Troubleshooting & FAQ’s B-7
Problems with
File Transfers on
Some VIA
Chipset
Motherboards
After you install the Audigy card on a VIA chipset motherboard, you may have the slight chance of seeing
one of the following:
When transferring large amounts of data, the computer stops responding (‘hangs’) or restarts
itself, OR Files transferred from another drive are incomplete or corrupted.
These problems appear in a small number of computers, which contain the VIA VT82C686B controller
chipset on their motherboards.
To verify if your motherboard has the VT82C686B chipset:
❑
Refer to your computer or motherboard manual, or
❑
In Windows:
i. Click Start -> Settings -> Control Panel.
ii. Double-click the System icon.
iii. Click the Device Manager or Hardware tab.
iv. Click the Systems devices icon.
v. In the list that appears, see if the items highlighted in
vi. If the items appear, remove your computer cover and
locate the VIA chipset on your motherboard. (Take note
of the safety precautions on page 2-3.)
vii. The VT82C686B chipset has its model number inscribed
on the chip.
If you have the VT82C686B chipset:
❑
Creative recommends that you first contact your computer
vendor or motherboard manufacturer for the latest solution.
❑
Some users have solved the above problems by doing one or
both of the following:
•
downloading the latest VIA 4in1 drivers from http://
www.viatech.com*,
Figure B-1: Device Manager tab
Summary of Contents for Platinum eX
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