Mouse/Keyboard Controller
Crestron
CNMK
18
•
Mouse/Keyboard Controller: CNMK
Operations Guide - DOC. 5699A
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations. If further
assistance is required, please contact a Crestron customer service representative.
CNMK Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
The wrong power supply is
used.
Use a Crestron power supply.
The unit does not
function. The green
PWR LED is not
illuminated.
The unit is not receiving power,
or is receiving insufficient
power.
Verify that cables plugged into
the NET port are secure. Verify
that the power supply is correct.
The unit Net ID does not match
the one in the program.
Verify that the CNMK Net ID
matches the Net ID in the
software program.
The unit does not
function. The yellow
NET LED is not
illuminated.
There is a loose connection
located within the network.
Verify that the cable plugged
into the NET port is secure.
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling the Crestron corporate headquarters at 1-888-CRESTRON [1-888-273-7876].
For assistance in your local time zone, refer to the Crestron website
(
) for a listing of Crestron worldwide offices.
You can also log onto the online help section of the Crestron website to ask
questions about Crestron products. First-time users will need to establish a user
account to fully benefit from all available features.
Future Updates
As Crestron improves functions, adds new features, and extends the capabilities of
the CNMK, additional information and programming examples may be made
available as manual updates. These updates are solely electronic and serve as
intermediary supplements prior to the release of a complete technical documentation
revision.
Check the Crestron website periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.