Creative Conners Stagehand Pro 3, Reference Manual

Page: 50 / 63

Stagehand Pro 3 Reference Manual, 11-20
Page 44 of 56
● Stop jogging the motor
TROUBLESHOOTING
If you’ve reached this section of the manual, things aren’t going well. Take a look at some of the common problems
and solutions. If none of those help get you up and running, please get in touch with us. Our various methods of
communication can be found in the Technical Support section.
Common Problems
Problem Solution
The motor will not run either from the jog
controls or Spikemark
● Confirm that the VFD Keypad is in EXT
mode, not PU mode (press the PU/EXT
button to change)
● Confirm that the Stagehand is connected
to a Showstopper 3 Base (or similar) and
the E-Stop is released
● Confirm that there isn’t a drive fault
registered on the status displays. If so,
press the RESET button on the VFD
keypad.
● Confirm that there isn’t a limit fault on the
status display. If so, either move off the
limit or use the Limit Override buttons to
temporarily defeat it.
When running forward, the encoder position
decreases. When running reverse, the encoder
position increases
The encoder and motor have electrically inverse
polarity. You need to either change the motor
wiring or the encoder wiring.
Re-wire the motor to match the encoder polarity:
● Swap two power legs on the motor by
swapping the wires on Pin 1 and Pin 2
inside the motor plug.
– OR –
Re-wire the encoder to match the motor polarity:
● Swap signal A with signal B
● Swap signal /A with signal /B
You may need to rewire both the Position and
Speed encoder signals.
The OLED status display is dark, but the main
power indicator is on.
The motion controller may be disconnected
internally, to fix it:
● Unplug the power cord from the
Stagehand.
● Remove the side plate of the Stagehand