DE Web: https://www.creabest.de/
FR Web: https://www.creabest.fr/
IT Web: https://creabest.it/
10
4
、
Service and support
4.1 Service
If you have any questions about the battery after purchase or during operation, please refer to
the following instructions:
If the battery voltage is too low to supply power to the load reliably, please charge the
battery as soon as possible.
If the battery temperature is too high or too low, disconnect all connections and let the
battery stand upright until it cools or warms to room temperature.
If excessive current flows through the battery and causes battery failure, disconnect the load
until the battery returns to normal.
If the battery fails due to a short circuit, please eliminate the short circuit immediately and
the battery will resume normal operation.
If the battery is locked due to over-discharge, please use an external charger with lithium
battery activation function to activate it.
You can also contact us by email for help, please explain the problem in detail or attach a picture
when contacting.
Tip: When contacting us directly, please have your order number or invoice number and product
SKU ready.
4.2 Returns and refunds
If for any reason you are not satisfied with your purchase, you can return it.
As long as the goods are complete and in an unused, undamaged and unmodified state, they
will be returned within 30 days after receipt of the goods. If your product does not meet
these requirements, we cannot guarantee that it will be refunded or exchanged. Returns
outside of 30 days require special approval.
Creabest waives the cost of restocking and pays shipping costs for goods returned for any of
the following reasons: shipping damage, defective products, wrong products received or
other products not ordered. For all other reasons, the customer is responsible for shipping
costs.
After receiving the returned product, you will receive a refund within 3-5 working days.
Contact the Creabest service before returning the goods. If we do not notify us in advance,
Creabest is not responsible for returned items.
