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A

General Specifications

This section displays the specifications of your
Sound Blaster Audigy card, Audigy Extension card and
external Audigy Drive.

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Summary of Contents for Platinum eX

Page 1: ... the Sound Blaster Audigy logo the Sound Blaster PCI logo EAX ADVANCED HD Multi Environment Environment Panning Environment Reflections Environment Filtering Environment Morphing Creative Multi Speaker Surround Inspire and Oozic are trademarks of Creative Technology Ltd in the United States and or other countries E mu and SoundFont are registered trademarks of E mu Systems Inc Cambridge SoundWorks...

Page 2: ...possibility that the Software will be used on more than one computer at a time 3 Stand Alone Basis You may use the Software only on a stand alone basis such that the Software and the functions it provides are accessible only to persons who are physically present at the location of the computer on which the Software is loaded You may not allow the Software or its functions to be accessed remotely o...

Page 3: ...you will use CDDB Data the CDDB Client and CDDB Servers for your own personal non commercial use only You agree not to assign copy transfer or transmit the CDDB Client or any CDDB Data to any third party YOU AGREE NOT TO USE OR EXPLOIT CDDB DATA THE CDDB CLIENT OR CDDB SERVERS EXCEPT AS EXPRESSLY PERMITTED HEREIN You agree that your non exclusive license to use the CDDB Data the CDDB Client and CD...

Page 4: ...f the Software Should the Software prove defective you and not Creative or its distributors or dealers assume the entire cost of all necessary servicing repair or correction This warranty gives you specific legal rights and you may also have other rights which vary from country state to country state Some countries states do not allow the exclusion of implied warranties so the above exclusion may ...

Page 5: ...Creative as advocating or authorising the infringement of local and or international laws applicable to your jurisdiction SPECIAL PROVISIONS APPLICABLE TO THE EUROPEAN UNION IF YOU ACQUIRED THE SOFTWARE IN THE EUROPEAN UNION EU THE FOLLOWING PROVISIONS ALSO APPLY TO YOU IF THERE IS ANY INCONSISTENCY BETWEEN THE TERMS OF THE SOFTWARE LICENSE AGREEMENT SET OUT EARLIER AND IN THE FOLLOWING PROVISIONS...

Page 6: ...the receiver is connected Consult the dealer or an experienced radio TV technician CAUTION To comply with the limits for the Class B digital device pursuant to Part 15 of the FCC Rules this device must be installed in computer equipment certified to comply with the Class B limits All cables used to connect the computer and peripherals must be shielded and grounded Operation with non certified comp...

Page 7: ...2 FCC Part 15 Subpart B Complies with Canadian ICES 003 Class B This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesirable operation Ce matériel est conforme à la section 15 des régles FCC Son Fonctio...

Page 8: ...our Sound Blaster Audigy Card 1 3 Your Audigy Extension Card 1 4 Your External Audigy Drive 1 5 Adjusting Headphones Volume and Microphone Gain 1 6 Using the Audigy Drive control knobs 1 6 Using Creative Surround Mixer 1 7 Using a Remote Control with Your Computer 1 7 2 Installing Hardware Installation Steps 2 2 Step 1 Prepare the external Audigy Drive 2 2 Step 2 Prepare your computer 2 3 Step 3 C...

Page 9: ...ns 3 4 Reinstalling Applications 3 4 Updating Windows 2000 Service Pack 2 3 5 4 Sound Blaster Audigy Applications Creative Sound Blaster Audigy Applications 4 2 Creative Taskbar 4 2 Creative Sound Blaster Audigy Online Quick Start English only 4 3 Creative Sound Blaster Audigy Experience English only 4 3 EAX ADVANCED HD Gold Mine Experience English only 4 3 Creative Diagnostics 4 3 Creative Surrou...

Page 10: ...und movies 5 3 Compiling personal albums 5 3 Content Creation 5 4 Organizing SoundFont banks 5 4 Applying voice effects 5 4 Recording sound and effects 5 4 Capturing and editing videos 5 4 Advanced Content Creation 5 5 Recording multi tracks with ASIO 5 5 Creating music 5 5 Recording and transcribing music 5 5 Recording and editing musical instruments 5 5 Recording digital audio 5 5 Creating multi...

Page 11: ...igy Drive A 5 B Troubleshooting FAQ s Problems Installing Software B 2 Problems with Sound B 3 Problems with File Transfers on Some VIA Chipset Motherboards B 7 Insufficient SoundFont Cache B 8 Problems With Joysticks B 8 Problems with Multiple Audio Devices B 9 Problems with Sound Blaster Live Series or Sound Blaster PCI512 card B 11 Resolving I O Conflicts B 11 Problems with Encore DVD Player no...

Page 12: ...ledgebase C 1 Webchat C 2 eMail C 2 Telephone C 2 Download Drivers C 2 Download Manuals C 2 If You Have a Problem C 3 Returning a product for repair C 4 Operating Hours C 4 Limited Warranty C 5 Creative European Contact Centre ...

Page 13: ...Introduction ...

Page 14: ...ning experience The external Audigy Drive is designed for your convenience You can place it away from the computer and nearer to your work area On its front panel you can plug in your microphone and headphones and adjust the gain volume The external Audigy Drive also provides Creative SB1394 MIDI and digital connectors for your audio video recording and content authoring purposes The SB1394 port p...

Page 15: ...realism in gaming music and movies Sound Blaster Audigy delivers superior audio fidelity and sophisticated reverb effects for an unsurpassed digital entertainment experience Additionally advanced new algorithms offer powerful 3D localization effects for all speaker configurations In games experience multiple audio effects each positioned in 3D Enjoy Dolby Digital 5 1 audio with your movies Record ...

Page 16: ...ons on your Sound Blaster Audigy card In Your Package The following items are included in your package Sound Blaster Audigy card Audigy Extension card External Sound Blaster Audigy Drive and IR remote control Internal SB1394 cable Audigy Extension cable AUD_EXT Joystick cable Digital CD audio cable Power splitter cable Mini DIN to standard DIN adapter 4 rubber feet 2 non alkaline AAA batteries twi...

Page 17: ...r AMD 450 MHz processor 3DNow for SB1394 applications or games SB1394 works only on Windows 98 SE Windows Me Windows 2000 or Windows XP 128 MB RAM for digital video DV capture and editing recommended Ultra DMA hard disk with 1 GB workspace ATA 100 7 200 rpm type and 6 GB recommended for DV applications Games 128 MB RAM recommended 3D graphics accelerator with at least 8 MB of texture RAM available...

Page 18: ...www europe creative com site for the latest Sound Blaster news and products The site also includes information on making purchases technical help and CreativeWare updates Technical Support Visit www europe creative com support kb for general help Document Conventions The following typographical conventions are used throughout this manual The notepad icon indicates information that is of particular...

Page 19: ...1 About the Sound Blaster Audigy Card and external Audigy Drive This chapter gets you ready to install the Sound Blaster Audigy hardware Audigy card and the connectivity of the card ...

Page 20: ...you have these In addition you will also need an available PCI slot and another adjacent available slot on your computer Sound Blaster Audigy card External Audigy Drive Internal SB1394 cable AUD_EXT Joystick cable Rubber feet Digital CD audio cable Philips head screwdriver not included Audigy Extension card SB1394 Digital Video cable Audigy Extension cable Power supply splitter cable ...

Page 21: ...Blaster Audigy card Rear Out jack LIN_OUT2 Connects to powered speakers or an external amplifier for audio output Line Out jack LIN_OUT1 Connects to powered speakers or an external amplifier for audio output Also supports headphones Telephone Answering Device connector TAD Provides a mono connection from a standard voice modem and transmits microphone signals to the modem AUX In connector AUX_IN C...

Page 22: ...gy card SB1394 Extension port Connects to the 6 pin SB1394 connector on the Audigy Extension cable Also connects to an IEEE1394 compatible external device such as a digital video camcorder digital still camera printer or scanner Audigy Extension connector Connects to the 44 pin DB connector on the Audigy Extension cable Audio Extension Joystick header Connects to the AUD_EXT and Joystick connector...

Page 23: ...ntrol the microphone gain continue to turn clockwise See Adjusting Headphones Volume and Microphone Gain on page 1 6 Line In 2 Mic In 2 jack Connects to high quality dynamic microphones or audio devices such as electric guitars and DAT or MiniDisc players RCA Auxiliary In jacks Connects to consumer equipment such as VCRs TVs and CD players via RCA Auxiliary outputs Optical SPDIF In Out connectors ...

Page 24: ...u can adjust the headphones volume and microphone gain in two ways Using the Audigy Drive control knobs On the front panel of the external Audigy Drive turn the respective control knob Counterclockwise to decrease the headphones volume or microphone gain Clockwise to increase the headphones volume or microphone gain ...

Page 25: ...ared If not click it to clear the check box This will unmute the audio input source 4 Drag the volume slider up or down to adjust the microphone gain Using a Remote Control with Your Computer The external Audigy Drive has an infrared receiver for the remote control This remote control lets you operate your computer from the comfort of your sofa or bed up to a distance of 4 metres For details refer...

Page 26: ...2 Installing Hardware This chapter tells you how to install the Sound Blaster Audigy Platinum eX hardware ...

Page 27: ...rive as shown in Figure 2 1 2 Place the external Audigy Drive near your computer Turn off the main power supply and disconnect your computer s power cord Systems using an ATX power supply unit with soft power off may still be powering the PCI slot This can damage your audio card when it is inserted into the slot The rubber feet may differ in some countries Figure 2 1 Sticking rubber feet ...

Page 28: ...emove the metal brackets from two adjacent unused PCI slots as shown in Figure 2 2 Put the screws aside for use later Step 3 Connect the Sound Blaster Audigy and Audigy Extension cards 1 Using the AUD_EXT Joystick cable and internal SB1394 cable connect the cards as shown in Figure 2 3 Remove any existing audio card or disable the onboard audio For more information see Problems with Multiple Audio...

Page 29: ...the Sound Blaster Audigy and Audigy Extension cards Power splitter cable To system power supply unit Sound Blaster Audigy card Red colored wire J2 J3 Internal SB1394 cable J4 AUD_EXT Joystick cable Audigy Extension card Black triangle on the cable 2 1 1 Alignment markers to assist you in installing the hardware ...

Page 30: ...und Blaster Audigy card with the other screw 5 Connect the power splitter cable from the Audigy Extension card to the system power supply unit Do not force the audio card into the slot Make sure that the gold finger PCI connector on the Sound Blaster Audigy card is aligned with the PCI bus connector on the motherboard before you insert the card into the PCI expansion slot If it does not fit proper...

Page 31: ...the Analog CD audio cable not included from the Analog Audio connector on your CD ROM DVD ROM drive to the CD_IN connector on the Sound Blaster Audigy card as shown in Figure 2 7 For digital CD audio output connect the Digital CD audio cable from the Digital Audio connector on your CD ROM DVD ROM drive to the CD_SPDIF connector on the Sound Blaster Audigy card Figure 2 6 Connecting the cables to t...

Page 32: ...into the wall outlet and turn on the computer To connect your Sound Blaster Audigy and Audigy Extension cards to other devices see Connecting Related Peripherals on page 2 8 To install drivers and software refer to Installing Drivers and Applications on page 3 2 If the Audigy Extension cable is too long coil it ...

Page 33: ...s Digital CD audio cable Line In Cassette or CD player synthesizer etc Mic In Game pad Connects to network games and IEEE 1394 compatible devices such as the IEEE 1394 Creative digital audio player DV camcorder WebCam and digital camera For example Creative InspireTM 5 1 Digital Speakers For example 4 channel Creative or Cambridge SoundWorks analog speaker systems Sound Blaster Audigy card Connect...

Page 34: ...y Drive Watching DVD Movies with Creative SoftPC DVD and Creative or Cambridge SoundWorks line of speaker systems Creative or Cambridge SoundWorks line of speaker systems Digital DIN Dolby Digital AC 3 SPDIF In MIDI devices such as MIDI keyboards MiniDisc player Headphones Microphone Line In via Mini DIN to standard DIN adapter Connecting IEEE 1394 compatible devices with SB1394 connector Digital ...

Page 35: ... Audio connector on the CD ROM or DVD ROM drive are connected In addition if you get distorted sound do not connect the CD SPDIF connector on the Sound Blaster Audigy card to the Digital Audio connector on the CD ROM or DVD ROM drive Figure 2 10 Connecting speaker systems to the Sound Blaster Audigy card Playing Games and Music and Watching Movies with 4 1 or 5 1 Digital Speaker System of Creative...

Page 36: ...igital AC 3 SPDIF In Discrete 6 channel Amplifier Additional information for advanced users For connection to Center and Subwoofer channels using a 3 5mm stereo to RCA cable connect the white RCA jack to the Center input and the red RCA jack to the Subwoofer input of the amplifier Tip Left Center channel Ring Right Subwoofer channel Figure 2 11 Connecting external consumer electronic devices to th...

Page 37: ... the computer monitor is not blocking the path of your front speakers You may want to adjust the relative positions of the speakers until you get the audio experience you like best If you have a subwoofer place the unit in a corner of the room for the best bass experience Figure 2 12 Recommended speaker positions Center Center speaker Front left speaker Front right speaker Rear left speaker Rear r...

Page 38: ...3Installing Software This chapter tells you how to install the Sound Blaster Audigy Platinum eX software ...

Page 39: ...udio drivers click the Cancel button 3 Insert the Sound Blaster Audigy installation CD into your CD ROM drive The disc supports Windows AutoPlay mode and starts running automatically If not you need to enable your CD ROM drive s auto insert notification feature For more details see Problems Installing Software on page B 2 4 Follow the instructions on the screen to complete the installation 5 When ...

Page 40: ...Audigy card and turn it on 2 If prompted insert the Windows Me CD into the CD ROM drive and click the OK button 3 Insert the Ulead VideoStudio installation CD into your CD ROM drive 4 Follow the instructions on the screen to complete the setup 5 If prompted click the Yes button to let the setup program detect the MS DV drivers 6 When prompted restart your system Windows 2000 1 Connect your digital...

Page 41: ... and select Sound Blaster Audigy Click the Add Remove button 6 When the InstallShield Wizard dialog box appears click the check boxes of the items that you want to uninstall to clear them The selected applications will be uninstalled 7 Click the Next button 8 If prompted restart your computer Reinstalling Applications You may want to reinstall the applications in the event of driver corruption 1 I...

Page 42: ...ck 2 Windows 2000 now provides better support for AC 3 SPDIF output non PCM through waveOut for software DVD viewing Click the website address below to go to Microsoft s Windows 2000 web site to download the Windows 2000 Service Pack 2 to enjoy this support and to fix other issues in the Windows 2000 OS http microsoft com windows2000 default asp ...

Page 43: ...4Sound Blaster Audigy Applications This chapter tells you how to get the most out of your Sound Blaster Audigy ...

Page 44: ... Creative PlayCenter Creative Recorder Vienna SoundFont Studio Creative MiniDisc Center Creative RemoteCenter Creative Restore Defaults Creative Taskbar Creative Taskbar is an application that allows you to perform tasks with your audio card easily and quickly Just select a task and everything is done for you the necessary applications are started and your mixer and effects settings are configured...

Page 45: ...ilities You will experience the advantage of multi environment audio processing dynamic EAX ADVANCED HD effects high quality surround output and EAX ADVANCED HD enhanced home theatre quality audio EAX ADVANCED HD Gold Mine Experience English only Run this demonstration which is set in a gold mine and experience EAX ADVANCED HD technologies such as Environment Panning Environment Reflection and Env...

Page 46: ... Help Creative AudioHQ AudioHQ is Creative s audio software control center The AudioHQ interface has the standard look and feel of the Windows Control Panel It contains several control applets that allow you to view audition or set up the audio properties of one or more audio devices on your computer As in Control Panel you can view AudioHQ s control applets in the main window as large icons small...

Page 47: ...al MIDI input devices to audition your MIDI banks and instruments First connect a MIDI input device to your audio card and then select that device in Creative Keyboard EAX ADVANCED HD Control EAX ADVANCED HD Control allows you to configure the Sound Blaster Audigy processor s effects engine It allows you to specify in detail the components that make up an audio effect It promises to deliver sounds...

Page 48: ...dio files that are secured through Microsoft s Digital Rights Management DRM technology can only be played back on an MS DRM supported audio player such as Creative PlayCenter For security against unauthorized duplication Microsoft has advised the disabling of any digital or SPDIF output from the audio card During playback of the protected files Sound Blaster Audigy will disable its digital output...

Page 49: ... album of your favorite songs each of which may be in a different audio format insert a preset period of silence automatically between each track play back your personal album and record it to your MD recorder For more information and usage details on Creative MiniDisc Center refer to its Online Help Creative RemoteCenter Creative RemoteCenter converts your computer into an entertainment system wh...

Page 50: ...5Using Applications This chapter tells you which applications to use for content creation gaming and entertainment purposes ...

Page 51: ...r 2 Dolby Digital AC 3 sound can also be decoded by Sound Blaster Audigy and sent out as analog audio through Line Out 1 Line Out 2 and Digital Analog jacks of the sound card In both cases you will need a second generation DVD ROM drive and a software DVD player such as InterVideo s WinDVD2000 or Cyberlink s PowerDVD 3 0 S PDIF Output must be enabled in the audio properties of the software DVD pla...

Page 52: ...liant files Many musicians have created music files that use exotic or non regular instrument non General MIDI compliant using Vienna Soundfont Studio These instruments are stored in SoundFont banks Such MIDI files can be played back using Creative PlayCenter The Sound Blaster Audigy Installation CD contains many MIDI demos that use high quality SoundFont banks Digital Entertainment Watching surro...

Page 53: ... your voice or even add special effects You can do this with EAX ADVANCED HD Control which can be accessed from Creative Surround Mixer Recording sound and effects Creative Recorder is an easy way of recording any audio source without worrying about mixer settings You can also record any audio effects Capturing and editing videos Ulead VideoStudio is the fastest way to create great videos Ulead Vi...

Page 54: ...tick port and you can access the high quality Audigy synthesizer The sequencing software provided also lets you compose your own music compositions and arrangements Recording and transcribing music Using Cubasis VST you can record your own music and do musical notation transcriptions You can even print your own music score Recording and editing musical instruments You can record any sound effects ...

Page 55: ...format With Creative PlayCenter you can encode and record all your favorite CD songs into your computer s hard drive so that you have a database of customized song lists Downloading and playing MP3 songs With Creative PlayCenter you can add current songs to your database by downloading them from various sites on the Internet Playing MP3 songs with EAX ADVANCED HD Use Creative PlayCenter to create ...

Page 56: ...me experience Enjoying A3D 1 0 support Your card translates A3D calls into DirectSound3D meaning that you can enjoy A3D games Enjoying DOS games Your card provides you with exceptional Sound Blaster compatibility so that you can continue to play the thousands of popular DOS games already in the market For more information and usage details see Troubleshooting FAQ s on page B 2 Enjoying audio prese...

Page 57: ...ions 5 8 Customizing environments for non 3D games You can create customized environments for your non EAX ADVANCED HD games using the EAX ADVANCED HD Control panel which can be accessed from Creative Surround Mixer ...

Page 58: ...A General Specifications This section displays the specifications of your Sound Blaster Audigy card Audigy Extension card and external Audigy Drive ...

Page 59: ...voice hardware wavetable synthesizer Professional quality digital mixing and equalization Unlimited size of SoundFont bank can be mapped to host memory limited by available system memory High Quality Audio Path Mixes analog sources such as CD Audio Line in Auxiliary TAD and PC speaker Microphone in via AC 97 Codec with internal digital sources 32 bit mixing of all digital sources within Audigy s D...

Page 60: ...ne In Wave DirectSound device MIDI device CD Digital CD SPDIF Line In 2 Microphone In 2 Auxiliary 2 and SPDIF In Software recording control of Analog Mix sum of CD Audio Line In Auxiliary TAD PC speaker Microphone In Wave DirectSound device MIDI device CD Digital CD SPDIF Line In 2 Microphone In 2 Auxiliary 2 and SPDIF In Selectable input source or mixing of various audio sources for recording Adj...

Page 61: ...ck on rear bracket One mono Microphone analog input via stereo jack on rear bracket CD_IN line level analog input via 4 pin Molex connector on card AUX_IN line level analog input via 4 pin Molex connector on card TAD line level analog input via 4 pin Molex connector on card CD_SPDIF digital input via 2 pin Molex connector on card Audio Outputs ANALOG DIGITAL OUT via 4 pole 3 5 mm minijack on rear ...

Page 62: ...d One 2 x 5 pin Internal SB1394 connector for connection to the Sound Blaster Audigy card One 6 pin SB1394 connector port on rear bracket for connection to the external Audigy Drive One 44 pin DB connector for connection to the external Audigy Drive One 15 pin DB Joystick MIDI connector attached to the Audigy Extension cable External Audigy Drive Inputs and outputs on front panel Two RCA jacks for...

Page 63: ...al SPDIF input and output Two mini MIDI DIN female connectors for separate MIDI input and output One SB1394 connector for 1394 input and output One infrared receiver for receiving information from the remote control transmission range within 4 metres with 15 deviation from the center axes Inputs and outputs on rear panel One 6 pin SB1394 connector port SB1394_EXT for connection to the Audigy Exten...

Page 64: ...B Troubleshooting FAQ s This section provides solutions to problems you may encounter during installation or normal use ...

Page 65: ...may not be enabled To start the installation program through the My Computer shortcut menu 1 Double click the My Computer icon on your Windows desktop 2 In the My Computer window right click the CD ROM drive icon 3 On the shortcut menu click AutoPlay and follow the instructions on the screen To enable AutoPlay through Auto Insert Notification 1 Click Start Settings Control Panel 2 In the Control P...

Page 66: ...rs tabbed page of the Main panel of Surround Mixer the Headphones option is selected in the Speaker box In the Mixer panel of Surround Mixer the recording source selected is What U Hear Individual analog recording sources are not displayed in Surround Mixer The following analog recording sources are combined in one recording control called Analog Mix Line CD TAD Aux PC which is found in the one co...

Page 67: ...the Digital Output Only mode and so must connect to digital speakers to hear the sound from your audio card See the section on Digital Output Only in Surround Mixer s Online Help for more information No audio output when playing digital files such as WAV MIDI files or AVI clips Check the following The speakers volume control knob if any is set at mid range Use Creative Mixer to adjust the volume i...

Page 68: ...box click the CD Music tab 4 Click the Enable digital CD audio for this CD ROM device check box to select it 5 Click the OK button For Windows Me 1 Click Start Settings Control Panel 2 In the Control Panel dialog box double click the System icon 3 In the System Properties dialog box click the Device Manager tab 4 Double click the DVD CD ROM drives icon Your computer drives will appear 5 Right clic...

Page 69: ... box to select it Panning a source sometimes turns off its sound This occurs when you are in the Digital Output Only mode and the source s left right balance in a software mixer application other than Surround Mixer for example the Windows Volume Control application is at the opposite end compared to the position to which you have panned the source in the Main panel of Surround Mixer For example t...

Page 70: ...board manual or In Windows i Click Start Settings Control Panel ii Double click the System icon iii Click the Device Manager or Hardware tab iv Click the Systems devices icon v In the list that appears see if the items highlighted in Figure B 1 appear vi If the items appear remove your computer cover and locate the VIA chipset on your motherboard Take note of the safety precautions on page 2 3 vii...

Page 71: ...unt of SoundFont cache you can allocate depends on the system RAM available Your computer may slow down if the amount of cache used is too high If there is still insufficient system RAM available Do one of the following On the Configure Banks tabbed page of the SoundFont Control applet select a smaller SoundFont bank from the Select Bank box Increase the system RAM on your computer Problems With J...

Page 72: ...When the processor is fast the program may determine the position of the joystick incorrectly assuming that the position is out of range To solve this problem Increase your system s 8 bit I O recovery time of the BIOS setting usually under the Chipset Feature Settings section Or if available you may adjust the AT Bus speed to a slower clock If the problem persists try a different joystick Problems...

Page 73: ...mpletely uninstall and remove the older audio device will appear Click the Yes button to continue with the installation of the Sound Blaster Audigy card After the installation of the Sound Blaster Audigy card completely uninstall the existing card and remove the audio card from your computer The onboard audio chipset is not working well To disable an onboard audio chipset do the following 1 Restar...

Page 74: ...d Game Controllers and then select Creative Sound Blaster Live Series or Creative Sound Blaster PCI512 5 Click the Properties button 6 In the Properties dialog box If you have an Original Configuration Current check box Clear the check box to disable it If you have a Disable In This Hardware Profile check box Make sure that the check box is selected to disable it 7 Click OK to restart Windows and ...

Page 75: ...OK button 7 Restart your system to allow Windows 98 SE Me to reassign resources to your audio card and or the conflicting device Problems with Encore DVD Player not included The Encore DVD Player is not launched when a DVD disc is inserted into the drive To solve this problem 1 In the Windows system tray right click the Disc Detector icon and then click Properties 2 On the General tabbed page of t...

Page 76: ...pdate for DirectX 8 0 file dx80bda exe 2 Install the above file into your computer Note You need to install DirectX 8 0 or 8 0a run time first If the problem still persists the MSDV camcorder driver may not be fully optimized for your DV camcorder To solve this problem 1 Turn on your DV camcorder 2 Insert the Sound Blaster Audigy Installation CD into your CD ROM drive Exit from the welcome screen ...

Page 77: ... hardware drivers from companies other than Creative If you do you may choose to click the Continue Anyway button Device drivers not signed by Microsoft may be used in Windows XP and need not impair or destabilize your computer Should you need more XP related information or help you can contact the company that developed the driver at the company s web site or helpline Problems with Digital Device...

Page 78: ...Start Settings Control Panel 2 In the Control Panel window double click the AudioHQ icon 3 In the AudioHQ window double click the Device Controls icon 4 Click the Sampling Rate tab 5 Click the required sampling rate from the Digital Output Sampling Rate list ...

Page 79: ...upport and our self service knowledgebase The European support area on our website at www europe creative com contains the following options Knowledgebase Creative s Self service knowledgebase empowers you to quickly resolve your queries by using natural language support and stepping you through targeted questions to help pinpoint the best solution to your particular problem Should you need additi...

Page 80: ...ed solution document to escalate your query via eMail If you do not have access to our website then you can mail us directly at support europe creative com Telephone You have the option to contact our service support team via telephone Telephone numbers can be found in the Creative European Contact Centre section below DownloadDrivers The Creative website offers a range of updates and drivers for ...

Page 81: ...manufacturer version and chipset manufacturer Type and version of your operating system e g Windows 95 98 or Windows NT Windows 2000 or Windows Me If after using the Creative support services you believe your Creative product to be defective you should verify the purchase date and the take the appropriate action as detailed below Less than 30 days since date of purchase Should your store receipt i...

Page 82: ...ckaging in which you return the hardware item After receiving the hardware Creative will process the return Creative may replace or repair the product with new or re conditioned parts and the faulty parts will become the property of Creative The warranty period for your repaired replacement item is 90 days from the date of shipment from Creative or what is left on the original item s warranty whic...

Page 83: ...icular purpose with respect to the use of this product Creative also disclaims any obligation to support products for all operating environments for example by ensuring interoperability with future versions of software or hardware In no event shall Creative or its licensors be liable for any indirect incidental special or consequential loss or for any lost profits savings or data arising from or r...

Page 84: ... 353 1 4380060 Belgium Tel 353 1 4333291 Denmark Tel 353 1 4333230 Finland Tel 353 1 4333270 Norway Tel 353 1 4333240 Sweden Tel 353 1 4380030 Holland Tel 353 1 4333272 Switzerland Tel 353 1 4380070 Portugal Tel 353 1 4380010 Czech Republic Tel 353 1 4333280 Poland Tel 353 1 4380040 Hungary Tel 353 1 4333290 Russia Tel 353 1 4380080 Creative European Contact Centre Please note that international c...

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