sound Recorder 2 Select File Open browse to the directory ...

Page 35: ...e manufacturer s directions NOTE Although there are alternative methods for selecting the commands of the application the following procedure uses the PC mouse and pull down Menu Bar To create messages from individual WAV files perform the following procedure 1 At the Windows taskbar select Start Programs Accessories For Windows 95 NT select Multimedia for Windows 98 select Entertainment Select So...

Page 36: ... shown below Insert First WAV File 4 From the insert file dialog box shown below browse to the directory or folder that contains the first WAV file to be inserted and open the file Open First WAV File 32 15 Inch Lectern Touchpanel Crestron Isys TPS 6000L Operations Guide DOC 5825 ...

Page 37: ...he file File Insertion Point 6 Again select Edit Insert File as shown below Insert Another WAV File 7 Browse to the directory or folder that contains the next WAV file to be inserted and open the file 8 Repeat the above three steps until all desired files have been inserted 9 Proceed to Set WAV File or Message Properties Save and Exit on page 34 To create another message follow that procedure to s...

Page 38: ... the application the following procedure uses the PC mouse and pull down Menu Bar To set the WAV file or message properties save the file and exit Sound Recorder perform the following procedure 1 Select File Properties as shown below Access File Properties 2 When the Properties for Sound dialog box opens click on Convert Now Access File Properties Conversion 34 15 Inch Lectern Touchpanel Crestron ...

Page 39: ...ct File Format 4 Make sure that the Attributes field has a suitable format i e 8 000 Hz 8 Bit Mono selected If not select it as shown below Select File Attributes NOTE After the format and attributes have been selected the conversion format may be saved as a convenient name such as TPS Format Operations Guide DOC 5825 15 Inch Lectern Touchpanel Crestron Isys TPS 6000L 35 ...

Page 40: ... button Set the File Properties 6 To complete the file properties conversion click OK Complete File Properties Conversion 7 Select File Save or Save As to rename the file to save the file with the acceptable format Save File 36 15 Inch Lectern Touchpanel Crestron Isys TPS 6000L Operations Guide DOC 5825 ...

Page 41: ...lick is enabled on a touchpanel each press of the touchpanel results in an audible click It may be desirable to conceal the keyclick sound for certain buttons e g if the button triggers playing of a WAV file Using VT Pro e the panel designer has the option to suppress the keyclick on a button by button basis from the Button Properties dialog Crestron VT Pro e version 2 1 0 and later contains an au...

Page 42: ... 2 Each WAV file must have the correct audio format and attributes for the TPS 6000L target type selected in VT Pro e Refer to Appendix A WAV File Audio Messages on page 28 for acceptable formats 3 There are three system wide join numbers that the designer can define The first sound playing from panel differs from the other two in that it is triggered from the panel a Sound Playing from Panel The ...

Page 43: ... field adjacent to the Browse button 2 If necessary select the Play button to verify that the file in the browse field is the desired file 3 Select the Add button to transfer the WAV file to the Sound List table located below the browse field The audio parameters of the file also appear to the right of the table 4 Repeat steps 1 through 3 for each desired WAV file NOTE To remove a WAV file from th...

Page 44: ... code in the format P cr lf where is a three character decimal number in the range of 1 through 999 providing for up to 999 functions When the button is released a similar code is generated with an R in place of the P Given that only one button may be pressed at a time an R code always follows a P code A fixed three digit format is used to simplify software on the host Codes may be sent to the tou...

Page 45: ... not currently displayed The text pointer is a number in the range of 1 through 127 preceded by the pound symbol If text is omitted the text field is cleared If text exists it is added to the text field For example consider the following string 3Now is the time cr 3for all good men cr 3to come to the cr 3aid of the party cr Assuming that a button with an 3 text pointer was being displayed the cont...

Page 46: ...000LW UNIT CUTOUT NOT FOR MOUNTING BB 6000 A CRESTRON A A 20 DRILL 5 16 DRILL A A A 13 300 in 33 782 cm A A A 161 M A A A The actual cutout dimensions are 13 800 in 35 052 cm wide by 12 100 in 30 734 cm high However Crestron recommends that the supplied template be used to avoid any error 42 15 Inch Lectern Touchpanel Crestron Isys TPS 6000L Operations Guide DOC 5825 ...

Page 47: ... data or instructions from or to another computer b for local campus or wide area network internet or web hosting services or c pursuant to any rental sharing or service bureau arrangement The Software is designed as a software development and customization tool As such Crestron cannot and does not guarantee any results of use of the Software or that the Software will operate error free and You ac...

Page 48: ...y 90 days from the date of receipt and b that any hardware accompanying the Software will be subject to its own limited warranty as stated in its accompanying written material Crestron shall at its option repair or replace or refund the license fee for any Software found defective by Crestron if notified by you within the warranty period The foregoing remedy shall be your exclusive remedy for any ...

Page 49: ...d This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON dealer Purchasers should inquire of the dealer regarding the nature and extent of the dealer s warranty if any CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any application other than that for which it was intended or if it has been subjected to misuse a...

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