Troubleshooting & FAQ’s B-4
To record an individual analog source:
❑
In the one-column record panel of Surround Mixer, make sure the recording source selected is Analog
Mix (Line/CD/TAD/Aux/PC).
❑
In the six-column panel, mute the analog sources that you do not want to record by clicking the Mute
check box to select it.
No sound from the speakers.
Check the following:
❑
You have connected your speakers to your card's output.
❑
You have selected the correct source in the Mixer panel.
❑
If both the above conditions have been met and you still do not get any sound, click the red plus sign
above the VOL control and check whether the Digital Output Only check box is selected. If it is, you
are in the Digital Output Only mode and so must connect to digital speakers to hear the sound from
your audio card. See the section on Digital Output Only in Surround Mixer’s Online Help for more
information.
No audio output when playing digital files such as .WAV, MIDI files or AVI clips.
Check the following:
❑
The speakers’ volume control knob, if any, is set at mid-range. Use Creative Mixer to adjust the
volume, if necessary.
❑
The powered speakers or external amplifier are connected to the card’s Line Out or Rear Out jack.
❑
There is no hardware conflict between the card and a peripheral device. See “Resolving I/O Conflicts”
on page B-11.
❑
The Speaker selection in the Main panel of Surround Mixer corresponds to your speaker or headphone
configuration.
❑
The Original Sound sliders in either or both the Master and Source tabbed pages of the EAX
ADVANCED HD™ Control Panel application are set to 100%.
Summary of Contents for Platinum eX
Page 13: ...Introduction ...
