Crestron
CEN-ERFGW-POE
Extended Range Wireless Gateway
CEN-ERFGW-POE Troubleshooting (Continued)
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE
ACTION
Gateway is in
vicinity of metal.
Verify that large
amount of metal is not
in vicinity of
transmission.
Touch screen or
remote is not
functioning
correctly.
Refer to the “Problem
Solving” section of the
guide for the device.
Intermittent
response from
gateway during
communication
with touch
screen or
remote.
Touch screen or
remote is out of
range.
Position the device
within operating range
or relocate gateway.
Refer to
“Specifications” which
starts on page 3 for
details.
Network wiring is
incorrect.
Check network cabling
for solid connections
and correct pinouts.
Gateway is not
shown on
Network Device
Tree when
polling through
Toolbox. Other
devices are
reported.
Gateway is
damaged.
Contact a Crestron
customer service
representative.
Multiple touch
screens or
remotes only
operate one at a
time.
Multiple touch
screens or remotes
are set to the same
RF ID.
Use Crestron Toolbox
to poll the network.
Check the RF ID for
the device, then refer
to the “Setup” section
of the guide for the
device to set its RF ID
to match the RF ID in
the SIMPL program.
Operations & Installation Guide – DOC. 7158A
Wireless Gateway: CEN-ERFGW-POE
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